Please help. I dont know what im doing.

[spok22]

hi everyone. I really need help with this because i have an exam coming up and i need to get my computer back to normal. Im a complete newb at all computer terminology and my attempts to fix it myself have failed because of that. My problem is that whenever i boot up my netbook, it goes to the bsod and ive already tried restoring and all that but it still hasnt worked. I can only start up my computer through safe mode and safe mode with networking but i cant start it up normally. I attached some files that i hope will help and please help me out asap. thanks. also, in case you guys need it im pretty sure im running a 32 bit windows 7 os. i bought my computer a couple of months ago and havent installed or reinstalled any other os s.

 

[zigzag3143]

hi everyone. I really need help with this because i have an exam coming up and i need to get my computer back to normal. Im a complete newb at all computer terminology and my attempts to fix it myself have failed because of that. My problem is that whenever i boot up my netbook, it goes to the bsod and ive already tried restoring and all that but it still hasnt worked. I can only start up my computer through safe mode and safe mode with networking but i cant start it up normally. I attached some files that i hope will help and please help me out asap. thanks. also, in case you guys need it im pretty sure im running a 32 bit windows 7 os. i bought my computer a couple of months ago and havent installed or reinstalled any other os s.

Easy your trend micro AV. It caused them all. Remove and replace with Microsoft security essentials.

http://www.microsoft.com/security_essentials/

Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\092810-19983-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\Symbols*http://msdl.microsoft.com/download/symbols;srv*e:\symbols
*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.x86fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0x81a42000 PsLoadedModuleList = 0x81b8a810
Debug session time: Tue Sep 28 19:55:07.582 2010 (GMT-5)
System Uptime: 9 days 11:59:57.467
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
..................................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000008E, {c0000005, 1, a702bac8, 0}

Unable to load image \SystemRoot\system32\DRIVERS\tmwfp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for tmwfp.sys
*** ERROR: Module load completed but symbols could not be loaded for tmwfp.sys
Probably caused by : tmwfp.sys ( tmwfp+20798 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KERNEL_MODE_EXCEPTION_NOT_HANDLED_M (1000008e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003.  This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG.  This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG.  This will let us see why this breakpoint is
happening.
Arguments:
Arg1: c0000005, The exception code that was not handled
Arg2: 00000001, The address that the exception occurred at
Arg3: a702bac8, Trap Frame
Arg4: 00000000

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
+12a
00000001 ??              ???

TRAP_FRAME:  a702bac8 -- (.trap 0xffffffffa702bac8)
ErrCode = 00000010
eax=837f74dc ebx=b1bd5000 ecx=00000001 edx=000000e6 esi=837f74b0 edi=00000003
eip=00000001 esp=a702bb3c ebp=a702bba4 iopl=0         nv up ei pl zr ac pe cy
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010257
00000001 ??              ???
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x8E

PROCESS_NAME:  TmPfw.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 866c63c6 to 00000001

STACK_TEXT:  
WARNING: Frame IP not in any known module. Following frames may be wrong.
a702bb38 866c63c6 837f74b0 00000000 b1bd5440 0x1
a702bba4 a9c33798 837f74b0 00000000 b1bd5440 tcpip!WfpAleCompleteOperation+0x146
a702bbb8 a9c34738 b1bd5440 84076244 00000000 tmwfp+0x20798
a702bbdc a9c2f3c8 834095e8 8331bb50 00000000 tmwfp+0x21738
a702bbfc 81a7e4bc 8331bb50 b3f71008 b3f71008 tmwfp+0x1c3c8
a702bc14 81c7ff6e 834095e8 b3f71008 b3f71078 nt!IofCallDriver+0x63
a702bc34 81c9cd5f 8331bb50 834095e8 00000000 nt!IopSynchronousServiceTail+0x1f8
a702bcd0 81c9f53a 8331bb50 b3f71008 00000000 nt!IopXxxControlFile+0x6aa
a702bd04 81a8544a 0000013c 00000000 00000000 nt!NtDeviceIoControlFile+0x2a
a702bd04 77bf64f4 0000013c 00000000 00000000 nt!KiFastCallEntry+0x12a
00b5fdfc 00000000 00000000 00000000 00000000 0x77bf64f4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
tmwfp+20798
a9c33798 ??              ???

SYMBOL_STACK_INDEX:  2

SYMBOL_NAME:  tmwfp+20798

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: tmwfp

IMAGE_NAME:  tmwfp.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4a794c6d

FAILURE_BUCKET_ID:  0x8E_tmwfp+20798

BUCKET_ID:  0x8E_tmwfp+20798

Followup: MachineOwner
---------

0: kd> lmvm tmwfp
start    end        module name
a9c13000 a9dbd000   tmwfp    T (no symbols)           
    Loaded symbol image file: tmwfp.sys
    Image path: \SystemRoot\system32\DRIVERS\tmwfp.sys
    Image name: tmwfp.sys
    Timestamp:        Wed Aug 05 05:10:05 2009 (4A794C6D)
    CheckSum:         00047515
    ImageSize:        001AA000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

 

[spok22]

thanks for the quick reply. so i have to uninstall everything on my computer that has to do with trend micro av?

edit: i tried to uninstall trend micro but it says i cant if im in safe mode. And my computer doesnt work when its not in safe mode...

 

[Orbital Shark]

I would start with just your Trend Micro AntiVirus as mentioned above. Any other TM software you have running can be uninstalled if you still have issues

 

[spok22]

how would i go about uninstalling trend micro while in safe mode?

 

[DeanP]

Do you have ZoneAlarm installed?

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 7F, {0, 0, 0, 0}

Probably caused by : monitor.sys ( monitor!BrightnessTargetToPercentage+32 )

Followup: MachineOwner
---------

STOP 0x7F indicates Zonealarm installed on computer.

 

[spok22]

i dont know what that is.

 

[DeanP]

ZoneAlarm is an anti-virus software, similar to TrendMicro.

 

[spok22]

i looked it up on my search bar and i cant find any program by that name.

 

[spok22]

i used the msreinstall thing and it said that the problem was google chrome bonjour and windows explorer. i already uninstalled chrome but it wont allow me to get rid of bonjour.

 

[DeanP]

Windows Explorer is required for Windows. Without WE, you won't have the taskbar on the bottom.

You may not have ZoneAlarm installed on your computer.

 

[Orbital Shark]

You could always use MSCONFIG to disable certain Startup programs, I would start by disabling Trend Micro AntiVirus then try rebooting.

   Note

MSCONFIG works in Safe Mode, I've just tried it