Printing garbage on computer shutdown

[Aristeidisp]

Greetings to everyone in the sevenforums,
I have a problem I need your help with.

I am using Win 7 Ultimate x86 and everytime I shutdown my computer, my printer prints 2-3 pages with one line garbage characters.
I had a Lexmark E250d laser printer with this problem, contacted Lexmark and they said that the problem lies with the printer spooler service of windows. Somehow it collects garbage during it's use and flushes them all out through the printer at computer shutdown. Now I have a Lexmark 350 in it's place and it is doing the same thing, so it's not the printer, as I have also updated it's drivers.

Through this computer I also connect remotely to virtual machines. Could that play a role in creating the problem? Transferring the documents for printing through the remote desktop?

I have also used the .bat file from the relevant tutorial to stop, clear and restart the print spooler service with no luck. The problem remains

Any advice on how I could deal with this issue?

 

[ICIT2LOL]

Hello and welcome Ariste mate some system specs please http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Try opening the default printer from Start > Devices and printers as in my pic and see what is the default printer and what it has backed up and maybe it will tell you from where.

but first run these in safe mode if necessary
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
http://www.sevenforums.com/tutorials/433-disk-check.html < use the /f and /r options in Option 2 if necessary
if no change run these
http://www.superantispyware.com/
http://www.malwarebytes.org/products/malwarebytes_free/
http://www.bleepingcomputer.com/download/adwcleaner/
download from bleeping computer – delete any rubbish these find.

 

[Aristeidisp]

I am sorry for the delay, I will do as suggested and reply as soon as I am able, thank you for your understanding

 

[Aristeidisp]

No solution yet

Update on the issue:
I run sfc, it fixed some issues,
I run chkdsk with no problems found,
I scanned the computer with walwarebytes antimalware found some infected files and removed them,
lastly, I run adwcleaner.

Unfortunately, the problem persists. If there are any other suggestions, they are welcome!

Edit:I also updated my profile to include my system specs

 

[ICIT2LOL]

Ok Ariste it seems to be a Windows problem if the driver is up to date.
Go to Start and type services.msc when that opens go down the listing until you get to the print spooler as in my pic and see what has at the end of that line where I marked.

Also can you pleasecheck device manager to see my pic

 

[Aristeidisp]

At the services.msc menu the print spooler service says "running" and "automatic" like in the picture you provided.
In the device manager menu there are no yellow triangles but there are no printers also. It only says "WSD Print Device".
Does this mean that the service is on the server?

 

[ICIT2LOL]

Well this is what the WSD means and it is a pity I don't have the machine in front of me as it would be easier to work out what is going on. From what you say it looks as if it is in place but just maybe a little corrupted. Now as for a fix I am not sure.
I might ask for help if you don't mind?

 

[Aristeidisp]

Sure! Ask away and thanks for all the help so far, I've learnt a thing or two

 

[ICIT2LOL]

Sorry Ariste I forgot to add what the WSD was Web Services for Devices - Wikipedia, the free encyclopedia and I will ask for some help as someone will know something.

 

[Gandalf]

Your Device Manager shows a double listing under Bluetooth.
One of them is a RFCOMM with a yellow triangle.
Recommend you delete this listing and reboot.
After reboot, is this double listing resolved?
I do not know if this is the cause of your issue, but resolving the cause of the yellow triangle can't hurt.

 

[ICIT2LOL]

Sorry Gandalf that is my laptop and I take on board what you have said - where I ma staying I ma surrounded by multiple Blutooth devices and I don't have the printer problem a in post#1 - sorry for the confusion mate I was just posting my DM as an example

 

[Gandalf]

ICit2lol - then you would seen to have an issue with your DM.

I would like to see the DM from the OP.

 

[ICIT2LOL]

ICit2lol - then you would seen to have an issue with your DM.

I would like to see the DM from the OP.

Hmm apparently so but if it is with the Blu tooth stuff then it can wait for a while as I don't use it with this machine

 

[nommy the first]

There's great advice given already, but sometimes the most simple things are overlooked
Let's start with the basics. Is your printing qeue empty?
You can check this by going to the Devices and Printers in the Control Panel, right clicking on the printer and clicking on See what's printing. If there is anything there, click on Printer and then Cancel all documents.

Next, have you already attempted to reinstall the printer?
You can do so by going to Devices and Printers in the Control Panel, right clicking on the printer and clicking on Remove device. After that follow the on screen instructions, reboot when done and then reinstall the printer with the provided software/disk.

And lastly, is the driver of your integrated graphics chip up to date? You can download the most recent version (15.12.75.4.1930) from here.


Good luck and keep us posted,
Nommy

 

[Aristeidisp]

nommy the first:
The printing qeue is empty, I have reinstalled and updated the printer many times in the past but the problem remained.

I also updated the integrated graphics chip driver as instructed, but unfortunately I can't test it right now, the printer is "in the shop" for some paper related issues. Soon enough I will have it back and I will see if there are any changes.

 

[Aristeidisp]

Gandalf:
I have attached a screenshot of my Device Manager, I don't know if you can read it (it's in Greek), at least it shows that there are no yellow warning signs.

I have 3 printers in total,

2 connected directly to my PC:
-a Lexmark e350 -the one that keeps printing on shutdown / is in the shop temporarily
-a Samsung CLP-510 series

and a network printer:
-Lexmark X204n


The WSD Printer device shown on the Device Manager refers to the network printer Lexmark X204n.
Should the others be listed there too? They work fine.

 

[Gandalf]

You're right. Your DM is all Greek to me. Sorry, I just couldn't resist.
Thanks for posting your DM.
Does any of the items translate to "Other"?

 

[ICIT2LOL]

Now I think I posted about that queue some posts back and just going on another tack it seems the Lexmark is the problem so as I have had Lexmark printers in the past and frankly would never have another one why not just replace the thing. I guess it is a matter of how expensive a replacement would be but is it worth this grief??

 

[Aristeidisp]

There is no "other" option in the DM

The one replacement I have done so far was with another lexmark. Next time I buy a printer I'll think it through!
I'll experiment a bit more with the WSD and the server and if that doesn't pan out, well, I think I'll have to live with it for now!
If there aren't any more ideas about this (so much can anyone do from afar...), I would like to thank you all for your time and effort!