"not connected-no connections are available"

[jeckel7234]

Hi all,

I have a HP G62 running windows 7 and I'm unable to connect to a network. Windows troubleshooting is unable to detect the problem and I've uninstalled and reinstalled the network adapter drivers as well as bought and installed a new network card. Can anyone suggest what else I might try to get this resolved?

Thanks,
Drew

 

[jeckel7234]

And to add I have a sperate desktop and phone connected to the same network

 

[jeckel7234]

Anyone?

 

[torchwood]

what colour is the light white/amber 5th key in top right??

Roy

 

[jeckel7234]

The light is orange

 

[torchwood]

Hi Drew,
That Amber also confirms that internal HP checks cant find it either.
If you goto Device Manager are there any problem Device(s), or showing a small down arrow or ! mark


Roy

 

[jeckel7234]

Thanks for the reply, I've opened up device manager and everything looks good no caution or exclamation signs. Any other thoughts?

Thanks again,
Drew

 

[torchwood]

Hi Jeckel,
please run this command
IPCONFIG /ALL

copy/paste the results.

Roy

 

[jeckel7234]

Microsoft Windows [Version 6.1.7600]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Rach&Drew>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : Rach-Drew-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Wireless LAN adapter Wireless Network Connection 2:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8191SE 802.11b/g/n WiFi Adapte
r
Physical Address. . . . . . . . . : 70-F1-A1-C7-3C-1A
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : C8-0A-A9-A9-81-EF
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{1C98C7F3-4CEE-4B55-93EF-5A379CB8BEC2}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 12:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.{60639338-E7D3-482E-9107-A8CA59FDC88F}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

C:\Users\Rach&Drew>ipconfig/all

 

[torchwood]

Hi Jeckel,
what does your adapter show in
Network connection >> change adapter settings.>> your wifi adapter >>view status >>
(mine attached)
If so can you post yours

Roy

 

[jeckel7234]

I'm not seeing an option to view status or details once I'm viewing my network connections.