Problem Uninstalling Programs

[jacksunny]

Hey everyone,
I am unable to install some programs on my computer. When I go to uninstall programs published by Cyber-Link or HP, an InstallShield Wizard pops up and it says "Preparing to install." When it is done loading the window closes and after a very long wait, another window pops up saying:

PowerDirector (The program I'm trying to uninstall) was detected on your system. Please uninstall first. Do you want to uninstall PowerDirector now?

I click yes then the window closes. After another very long wait another window appears with the following message:

Error!! The product definitation file lost.

I immediately noticed that "Definition" is spelt wrong so I thought it must be a virus. I ran a full scan with both Malwarebytes and Microsoft Security Essentials but they didn't find anything. I have no idea what to do. Can someone please help me. Thanks.

 

[ripbox]

Hi Jack

Does the uninstall have an option to repair?

If you find it does then 1st do a repair then try again to uninstall it, iv seen this many times with programs such as Avast but usually after a virus or system corruption

Another option could be to reinstall from source to fix and replace any missing or corrupt files then again try to uninstall

hope this helps

 

[johnnya]

Hi Jacksunny and welcome to the Forum. Good advice posted by Ripbox. If that fails however, you might try the Uninstaller at the link I have provided below. Many members here at the Forum use this program.

http://www.sevenforums.com/tutorials/106594-revo-uninstaller-freeware-uninstall-programs.html

Regards
JohnnyA

 

[jacksunny]

Hi Jack

Does the uninstall have an option to repair?

If you find it does then 1st do a repair then try again to uninstall it, iv seen this many times with programs such as Avast but usually after a virus or system corruption

No, the uninstaller didn't have a repair option. Thanks anyway. I tried out Revo Uninstaller and liked it so I will use it from now on.

 

[johnnya]

Glad you like the program and also glad I was able to help you out.
Regards
JohnnyA

 

[Ambimom]

Try re-installing PowerDirector first to mitigate any corrupt files....then uninstall with RevoUninstaller.