Notebook touchpad was uninstalled

T

TR860

New member
Local time
12:27 AM
Messages
7
My cursor was drifting on my Dell Latitude. Was told by technician it had a virus, so he took it and said he would reinstall Windows. When i got it back he had uninstalled the touchpad and installed a mouse. I installed Alps pointing device driver to no avail. What can i try next. Thanks for your time
 

My Computer My Computer

At a glance

Windows 7 Ultimate.....64 bit4.00 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude 5500
OS
Windows 7 Ultimate.....64 bit
Memory
4.00 GB
You will have to download the chipset driver from dell's website. You will need the model number or service tag. Without knowing the model number all I can do is point you to the website. Support | Dell US
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 7 pro/Windows 10 ProIntel i7 860 Quad core 2.8 ghz8 gbATI Radeon HD 5770 1 gb ram
    Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    HP Pavillion Elite HPE-250f
    OS
    Windows 7 pro/Windows 10 Pro
    CPU
    Intel i7 860 Quad core 2.8 ghz
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF & Viewsonic
    Screen Resolution
    1920 x1080 & 1680x1050
    Hard Drives
    WD blue 1 tb & 500 gb.
    Browser
    FF of course.
    Other Info
    https://www.bestbuy.com/site/hp-pavilion-elite-desktop-intel-core-i7-processor-8gb-memory-1tb-hard-drive/9921493.p?skuId=9921493

  • At a glance

    Windows 2012 R2 Data center/Linux Minti3 9100 3.6GHz, 8M cache, 4C/4T8GB 2666MT/s DDR4 ECC UDIMM
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell Poweredge T140
    OS
    Windows 2012 R2 Data center/Linux Mint
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Monitor(s) Displays
    Viewsonic
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 750 GB
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt

My Computer My Computer

At a glance

Win 10 Pro x64Intel I5-2500K @3.3GHz16GB G.Skill Ripjaws X (4x4GB)EVGA GeForce 750 Ti SC 2GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built
OS
Win 10 Pro x64
CPU
Intel I5-2500K @3.3GHz
Motherboard
Asrock P67 Extreme4
Memory
16GB G.Skill Ripjaws X (4x4GB)
Graphics Card(s)
EVGA GeForce 750 Ti SC 2GB
Sound Card
ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
Monitor(s) Displays
auria eq2367
Screen Resolution
1920 x 1080
Hard Drives
250GB Samsung 850 EVO SSD
1TB WD Blue
1TB Hitachi
PSU
SeaSonic X 650W 80 Plus Gold
Case
Corsair Obsidian 750D
Cooling
Corsair H60, Three 140mm case fans
Keyboard
Logitech Wireless Keyboard K520
Mouse
Logitech Wireless Mouse M310
Internet Speed
Wave Broadband ~ 100 dn 5 up
Antivirus
Windows Defender, Malwarebytes Premium
Browser
Edge, IE11, Chrome
Other Info
Laptop specs: HP g7-1365dx /
CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
RAM: Crucial 8Gb (2x4Gb) /
SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
GFX: AMD Radeon HD 6520G /
OS: Windows 10 Pro x64
downloaded files, but it wont run. Gets to installation was installed, but then it doesnt go any further. Thanks

Code: 
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {02023817-15B3-48D9-BEF4-1514E67A4ABE}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->
File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{02023817-15B3-48D9-BEF4-1514E67A4ABE}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-PMJBM</PKey><PID>00426-OEM-8992662-00497</PID><PIDType>2</PIDType><SID>S-1-5-21-721206157-1121109734-4070535897</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Latitude E5500                  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A16</Version><SMBIOSVersion major="2" minor="4"/><Date>20100730000000.000000+000</Date></BIOS><HWID>AF1A3A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600497-02-1033-7600.0000-1192016
Installation ID: 001515032231464995285692356454382915832061789063780896
Processor Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88338]SpcService Web Service[/url]
Machine Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88339]RacService Web Service[/url]
Use License URL: [url=http://go.microsoft.com/fwlink/?LinkID=88341]UseLicenseService Web Service[/url]
Product Key Certificate URL: [url=http://go.microsoft.com/fwlink/?LinkID=88340]PkcService Web Service[/url]
Partial Product Key: PMJBM
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 5/8/2016 9:36:31 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Not Registered - 0x80040154
Admin Service: Not Registered - 0x80040154
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAEAAwABAAIAAAACAAAAAgABAAEA6GGo6fNXen8krNavoisQh7iaZkrUXxxrKOZGyg==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          M09    
  FACP            DELL          M09    
  HPET            DELL          M09    
  MCFG            DELL          M09    
  ____            DELL          M09    
  ASF!            DELL          M09    
  TCPA                    
  SLIC            HPQOEM        SLIC-MPC
  SSDT            PmRef        CpuPm
 
Last edited by a moderator:

My Computer My Computer

At a glance

Windows 7 Ultimate.....64 bit4.00 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude 5500
OS
Windows 7 Ultimate.....64 bit
Memory
4.00 GB
Right click on the file and select run as administrator.
 

My Computers My Computers

System One System Two

  • At a glance

    Windows 7 pro/Windows 10 ProIntel i7 860 Quad core 2.8 ghz8 gbATI Radeon HD 5770 1 gb ram
    Computer type
    PC/Desktop
    Computer Manufacturer/Model Number
    HP Pavillion Elite HPE-250f
    OS
    Windows 7 pro/Windows 10 Pro
    CPU
    Intel i7 860 Quad core 2.8 ghz
    Memory
    8 gb
    Graphics Card(s)
    ATI Radeon HD 5770 1 gb ram
    Monitor(s) Displays
    Alienware 25 AW2521HF & Viewsonic
    Screen Resolution
    1920 x1080 & 1680x1050
    Hard Drives
    WD blue 1 tb & 500 gb.
    Browser
    FF of course.
    Other Info
    https://www.bestbuy.com/site/hp-pavilion-elite-desktop-intel-core-i7-processor-8gb-memory-1tb-hard-drive/9921493.p?skuId=9921493

  • At a glance

    Windows 2012 R2 Data center/Linux Minti3 9100 3.6GHz, 8M cache, 4C/4T8GB 2666MT/s DDR4 ECC UDIMM
    Computer type
    PC/Desktop
    System Manufacturer/Model Number
    Dell Poweredge T140
    OS
    Windows 2012 R2 Data center/Linux Mint
    CPU
    i3 9100 3.6GHz, 8M cache, 4C/4T
    Memory
    8GB 2666MT/s DDR4 ECC UDIMM
    Monitor(s) Displays
    Viewsonic
    Screen Resolution
    1680x1050
    Hard Drives
    1 TB & 750 GB
    Other Info
    https://www.dell.com/en-us/work/shop/productdetailstxn/poweredge-t140?~ck=bt

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
That is the stolen Lenovo key,

Code: 
Windows Product Key: *****-*****-YG69F-9M66D-PMJBM
Windows Product Key Hash: /kehptF9HHVxM5d8dUnqgcfndXw=
Windows Product ID: 00426-OEM-8992662-00497
Windows Product ID Type: 2
Windows License Type: OEM SLP

So who is this technician?
 

My Computer My Computer

At a glance

Win 10 Pro x64Intel I5-2500K @3.3GHz16GB G.Skill Ripjaws X (4x4GB)EVGA GeForce 750 Ti SC 2GB
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built
OS
Win 10 Pro x64
CPU
Intel I5-2500K @3.3GHz
Motherboard
Asrock P67 Extreme4
Memory
16GB G.Skill Ripjaws X (4x4GB)
Graphics Card(s)
EVGA GeForce 750 Ti SC 2GB
Sound Card
ASUS Xonar DG 5.1 Channels 24-bit 96KHz PCI Interface Sound
Monitor(s) Displays
auria eq2367
Screen Resolution
1920 x 1080
Hard Drives
250GB Samsung 850 EVO SSD
1TB WD Blue
1TB Hitachi
PSU
SeaSonic X 650W 80 Plus Gold
Case
Corsair Obsidian 750D
Cooling
Corsair H60, Three 140mm case fans
Keyboard
Logitech Wireless Keyboard K520
Mouse
Logitech Wireless Mouse M310
Internet Speed
Wave Broadband ~ 100 dn 5 up
Antivirus
Windows Defender, Malwarebytes Premium
Browser
Edge, IE11, Chrome
Other Info
Laptop specs: HP g7-1365dx /
CPU: AMD A6-3420M APU with Radeon(tm) HD Graphics /
RAM: Crucial 8Gb (2x4Gb) /
SSD: Crucial M4-CT128M4SSD2 ATA Device/ FW 000F /
GFX: AMD Radeon HD 6520G /
OS: Windows 10 Pro x64
So what does that mean. Its no big deal i can use the mouse cept the touchpad is more convenient. Tech works for US Computers out of Tampa
 

My Computer My Computer

At a glance

Windows 7 Ultimate.....64 bit4.00 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude 5500
OS
Windows 7 Ultimate.....64 bit
Memory
4.00 GB
It means its a couterfiet install.
Buy a new key.

Roy
 

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date
OH if he charged you for the OS, tell him he's used a stolen key to TRY and activate it.
Demand a refund.


Roy
 

My Computer My Computer

At a glance

W7 home premium 32bit/W7HP 64bit/w10 tp insid...E5300 dual core3gbNvidia Geforce 7100 Nforce 630i
Computer type
PC/Desktop
Computer Manufacturer/Model Number
medionl/Aspire 6930G/acer x55a
OS
W7 home premium 32bit/W7HP 64bit/w10 tp insider ring
CPU
E5300 dual core
Motherboard
medion MS7366
Memory
3gb
Graphics Card(s)
Nvidia Geforce 7100 Nforce 630i
Monitor(s) Displays
avixc
Internet Speed
n (isp resticted to 72)
Antivirus
mse/pands
Browser
palemoon
Other Info
Belkin Fd7050 n USB using Railink RT2870 drivers, more upto date

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
charged me 65 bucks...where do you get a new one....and thanks for replying
 

My Computer My Computer

At a glance

Windows 7 Ultimate.....64 bit4.00 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude 5500
OS
Windows 7 Ultimate.....64 bit
Memory
4.00 GB
so is there anyway i can remedy this? sorry to be a pain, and all the help is appreciated
 

My Computer My Computer

At a glance

Windows 7 Ultimate.....64 bit4.00 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude 5500
OS
Windows 7 Ultimate.....64 bit
Memory
4.00 GB
You are not a pain. We are here to help.
Do you have one of these on your computer. It will look something like this.


coa-stickers.gif


If not.
The only solution I know of is buy Windows 7 from a reliable source. It will come with a Microsoft DVD and a proper activation code.
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
Thanks I reckon thats what i will have to do. Waiting for US Computer Corp. to reply after i notified them about the situation. And no i dont have one of them tags. I want to thank everyone for their help and time and am sure i will probably be in touch with you again. Till then thanks again and have good days. Tom
 

My Computer My Computer

At a glance

Windows 7 Ultimate.....64 bit4.00 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude 5500
OS
Windows 7 Ultimate.....64 bit
Memory
4.00 GB
Let us know what US Computer Corp. reaction is.
 

My Computer My Computer

At a glance

Windows 10 Pro. 64/ version 1709 Windows 7 Pr...Intel i7-6800K @ 4.3Corsair Platinum 16 gig @2400EVGA GTX 1070 OC
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Home made Desktop
OS
Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
CPU
Intel i7-6800K @ 4.3
Motherboard
ASUS X-99 Deluxe II
Memory
Corsair Platinum 16 gig @2400
Graphics Card(s)
EVGA GTX 1070 OC
Monitor(s) Displays
Asus 27" LED LCD/VE278Q
Screen Resolution
1920-1080 or 1280-720 HDMI
Hard Drives
INTEL SSD 730-240 Gb Sata 3.0/
PSU
EVGA Platium 1200W
Case
Phanteks Luxe Tempered Glass 8 fans/ one radiator
Cooling
XSPC/ Water Cooled CPU
Keyboard
Das 4 Professional
Mouse
Logitech M705/MX Anywhere 2-S
Internet Speed
100 mbits
Antivirus
Microsoft Security Essentials/ Malwarebytes Premium 3.0/ SAS
Browser
I.E. 11 default/Firefox/ ISP Time Warner Cable/Spectrum
Other Info
LG BluRay Burner/
Sound system-KLipsch-THX/
Icy Dock ssd Hot Swap bays.
turns out the corp i contacted is not affiliated with the business i used. So i mailed the business i used and will inform you of what they say
 

My Computer My Computer

At a glance

Windows 7 Ultimate.....64 bit4.00 GB
Computer type
Laptop
Computer Manufacturer/Model Number
Dell Latitude 5500
OS
Windows 7 Ultimate.....64 bit
Memory
4.00 GB
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