Print Spooler Event id: 7031

[Sarajevo]

Hi Everyone, i must say i am so relifed to see this forum . I have one problem and dont hava any idea how to fix it. As you can see from the title its about print spooler. Printer is attached to desktop mashine and its shared. My Laptop use that shared printer and also using pdf2xls printer. Whena i want to use pdf2xls printer my printer spooler stops. From event logs i get the following error:
Event Type: Error
Event Source: Service Control Manager
Event Category: None
Event ID: 7031
Date: 07/07/2010
Time: 14:49:27
User: N/A
Computer: JFSMAINSERVER
Description:
The Print Spooler service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.
PLS HELP

 

[TimStitt]

Hi Sarajevo,

I'm not familiar with the pdf2xls program. But here's a few ideas.
* If you uninstall it does the issue continue with the other printer? If so, it's unlikely (but not guaranteed )that the pdf2xls program is your issue.
* Perhaps pdf2xls does not have permission to write to %systemroot%\system32\spool folder
* try to uninstall it and re-install it with as an elevated Administrator prompt by right clicking on the file and selecting RUN AS ADMINISTRATOR, and run it in XP Sp3 compatibility mode. (i.e. set them both up and run).
* Once you've completed the point above, do the same to the pdf2xls.exe before you run the program.

-Timo

PS: If there are any unprinted files stuck in the spooler that you can't remove, run the attached batch file as an elevated administrator to remove the stuck files.

 

[Sarajevo]

Hi Timo,

well i am quite sure that pdf2xls is a probably cause every time when i use pdf2xls printer the spooler stops. if i use shared printer for printing everything its ok. The thing is that i need that pdf2xls. Also i saw somewhere on internet that porblem might be older version of DEVMODE structure. I not familiar with that. Do you have any ideas? Tnx a lot

 

[TimStitt]

Hi Timo,

well i am quite sure that pdf2xls is a probably cause every time when i use pdf2xls printer the spooler stops. if i use shared printer for printing everything its ok. The thing is that i need that pdf2xls. Also i saw somewhere on internet that porblem might be older version of DEVMODE structure. I not familiar with that. Do you have any ideas? Tnx a lot

Reinstall and run per the steps above and lets take it from there (i.e. admin + XP compatibility).