No Audio Output Device is Installed

[cruxone]

I used my computer two days ago in the morning to watch a video on Windows Media Player, and all was normal. Three hours later (after a flight), I turned it on and there is no audio.

-Speaker icon next to clock has a red X
-Hovering over it displays "No audio output device is installed"
-Clicking on it runs a troubleshoot, the result of which is "Audio Device is disabled...not fixed"
-It provides no additional options.
-I am unable to go back to a restore point. I tried and it failed twice, now there are no additional restore points.
-right-clicking the X and selecting playback devices reveals this:
Speakers: Conexant Smart Audio HD; Default Device (there is a green check if that means anything)
SPDIF Interface: Conexant SmartAudio HD; Ready
-when I right-click on these, the "configure" and "test" don't do anything
-I already right-clicked the blank area below these two and checked "show disabled devices" and "show disconnected devices" (neither affect this list)
-I am not finding any definitive fixes for this problem online
-I have tried going into "Services" and restarting my "windows audio" and "windows audio endpoint builder" services

Specs: Toshiba Qosmio X505, Windows 7 Home Premium, 64 bit

Please help. I am stuck in Thailand and would really like to skype my friends and family

edit: it looks like my streaming video is really choppy as well (youtube, etc), but AVI files play smoothly (the video only, obv no audio)

 

[AllOnTheBus]

The green check should mean that the device is still working correctly.
By this I mean that the driver for the device is functioning as expected.

Therefore, it must be a setting within the audio software for your machine,
in this case being the Conexant Smart Audio, which also says that it is ready.

Check the driver for the device anyway by right clicking the speaker properties
button in the sound window and under the general tab->controller information click properties again. Then click on the levels tab in the speaker properties box and check that the audio output level is 100 and there is no red mark near the small blue speaker as there is with microphone and line in as shown in the image I have provided.

Last of all click on the advanced tab in speaker properties and if yours is similar to this image then uncheck the boxes under exclusive mode and then click on restore defaults. I have a very similar model to your machine and by clicking this button it will restore the sample rate and bit depth to be used when running in shared mode. Mine says 24bit 48000Hz (studio quality).

Sometimes these changes can occur due to the use of a particular program or programs being used at the same time or in conjunction with each other. Maybe
it has just happened by accident (went to sleep on plane and head hit keyboard!!!)

Hope this helps- let us know how you go

Cheers
Edit: Make sure in speakers properties box that under the general tab the device usage
is set at "Use this Device (enable)"

View attachment 185937 View attachment 185939

 

[cruxone]

I will try to attach what my boxes look like that correspond with the ones you attached.

As you can see, I don't have an advanced tab, and my levels tab leads to a blank box (one horizontal gray line). I am ready to explode! Do you have any further advice?

 

[Sardonicus]

Were you using headphones on the flight?
If so, have you tried plugging the pair of headphones back in to see if you get a jack detection prompt?
Sometimes plugging a device in the headphone jack or output jack (desktop) re-enables audio.

 

[cruxone]

I was using headphones when last it worked. Nothing happens when I plugt them in now, though I am fairly certain no prompt occurred whenever i used them in the past.

 

[Sardonicus]

I would go to the Toshiba site, download and re-install your audio drivers.

 

[cruxone]

I would go to the Toshiba site, download and re-install your audio drivers.

Would you mind elaborating on this process a bit? I don't want to mess anything up.

 

[cruxone]

Ok, uninstalled and reinstalled and it did not work

 

[cruxone]

The headphones are actually now on the list of playback devices, but I cannot get any sound to come from them.

 

[cruxone]

One thing I didnt mention earlier is that, when hitting my volume control buttons next to the keyboard, the standard beeps occur as would if I were adjusting the volume, though they stay at the same volume.

 

[rubyrubyroo]

so when you click (volume+) 10 times it beep at the same volume each time, and (volume-) has the same behavior?

 

[cruxone]

so when you click (volume+) 10 times it beep at the same volume each time, and (volume-) has the same behavior?

Yes

 

[rubyrubyroo]

it's supposed to beep at the current volume so you can stop when it's at a favorable level, but your system sounds like it is not doing this at all. Instead the beep is probably being produced as an indication of an error occurring. The error has to do with your sound devices/drivers not working correctly either because of something wrong with the driver files, a conflict with something, or your sound not being setup correctly.






Edit: Give me a few minutes to review the thred...

 

[rubyrubyroo]

can you please repost a similar screen capture as you did before and provide the current state of the audio jacks (what's plugged in if anything at the time - headphones, nothing, etc)

It looks like your original drivers were problematic as there were no volume scrollbars.


Mike

 

[1Bowtie]

Do you have the sound muted possibly.

 

[AllOnTheBus]

Well if you haven't fixed it using any of the stuff mentioned,
then maybe it would be a good idea to uninstall and reinstall
drivers.

If you would like to try this can you be a little more specific of the model
of your Qosmio please - if you look on the bottom of the machine find
the sticker related to your model- it should read something like the following:
X505-Q8100X or X505-Q8104X or X505-Q862 etc....

This can help us to locate the correct drivers for your machine and the specific
hardware running on your laptop so you can at least try this option.

If you would like to try this yourself, simply un-install the drivers related to
your audio devices through Control Panel -> Device Manager and then
search for your model at the Toshiba support site here: Toshiba Support - Homepage

Good luck

 

[rubyrubyroo]

Well if you haven't fixed it using any of the stuff mentioned,
then maybe it would be a good idea to uninstall and reinstall
drivers.

If you would like to try this can you be a little more specific of the model
of your Qosmio please - if you look on the bottom of the machine find
the sticker related to your model- it should read something like the following:
X505-Q8100X or X505-Q8104X or X505-Q862 etc....

This can help us to locate the correct drivers for your machine and the specific
hardware running on your laptop so you can at least try this option.

If you would like to try this yourself, simply un-install the drivers related to
your audio devices through Control Panel -> Device Manager and then
search for your model at the Toshiba support site here: Toshiba Support - Homepage

Good luck

OP did that already -- review posts 6, (7), 8.

 

[rubyrubyroo]

I would appreciate any updates on the situation and the previously requested screens from post #14 when you do return to continue solving your problem.

Thanks in advance,
Mike

 

[AllOnTheBus]

Apologies for the second hand try for a fix.

Yep - I shoulda reviewed the thread before flappin me jaws!
And yep again- I'd also like to see some feedback and what the solution
is to this. Could help me in future, ya just never know.

 

[cruxone]

Couple things: The green circle is new, but the headphones no longer appear on the list of playback devices. FWIW the green circle is there regardless of whether or not my headphones are plugged in. (They are atm).

When I click the SmartAudio icon in control>hardwareandsoftware, it briefly flashes on the screen and then disappears. Not sure if that has anything to do with it. Before trying to reinstall my drivers, it wouldn't open at all and jsut give a box that said it couldnt be opened.

Not sure what if any issue there is under "enhancements" where it says disabled, but I am unable to enable anything there afaik.

Toshiba Qosmio X505-Q890 with Windows 7 Home premium 64 Bit.