Solved Outlook 2010 E-mail Hyperlinks Not Working

[kenburenga]

I receive a number of e-mails in Outlook 2010 in which the hyperlink to a Web site does not work. The link shows correctly, and when I mouse over it it shows the URL. However, when I click on the link nothing happens. Other e-mails I get seem to work fine. Any ideas on why some links don't work?

 

[Lunarpancake]

you may have to double click them or even hold control+ click sometimes. if you mouse-over it should tell you what to do to visit the site. If not

 

[kenburenga]

I have tried CTL-Click to no avail. When I mouse over the link it shows the URL and says Click Here, but nothing happens.

 

[Lunarpancake]

I have tried CTL-Click to no avail. When I mouse over the link it shows the URL and says Click Here, but nothing happens.

This is going to sound weird coming from a certified tech with a Bachelors Degree in Network Management but mouse over it and click it at least 6 or 7 times fast. I find that sometimes outlook doesnt open links on my clicks either and I usually just spaz out on it and click a bunch. If that doesnt work I will copy and paste into browser and then forget about it.

 

[mikedl]

Hi, kenburenga!

I've run into such an issue before when links in emails would not start. I fixed it by editing my registry, specifically the "HKEY_CLASSES_ROOT\https\shell\open\ddeexec" and the "HKEY_CLASSES_ROOT\http\shell\open\ddeexec" keys.

Deleting those keys and rebooting fixed the issue.

I hope this helps.

As an aside, please don't mess with your registry unless you first back it up.

 

[Kipper]

This happens to some folks after installing the Google Chrome browser. If that applies to you then do this and it should fix the problem.

[FONT=&quot]1 Remove Chrome

2 Go to Mozilla[/FONT]
[FONT=&quot]3 Downloaded latest Firefox 3.6[/FONT]
[FONT=&quot]4 Run Firefox and allow it to automatically make itself the default browser[/FONT]
[FONT=&quot]5 Open Tools - Internet Options – Programs and make IE the default web browser[/FONT]
[FONT=&quot]6 Close IE[/FONT]
[FONT=&quot]7 At this point you can either uninstall Firefox nor leave it in case you decide to use it at a later date[/FONT]
[FONT=&quot]All your links should now work correctly.[/FONT]

 

[mikedl]

This happens to some folks after installing the Google Chrome browser. If that applies to you then do this and it should fix the problem.

[FONT=&quot]1 Remove Chrome

2 Go to Mozilla[/FONT]
[FONT=&quot]3 Downloaded latest Firefox 3.6[/FONT]
[FONT=&quot]4 Run Firefox and allow it to automatically make itself the default browser[/FONT]
[FONT=&quot]5 Open Tools - Internet Options – Programs and make IE the default web browser[/FONT]
[FONT=&quot]6 Close IE[/FONT]
[FONT=&quot]7 At this point you can either uninstall Firefox nor leave it in case you decide to use it at a later date[/FONT]
[FONT=&quot]All your links should now work correctly.[/FONT]

With all due respect, Kipper, wouldn't it be easier to reset the appropriate keys as I described earlier?

My issue had nothing to do with installing Chrome as I've never installed it. Nor did kenburenga mention ever having done so.

It is entirely possible your method might work, but it seems to be a rather 'round about way of going about it.

 

[Metrowest08]

editing registry

what tool do I use to edit the registry?
already backed it up!

 

[Kipper]

This happens to some folks after installing the Google Chrome browser. If that applies to you then do this and it should fix the problem.

[FONT=&quot]1 Remove Chrome[/FONT]

[FONT=&quot]2 Go to Mozilla[/FONT]
[FONT=&quot]3 Downloaded latest Firefox 3.6[/FONT]
[FONT=&quot]4 Run Firefox and allow it to automatically make itself the default browser[/FONT]
[FONT=&quot]5 Open Tools - Internet Options – Programs and make IE the default web browser[/FONT]
[FONT=&quot]6 Close IE[/FONT]
[FONT=&quot]7 At this point you can either uninstall Firefox nor leave it in case you decide to use it at a later date[/FONT]
[FONT=&quot]All your links should now work correctly.[/FONT]

With all due respect, Kipper, wouldn't it be easier to reset the appropriate keys as I described earlier?

My issue had nothing to do with installing Chrome as I've never installed it. Nor did kenburenga mention ever having done so.

It is entirely possible your method might work, but it seems to be a rather 'round about way of going about it.

Thats why I said "if that applies", I posted this fix just in case you had installed Chrome on your system.

Sorry

 

[mikedl]

This happens to some folks after installing the Google Chrome browser. If that applies to you then do this and it should fix the problem.

[FONT=&quot]1 Remove Chrome[/FONT]

[FONT=&quot]2 Go to Mozilla[/FONT]
[FONT=&quot]3 Downloaded latest Firefox 3.6[/FONT]
[FONT=&quot]4 Run Firefox and allow it to automatically make itself the default browser[/FONT]
[FONT=&quot]5 Open Tools - Internet Options – Programs and make IE the default web browser[/FONT]
[FONT=&quot]6 Close IE[/FONT]
[FONT=&quot]7 At this point you can either uninstall Firefox nor leave it in case you decide to use it at a later date[/FONT]
[FONT=&quot]All your links should now work correctly.[/FONT]

With all due respect, Kipper, wouldn't it be easier to reset the appropriate keys as I described earlier?

My issue had nothing to do with installing Chrome as I've never installed it. Nor did kenburenga mention ever having done so.

It is entirely possible your method might work, but it seems to be a rather 'round about way of going about it.

Thats why I said "if that applies", I posted this fix just in case you had installed Chrome on your system.

Sorry

My apologies, Kipper. I didn't mean to imply your solution was not a viable one. Mea culpa.

what tool do I use to edit the registry?
already backed it up!

Hi, Metrowest08, Welcome to the Seven Forums.

If you referred to the link I presented above, you already used the program for editing the registry.

Here's a bit more information.

Open the Registry Editor by clicking the Start button

, typing regedit into the search box, and then pressing Enter.*

If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

 

[hollyoaks777]

Easiest way is to go start>Default programs>set program access and computer defaults>Microsoft Windows and hit ok thats you done.

 

[matsbror]

The solutions posted here are only temporary

I have the same problem of hyperlinks in emails not working after a re-installation.

I can temporarily fix it by doing either:
* setting default programs as suggested here or,
* disabling Adobe add-in in Word

But these fixes are only temporary and soon links do not work again.

Any ideas on how to fix it permanently?

Regards
Mats

 

[hollyoaks777]

I have the same problem of hyperlinks in emails not working after a re-installation.

I can temporarily fix it by doing either:
* setting default programs as suggested here or,
* disabling Adobe add-in in Word

But these fixes are only temporary and soon links do not work again.

Any ideas on how to fix it permanently?

Regards
Mats

Did you install another browser other than IE if so uninstall it and it should work if i remember correctly. If that doesn't work uninstall IE as well and then reinstall it and that should definately work How do I install or uninstall Internet Explorer 9? . I do remember this it has to do with other browsers stopping the hyperlinks working. And do a repair of office as well if all that does not work

 

[mucker]

I had the same problem with hyperlinks caused by uninstalling Chrome; am running outlook 2010 x64. After hours and trying many things, including the microsoft hot fix for the problem and a clean install of outlook, the problem with the links in outlook was still there with the same message. The registry keys spoken of were not there. What I finally did was simply re-install Chrome and all works well. Don't worry though, Chrome will get un-installed later after the smoke clears on this issue, i.e. lawsuits, or after a legion of vindictive hackers seeks retribution.

 

[trevor burdett]

Hi Guys, I too am haviong probs with hyperlinks in Outlook, but not on my PC just my laptop?
It uses IE 9 not Mozilla nor Chrome
I've tried deleting the two hkey lines in the registry and also Hollyoaks777 method. Niether have done the trick?
Confused now????

Ha...... I installed Mozilla FireFox as was also suggested and made that my default prog, then uninstalled it again and went back to IE and low and behold, it's cured it!! Yess!!!!! Result

 

[koolkat77]

Hi Guys, I too am haviong probs with hyperlinks in Outlook, but not on my PC just my laptop?
It uses IE 9 not Mozilla nor Chrome
I've tried deleting the two hkey lines in the registry and also Hollyoaks777 method. Niether have done the trick?
Confused now????

hi,
try disabling and enabling internet explorer from turn on/turn off features in control panel. (requires restart)

 

[aflleo]

This worked like a charm

This happens to some folks after installing the Google Chrome browser. If that applies to you then do this and it should fix the problem.

[FONT=&quot]1 Remove Chrome[/FONT]

[FONT=&quot]2 Go to Mozilla[/FONT]
[FONT=&quot]3 Downloaded latest Firefox 3.6[/FONT]
[FONT=&quot]4 Run Firefox and allow it to automatically make itself the default browser[/FONT]
[FONT=&quot]5 Open Tools - Internet Options – Programs and make IE the default web browser[/FONT]
[FONT=&quot]6 Close IE[/FONT]
[FONT=&quot]7 At this point you can either uninstall Firefox nor leave it in case you decide to use it at a later date[/FONT]
[FONT=&quot]All your links should now work correctly.[/FONT]

Chrome was included in another download and I didn't realize it (scum bags). Even though I did other ideas (reset default, regedit, etc..) they didnt work. This was easy and worked first try...Thanks!

 

[merrymary]

Links fixed in Outlook 10

This happens to some folks after installing the Google Chrome browser. If that applies to you then do this and it should fix the problem.

[FONT=&quot]1 Remove Chrome[/FONT]

[FONT=&quot]2 Go to Mozilla[/FONT]
[FONT=&quot]3 Downloaded latest Firefox 3.6[/FONT]
[FONT=&quot]4 Run Firefox and allow it to automatically make itself the default browser[/FONT]
[FONT=&quot]5 Open Tools - Internet Options – Programs and make IE the default web browser[/FONT]
[FONT=&quot]6 Close IE[/FONT]
[FONT=&quot]7 At this point you can either uninstall Firefox nor leave it in case you decide to use it at a later date[/FONT]
[FONT=&quot]All your links should now work correctly.[/FONT]

Thank you so much. Easiest solution and it worked. Chrome was the problem.

 

[merrymary]

Not if Chrome was involved

Easiest way is to go start>Default programs>set program access and computer defaults>Microsoft Windows and hit ok thats you done.

This doesn't work if Chrome was installed even if it is uninstalled later. Setting default programs didn't solve the problem.

If Chrome was installed, see Kipper's solution. Worked like a charm.