Problem Uninstalling Programs

jacksunny

New member
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8:41 AM
Messages
42
Hey everyone,
I am unable to install some programs on my computer. When I go to uninstall programs published by Cyber-Link or HP, an InstallShield Wizard pops up and it says "Preparing to install." When it is done loading the window closes and after a very long wait, another window pops up saying:

PowerDirector (The program I'm trying to uninstall) was detected on your system. Please uninstall first. Do you want to uninstall PowerDirector now?

I click yes then the window closes. After another very long wait another window appears with the following message:

Error!! The product definitation file lost.

I immediately noticed that "Definition" is spelt wrong so I thought it must be a virus. I ran a full scan with both Malwarebytes and Microsoft Security Essentials but they didn't find anything. I have no idea what to do. Can someone please help me. Thanks.
 

My Computer

Computer Manufacturer/Model Number
Hewlett-Packard 100-5050
OS
Windows 7 Home Premium SP1 x64
CPU
AMD Athlon II X2 260u, 1800 mHz, 2 Core
Memory
6.0 GB
Sound Card
Realtek High Defenition Audio
Screen Resolution
1600*900
Hard Drives
600 GB
Internet Speed
1.44 Mbps
Hi Jack

Does the uninstall have an option to repair?

If you find it does then 1st do a repair then try again to uninstall it, iv seen this many times with programs such as Avast but usually after a virus or system corruption

Another option could be to reinstall from source to fix and replace any missing or corrupt files then again try to uninstall

hope this helps
 

My Computer

Computer Manufacturer/Model Number
Me :P
OS
Windows 7 Home Premium x64 SP1
CPU
Core 2 Quad Q6600
Motherboard
Abit IN9 32X MAX
Memory
8 GB OCZ PC2-6400 nVIDIA SLI-Ready Edition (4X2GB)
Graphics Card(s)
AMP! GeForce GTX 260² 896MB 448-bit GDDR3 (650MHz/2100MHz)
Sound Card
Realtek 7.1 CH HD Audio
Monitor(s) Displays
37" LG 1080p HD LCD TV
Screen Resolution
1280x1024 + 1360x768
Hard Drives
40GB Mushkin SSD
60GB Intel 520 SSD
150GB Raptor HDD
500GB Caviar HDD
PSU
Thermaltake W0133RB 1200W PSU
Case
Antec 900
Cooling
OCZ Vendetta 2 + Antec 900 case fans
Keyboard
Logitech G15 (full layout)
Mouse
R.A.T.9
Internet Speed
Not fast enough!

My Computer

Computer Manufacturer/Model Number
Toshiba C650
OS
Windows Home Premium 64bit
CPU
T61-- 2.0ghz
Motherboard
Toshiba
Memory
4 GB
Graphics Card(s)
On board
Sound Card
On board
Monitor(s) Displays
15.6"
Hard Drives
500 GB
Hi Jack

Does the uninstall have an option to repair?

If you find it does then 1st do a repair then try again to uninstall it, iv seen this many times with programs such as Avast but usually after a virus or system corruption

No, the uninstaller didn't have a repair option. Thanks anyway. I tried out Revo Uninstaller and liked it so I will use it from now on.
 

My Computer

Computer Manufacturer/Model Number
Hewlett-Packard 100-5050
OS
Windows 7 Home Premium SP1 x64
CPU
AMD Athlon II X2 260u, 1800 mHz, 2 Core
Memory
6.0 GB
Sound Card
Realtek High Defenition Audio
Screen Resolution
1600*900
Hard Drives
600 GB
Internet Speed
1.44 Mbps
Glad you like the program and also glad I was able to help you out.
Regards
JohnnyA
 

My Computer

Computer Manufacturer/Model Number
Toshiba C650
OS
Windows Home Premium 64bit
CPU
T61-- 2.0ghz
Motherboard
Toshiba
Memory
4 GB
Graphics Card(s)
On board
Sound Card
On board
Monitor(s) Displays
15.6"
Hard Drives
500 GB
Try re-installing PowerDirector first to mitigate any corrupt files....then uninstall with RevoUninstaller.
 

My Computer

Computer Manufacturer/Model Number
Acer Aspire AX3910-U3012 PT
OS
Windows 7 Home Premium 64 bit
CPU
Intel Pentium E5700
Memory
640GB HDD
Graphics Card(s)
Integrated Graphics
Sound Card
Integrated Audio
Monitor(s) Displays
Acer
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