Odd Issue..

[jchap1590]

Hello,

New to the forums.. glad to be here! Have a weird one for ya; Simple to explain, can't even begin to think of how to fix it.

Every time I boot, upon login I am prompted to restore files which have apparently been recovered.

Two problems: A) I don't use the built-in Windows Back and Restore utility so I have no backups to begin with as far as the utility is concerned (I use EaseUS Todo Backup). and, B) I haven't initiated a backup or system restore, why is this prompt being displayed??

any help, much appreciated!

(screen shot to follow, need to log off and on to screenshot)

thanks again,
JChap1590

 

[jchap1590]

haven't clicked anything at all yet..

when I click 'Restore My Files'..

NEW DEVELOPMENT: does not prompt when I login, it has to be a full clean (re)boot cycle.

 

[mjf]

Try running
sfc /scannow
at an elevated command prompt. I use step 3.
Run it as many times until no errors reported.

 

[jchap1590]

 

[jchap1590]

continuing to run sfc scans..

 

[jchap1590]

keeps resulting with the same unsuccessful repair, after 4 scans

 

[mjf]

Someone else may be better able to help and interpret your log file.
When you say you have a Todo backup do you have images. If so try a system image restore.
Whatever, make sure you have a good backup of your data in case you need to do a clean install.

 

[NoelDP]

The SFC scan found a large number of errors, and managed to fix most of them - but there remain a couple....

 Line 107129: 2013-09-17 00:29:57, Info                  CSI    00001a4a [SR] Repairing 580 (0x0000000000000244) components
 Line 107130: 2013-09-17 00:29:57, Info                  CSI    00001a4b [SR] Beginning Verify and Repair transaction
 Line 107133: 2013-09-17 00:29:58, Info                  CSI    00001a4d [SR] Cannot repair member file [l:22{11}]"install.ins" of Microsoft-Windows-IE-AdminKitBranding, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 107136: 2013-09-17 00:29:58, Info                  CSI    00001a4f [SR] Cannot repair member file [l:22{11}]"install.ins" of Microsoft-Windows-IE-AdminKitBranding, Version = 10.2.9200.16521, pA = PROCESSOR_ARCHITECTURE_INTEL (0), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch

Please run the CheckSUR tool - it will probably find a few more problems...

Please downloadand save the CheckSUR tool from http://support.microsoft.com/kb/947821

(you'll need tolook in the details for Windows 7, downloading from the Microsoft DownloadCenter)



Run it - The toolcan take anywhere from 5 mins to a couple of hours to run (or 'Install')depending on how much it has to do, and may exit silently - it may appear tofreeze for most of that time, but be patient.

The result islogged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file



Then zip theCheckSUR.log and attach it to your reply.

 

[ICIT2LOL]

Just a thought maybe a restoring to a Windows update restore point may throw something up??

 

[NoelDP]

It's possible - from the looks of the errors, it seems that an entire Windows directory (C:\Windows\diagnostics) went AWOL

 

[jchap1590]

Hi,

thanks for the responses. I didn't get email notifications about updates/replies to the thread so I've only just seen them now.. I will try the CheckSUR tool when I am back at home and upload the log file once the scan has completed.

interesting that an entire directory would become so unrecoverably corrupted. this was possibly caused by a sudden loss of power on my rig, which boots from an SSD.

 

[jchap1590]

"CheckSUR.log" and "CheckSUR.persist.log" attached

 

[NoelDP]

CheckSUR found and fixed a couple of problems - please now run another SFC /SCANNOW and post the new CBS.log