Please help, my computer is not working.

[PinkRoze]

Alright so I upgraded my computer from windows Vista to windows 7 like 3 months ago so it's not too much or not too little. I had a little trouble with the installation but in the end everything is working fine with my upgrade (I'm not sure if this is relevant to my problem). SO recently my computer has been shutting down on me, it has happened like five times. As I tried to fix the problem and use start up repair it said the problem could not be fixed so I clicked on "Show more details" or whatever and it showed me Some "Signature" with numbers next to them and on signature 6 it said something like "osversionmismatch". I tried everything ! going back in time with system recovery point and also try to log in to safe mode but I cant... it either stays at the screen where is says "Windows is starting" with the logo on top or it gets past that and shows a black screen with a cursor on it. You can move the cursor around (But what good does that do on a black screen?)

I would really appreciate it if you guys could help me with my computer I really need it!


Update:
I took pictures of my sad computer

 

[richc46]

Let me know if you did an upgrad or clean install (had to reinstalll programs). If up grade, just bite the bullet and do a clean install.

 

[PinkRoze]

I did an upgrade and I dont know how to do a clean install because it wont let me log into my PC

 

[richc46]

Can you get in with safe mode?

http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html

 

[PinkRoze]

I used to be able to (Like two hours ago) but not anymore, it shows me the black screen with the cursor

 

[richc46]

Use another computer to make this DVD

http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html?filter[2]=Performance Maintenance

 

[PinkRoze]

Does it matter what computer? The computer im currently using is a windows XP

And also would I lose all my files?

 

[richc46]

You can make the DVD from any computer.

Once you get to the reapir console, it will depend on the option chosen to see if your filles are lost, but probably not
http://windows.microsoft.com/en-US/...-the-system-recovery-options-in-Windows-Vista

 

[PinkRoze]

I click on the Neosmart files you need to download to make the USB and the link is not working

 

[richc46]

Wait a while and try again

Download Windows 7 System Recovery Discs — The NeoSmart Files

 

[PinkRoze]

I get confused with all the links ! I downloaded the Windows 7 Recovery Disc 32-Bit (x86) Edition and it's just a weird file, I also downloaded ImgBurn but I guess I wont be using it because I want to install it into my USB, and I also downloaded something else but that thing is not working it gives me an error message.

I'm totally lost please help.

 

[richc46]

Start over, go step by step. Post the precise problem.

 

[PinkRoze]

This is the error I get

 

[richc46]

Although, I have never had the need to do the procedure myself, I think this is what is needed.

Microsoft Store: Windows 7 USB/DVD Download Tool Help

 

[PinkRoze]

That is the program that gives me the error

 

[Kevon100]

If all else fails.

Take out your hard drive, and access the files on another computer. Backup all your documents and then format the disk.
Re-install your OS and all of your programs and drivers (You will need all the CDs or download them from the internet) and transfer your documents back.

 

[PinkRoze]

@Kevon100 I'm not that savvy x_X; just 18 year old girl trying to get my PC fixed, I've seen the inside of a computer before but I'm too scared to mess with the insides.

 

[richc46]

Can you get your hands on a computer with Windows 7? You said that you are on XP

 

[PinkRoze]

No, I can't this is so frustrating I really need my computer >_<;

Alright I guess I'll buy a blank DVD and use ImgBurn see if I have more luck that way.

 

[Kevon100]

Well you could have someone do it for you...it's effective.