Solved Not responding - now can't open Outlook, check disk

Thanks everyone! I created the boot discs -- one in Linux and the other WinPE. I don't know how to create an image from the WinPE disc. If the problem is the hard drive, then would that work?

I do have the keys for Windows 7 and Office Enterprise.

I would prefer to not have to install all of the programs again. I use several programs from Intuit from 2009 and 2010, and they are buggers to install on Windows 7.

I'll try the Windows Backup image next, but I did get one error from it already (1053). (Correction on the error - 0x80070422.)
 

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Windows 7 x64Intel Mobile Core 2 Duo T6600 @ 2.20GHz; Penr...4.00 GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)Generic PnP Monitor (1366x768@60Hz)
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 x64
CPU
Intel Mobile Core 2 Duo T6600 @ 2.20GHz; Penryn 45nm Tech.
Motherboard
Toshiba Portable PC
Memory
4.00 GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)
Graphics Card(s)
Generic PnP Monitor (1366x768@60Hz)
Sound Card
Realtek High Def; Intel High Def Audio HDMI
Hard Drives
466GB Toshiba MK5055GSX (SATA)
Keyboard
Microsoft Natural Ergonomic 4000
Mouse
Microsoft USB Trackball Optical (IntelliPoint)
kado897 and Golden will be able to help you with the WinPE, the imaging using the Windows was just a alternative in case the WinPE didn't work.
 

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If you looked at the tutorial I posted earlier you can see what Macrium under Windows is like. The WinPE boot disk gives a very similar interface. You cannot make an image using the Linux disk, that only supports restoring. Some time ago I made a tutorial on restoring using the WinPE disk. That will give you an idea of what it looks like.Macrium Reflect - Restore With WinRE - YouTube
 

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Microsoft Windows 7 Home Premium 64-bit Servi...Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz8 GB DDR3Intel(R) HD Graphics
Computer type
Laptop
Computer Manufacturer/Model Number
Hewlett-Packard/G62-107SA Notebook
OS
Microsoft Windows 7 Home Premium 64-bit Service Pack 1
CPU
Intel(R) Core(TM) i3 CPU M 330 @ 2.13GHz
Motherboard
Hewlett-Packard 1425
Memory
8 GB DDR3
Graphics Card(s)
Intel(R) HD Graphics
Sound Card
Realtek High Definition Audio
Monitor(s) Displays
Builtin
Screen Resolution
1366 x 768 x 32 bits (4294967296 colors) @ 60 Hz
Hard Drives
250 GB SATA Hard Disk Drive 7200 rpm
2TB Seagate GoFlex USB 2 Drive
1TB Iomega Prestige USB 2 Drive
1.5TB Iomega Prestige USB 2 Drive (Samsung)
2TB WD MyBook Live NAS.
Mouse
Logitech Anywhere MX
Internet Speed
152 Mbs download 10 Mbs upload
Antivirus
Norton 360
Browser
Chrome
If the HDD is failing (and the OS isn't working quite right because of it) the best way to try to get an image is to do it offline with a bootdisk (as you've made). I cannot say how well Macrium (or other imaging app) will do.

Please note that I'm not saying your HDD is definitely bad. It's just a number of the issues you described could be pointing to a bad drive. Whether good or bad, it's always better to have an image you might be able to use to restore to either the original or new drive.
 

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Windows 7 Ultimate x64
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Windows 7 Ultimate x64
I thought the image creation with the WinPE disk was going to work. It went through the analysis of C and said there was one hour to completion but then an error popped up, #1117. I'm going to bed and will check it in the morning.
 

My Computer My Computer

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Windows 7 x64Intel Mobile Core 2 Duo T6600 @ 2.20GHz; Penr...4.00 GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)Generic PnP Monitor (1366x768@60Hz)
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 x64
CPU
Intel Mobile Core 2 Duo T6600 @ 2.20GHz; Penryn 45nm Tech.
Motherboard
Toshiba Portable PC
Memory
4.00 GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)
Graphics Card(s)
Generic PnP Monitor (1366x768@60Hz)
Sound Card
Realtek High Def; Intel High Def Audio HDMI
Hard Drives
466GB Toshiba MK5055GSX (SATA)
Keyboard
Microsoft Natural Ergonomic 4000
Mouse
Microsoft USB Trackball Optical (IntelliPoint)
Error 1117 - "is always caused by I/O (Input/Ouput) throughput issues with either the disk or the controller that it is attached to." So . . . not good.

I'm going to bite the bullet and take it into a shop with the hope that they can at least recover my Outlook data file.

Thank you all for your help with this. It's been very frustrating for me, and I appreciate all of the suggestions.
 

My Computer My Computer

At a glance

Windows 7 x64Intel Mobile Core 2 Duo T6600 @ 2.20GHz; Penr...4.00 GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)Generic PnP Monitor (1366x768@60Hz)
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 x64
CPU
Intel Mobile Core 2 Duo T6600 @ 2.20GHz; Penryn 45nm Tech.
Motherboard
Toshiba Portable PC
Memory
4.00 GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)
Graphics Card(s)
Generic PnP Monitor (1366x768@60Hz)
Sound Card
Realtek High Def; Intel High Def Audio HDMI
Hard Drives
466GB Toshiba MK5055GSX (SATA)
Keyboard
Microsoft Natural Ergonomic 4000
Mouse
Microsoft USB Trackball Optical (IntelliPoint)

My Computer My Computer

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Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
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Logitech MX518
I have 64-bit. The Peppermint is 32-bit. Does that matter?
 

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Windows 7 x64Intel Mobile Core 2 Duo T6600 @ 2.20GHz; Penr...4.00 GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)Generic PnP Monitor (1366x768@60Hz)
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 x64
CPU
Intel Mobile Core 2 Duo T6600 @ 2.20GHz; Penryn 45nm Tech.
Motherboard
Toshiba Portable PC
Memory
4.00 GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)
Graphics Card(s)
Generic PnP Monitor (1366x768@60Hz)
Sound Card
Realtek High Def; Intel High Def Audio HDMI
Hard Drives
466GB Toshiba MK5055GSX (SATA)
Keyboard
Microsoft Natural Ergonomic 4000
Mouse
Microsoft USB Trackball Optical (IntelliPoint)
32-bit ought to work just fine.

I wouldn't take it in just yet, unless you need that pst file ASAP. Try Golden's suggestion first. If that doesn't work because there is mechanical damage preventing you from copying the file, then you might try to get a recent version of the file by right clicking on the file in Explorer, click Properties, then click on the Previous Versions tab.
 

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Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64

My Computer My Computer

At a glance

Windows 10 Pro x64 ; Xubuntu x64Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz16GB Corsair Vengance DDR3 @ 661 MHz Dual Cha...EVGA NVidia GTX 560 1024MB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Golden Mk. I.4
OS
Windows 10 Pro x64 ; Xubuntu x64
CPU
Intel i7 860 @ 2.80 GHz O/C'ed to 4.0GHz
Motherboard
Gigabyte P55A-UD3R Rev.1. Award BIOS F13
Memory
16GB Corsair Vengance DDR3 @ 661 MHz Dual Channel (9-9-9-24)
Graphics Card(s)
EVGA NVidia GTX 560 1024MB
Sound Card
Realtek Integrated
Monitor(s) Displays
Dual Samsung SyncMaster 2494HS
Screen Resolution
1920*1080 and 1920*1080
Hard Drives
1*Samsung 840 EVO 120GB SSD;
1*OCZ Vertex 2 60GB SSD;
2*Samsung F3 SpinPoint 1TB in RAID0;
1*Samsung F1 SpinPoint 1TB;
2*Western Digital 1TB External USB 3.0
1*Western Digital 500GB External USB 3.0
1*Seagate 500GB External USB 2.0
PSU
Thermaltake ToughPower QFan 750W
Case
Thermaltake Element S VK60001W2Z
Cooling
Corsair H60 Water Cooling, 2*230mm and 2*80mm case fans
Keyboard
Logitech G110
Mouse
Logitech MX518
Shoot. Well, time was getting short, and it was running slowly again. I had downloaded the Lili file but was having problems after that -- I don't remember now exactly what -- so I took it in. They told me they couldn't recover the pst file and couldn't get an image either. In fact, they said the hard drive would hardly read anything. They installed a new drive and loaded the basics on it. Now I'm installing my software, resetting settings and putting back my data. You may see a new discussion from me if I have problems with any of this.
 

My Computer My Computer

At a glance

Windows 7 x64Intel Mobile Core 2 Duo T6600 @ 2.20GHz; Penr...4.00 GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)Generic PnP Monitor (1366x768@60Hz)
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 x64
CPU
Intel Mobile Core 2 Duo T6600 @ 2.20GHz; Penryn 45nm Tech.
Motherboard
Toshiba Portable PC
Memory
4.00 GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)
Graphics Card(s)
Generic PnP Monitor (1366x768@60Hz)
Sound Card
Realtek High Def; Intel High Def Audio HDMI
Hard Drives
466GB Toshiba MK5055GSX (SATA)
Keyboard
Microsoft Natural Ergonomic 4000
Mouse
Microsoft USB Trackball Optical (IntelliPoint)
Just let us know if you do have issues.

Did they give you back the old drive?
 

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Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
Thank you. Yes, I have the old drive, but I don't think I can do much with it since I don't have any housing for it.

I do have good news to share. At some point earlier this week one of the Outlook data file attempts I made to back up did work. When I opened Outlook and connected the data file, I got the same scan.pst message as I had with the old hard drive. The scan took about an hour. Then it started to repair the file, and that took another half hour or so, but it worked. There were some folders that were "lost and found," but at least I have most of my emails in the right places, my contact list and my calendar. (I was starting to lose track of my appointments without that!)

So, now I'm working through some issues with password pop up windows and sending errors, but I can manage those.
 

My Computer My Computer

At a glance

Windows 7 x64Intel Mobile Core 2 Duo T6600 @ 2.20GHz; Penr...4.00 GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)Generic PnP Monitor (1366x768@60Hz)
Computer Manufacturer/Model Number
Toshiba
OS
Windows 7 x64
CPU
Intel Mobile Core 2 Duo T6600 @ 2.20GHz; Penryn 45nm Tech.
Motherboard
Toshiba Portable PC
Memory
4.00 GB Dual-Channel DDR2 @ 398MHz (6-6-6-18)
Graphics Card(s)
Generic PnP Monitor (1366x768@60Hz)
Sound Card
Realtek High Def; Intel High Def Audio HDMI
Hard Drives
466GB Toshiba MK5055GSX (SATA)
Keyboard
Microsoft Natural Ergonomic 4000
Mouse
Microsoft USB Trackball Optical (IntelliPoint)
Good news, indeed!

The reason I asked about the old drive is because there are ways to coax more data out of it if you really needed it. It would cost a little just to try (an external enclosure, a USB adapter or another desktop you could temporarily place it in) but it might be worthwhile if you really needed the data.

Glad to hear you're back in business though!
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64
OS
Windows 7 Ultimate x64
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