permission to save

[Mick9999]

I have Windows 7, and it tells me I don't have permission to save documents in the "My Documents" folder.

So I created a "new my docs" folder instead (in the Documents library on the hard drive), which worked fine for many months, but it now tells me I don't have permission to save in that either.

In addition, some of my files have somehow become "read only" and I can't add to them / edit them.

I frequently get "Word has encountered a problem" messages.

I can now only save Word docs onto a memory stick, not the hard drive.

Can anyone explain this, or help?

Thanks,

Mick9999

 

[The Howling Wolves]

Try going into MS Office/word/ help/ fix and repair and see if that will work.

 

[Mick9999]

Sorry to be dumb, but where is MS Office/word/ help/ fix and repair ? I can't find "help" in Word.

 

[The Howling Wolves]

Sounds like you don't have MS Office..
My mistake!

 

[Mick9999]

As far as I know, I have Office 2007, which Word is part of. I use the Word button on the tray at the bottom to open Word (well, usually I just leave Word open anyway as I use it every day). I've had lots of messages about something being "postponed for Normal", whatever that is, but it hasn't seemed to matter in the past. I can't make sense of this today.

 

[The Howling Wolves]

Open Word and at the top left you will see Office Button, click on it and then go to option,lower right area
Once there go to Resources


Run Updates and then run MS Diagnostics

 

[Mick9999]

Thanks for patient advice. I ran diagnostics, it whizzed thru most of the sections reporting no problems, then very very slowly started the last test. I left it running & went downstairs to do something else, & when I returned it had closed itself without leaving any messages, annoyingly. Don't know if it'll have found & fixed the problem automatically? I'll see if Word behaves better now - seems OK so far but this has always been just a sporadic problem.

 

[The Howling Wolves]

Mick9999,
Hope that suggestion worked ok.
Please make sure you rebooted and then let it run for a day before reporting back to us.
Glad it looks like the fix worked.
Have a great day!