Solved Problems Connecting to the Internet

[GokAy]

Alright, you could still try the Linux method to rule out hardware issue (if it is hardware it will probably repeat while booted in to Linux too).

You can try disabling TCP/IPv6 in LAN properties (Network and Sharing Center).

 

[UsernameIssues]

It would be best to have the pings to the router and pings to yahoo constantly running - before you experience the outage. When the outage occurs, you might see "general failure" lines:

It is hard to tell if these connectivity issues are hardware problems or software problems. GokAy suggested using a Linux Mint CD (DVD?) to help determine if the issue is caused by hardware or software. You don't want to install Linux Mint MATE, you just want to run it from the DVD (or USB memory stick). It will be slow loading the browser (usually Firefox), but if you can surf to places for hours on end while using Linux, then the issue is probably somewhere within Windows (and not your computer hardware, cables, router....).

If you opt to download Linux Mint MATE, I would get for the smaller 32bit version for this testing.

 

[kodakjack]

I'm not a computer whiz and don't feel all that comfortable getting into Linux without knowing a thing about it.
I did get similar results on one script run, but like I said before, the whole thing doesn't show up until the system connects again. It doesn't run the whole thing until connected. Sorry I didn't save and copy it here.

 

[GokAy]

It is just another desktop, even easier than Windows (no configuration needed), give it a try you don't need to learn everything about it, just boot with it and browse Internet like you usually do. You can stop if there is a connection loss or until you make sure it is working alright.

 

[kodakjack]

FWIW, any time I try any of the built-in troubleshooting tools, they don't find anything.

 

[kodakjack]

I just had the typical problem trying to go to this site. I tried Firefox and Internet Explorer. In Internet Explorer, I went right to this site without using Yahoo as a starting point, but it didn't come here until it finally decided to connect. The script gave me this:

Windows IP Configuration
Host Name . . . . . . . . . . . . : Jack-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : rochester.rr.com
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1506 802.11b/g/n (2.4GHz)
Physical Address. . . . . . . . . : A4-17-31-02-A2-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : rochester.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 78-45-C4-36-97-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2604:6000:6380:6400:25b8:a9f6:a594:ce17(Preferred)
Temporary IPv6 Address. . . . . . : 2604:6000:6380:6400:981:455f:a6ed:290b(Preferred)
Link-local IPv6 Address . . . . . : fe80::25b8:a9f6:a594:ce17%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, July 15, 2015 6:50:35 AM
Lease Expires . . . . . . . . . . : Friday, July 17, 2015 2:20:44 PM
Default Gateway . . . . . . . . . : fe80::2273:55ff:feaa:1d51%11
192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 242763204
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-48-EB-CA-78-45-C4-36-97-49
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{D25C5D7B-2E6B-49B1-A5EF-23EF6BBD4D88}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.rochester.rr.com:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : rochester.rr.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Pinging yahoo.com [2001:4998:44:204::a7] with 32 bytes of data:
Request timed out.
General failure.
General failure.
General failure.
Ping statistics for 2001:4998:44:204::a7:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
AutoConfigProxy REG_SZ wininet.dll
MigrateProxy REG_DWORD 0x1
ProxyEnable REG_DWORD 0x0
ProxyOverride REG_SZ *.local

The short ping script for Yahoo gave nothing but "General Failure" and the one for my router was normal.

 

[kodakjack]

Tried getting on Facebook using Google on Internet Explorer-NG. Typing the address directly into IE's address line didn't accomplish anything.

Windows IP Configuration

Host Name . . . . . . . . . . . . : Jack-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : rochester.rr.com

Wireless LAN adapter Wireless Network Connection:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1506 802.11b/g/n (2.4GHz)
Physical Address. . . . . . . . . : A4-17-31-02-A2-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : rochester.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 78-45-C4-36-97-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2604:6000:6380:6400:25b8:a9f6:a594:ce17(Preferred)
Temporary IPv6 Address. . . . . . : 2604:6000:6380:6400:981:455f:a6ed:290b(Preferred)
Link-local IPv6 Address . . . . . : fe80::25b8:a9f6:a594:ce17%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Wednesday, July 15, 2015 6:50:35 AM
Lease Expires . . . . . . . . . . : Friday, July 17, 2015 8:11:40 PM
Default Gateway . . . . . . . . . : fe80::2273:55ff:feaa:1d51%11
192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DHCPv6 IAID . . . . . . . . . . . : 242763204
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-18-48-EB-CA-78-45-C4-36-97-49
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{D25C5D7B-2E6B-49B1-A5EF-23EF6BBD4D88}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter isatap.rochester.rr.com:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . : rochester.rr.com
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Pinging yahoo.com [2001:4998:58:c02::a9] with 32 bytes of data:
Request timed out.
General failure.
General failure.
General failure.

Ping statistics for 2001:4998:58:c02::a9:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
AutoConfigProxy REG_SZ wininet.dll
MigrateProxy REG_DWORD 0x1
ProxyEnable REG_DWORD 0x0
ProxyOverride REG_SZ *.local

 

[Ztruker]

I don't like this:

Default Gateway . . . . . . . . . : fe80::2273:55ff:feaa:1d51%11
192.168.0.1

The fe80::2273:55ff:feaa:1d51%11 should not be there.
Only 192.168.0.1 should be there.

Try disabling IPV6, see if that helps: How to disable IPv6 or its components in Windows

 

[GokAy]

I suggested disabling TCP/IPv6 in post #21 (top of this page) but to deaf ears. Hopefully, you will have more luck

 

[kodakjack]

You guys have to realize you're dealing with people who come here in desperation, BUT who aren't computer jocks. You can't just say go disable this thing without giving people a clue. The link from Ztruker is very helpful. Thanks.

 

[kodakjack]

I don't like this:

Default Gateway . . . . . . . . . : fe80::2273:55ff:feaa:1d51%11
192.168.0.1

The fe80::2273:55ff:feaa:1d51%11 should not be there.
Only 192.168.0.1 should be there.

Try disabling IPV6, see if that helps: How to disable IPv6 or its components in Windows

Thanks for the links. We'll see what happens. In the meantime, Microsoft is pushing through yet another 14 updates.

 

[GokAy]

You would not be the first one to need directions and I do my best if so. However, I would expect you to say that you didn't understand some suggestion instead of not responding at all. But no hard feelings of course, I will continue to try my best to help out. Make sure you communicate with us clearly

 

[kodakjack]

Sorry, but there have been a bunch of things thrown out for consideration and I am trying to compartmentalize all of this stuff based on what I'm experiencing with my comfort level thrown in. Like I said, I'm not a computer wiz, but don't want to dump everything and start from scratch either - I hate going through that!! I don't think it helps to be adding all kinds of Windows updates either. It tends to muddy the waters since it was around a big batch of upgrades when this stuff started. So far, today, it is behaving itself.
What about the fact that I have a hard time getting Task Manager to come up when I'm having problems? I'm in the middle of doing something on the Internet and am not sure what is holding things up, so, I hit Task Manager to see what might be running and causing it and that won't cooperate either. There are times when I am already connected and it's like I lose my connection. There seem to be many different scenarios where this thing seems to go off in never never land. Nothing I try seems to make a difference. It just comes back or connects when it's good and ready. One thing I absolutely hate is when something decides to do an update or something else in the background without letting you know! You talk about McAfee constantly doing updates; I think they are a prime offender of this.

 

[GokAy]

You can do what I do, start task manager and let it run on the side. So you can just switch to it, instead of trying to start it when System is already congested. Hopefully, you can get an idea what is hogging the system.

 

[kodakjack]

When it does come up, it doesn't show me anything unusual. It tells me the browser is running, but it's just sitting there spinning.

 

[GokAy]

You have to switch to the processes tab and click the "Show processes from all users", then sort by RAM or CPU, whichever you are suspecting.

You can also switch to the Performance tab and click Resource Monitor, it provides some more info.

If you have these running prior to the issue, you will most likely catch the culprit.

 

[kodakjack]

If I am short on RAM, would that keep me from connecting to the Internet? It might bring things to a halt if I'm doing something and it gets bogged down, but why show itself in the way that I'm seeing? If I look at the processes running, I have no idea what's in the list that should or shouldn't be there. The same goes for the start-up list. Just about anything you download wants to run at start-up. How do I know what should and what shouldn't?

 

[kodakjack]

A few minutes ago I was on another discussion forum and got to the bottom of the page. I clicked to go to the next page and it just sat there spinning! This is what I got when I ran the script:

Windows IP Configuration
Host Name . . . . . . . . . . . . : Jack-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : rochester.rr.com
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1506 802.11b/g/n (2.4GHz)
Physical Address. . . . . . . . . : A4-17-31-02-A2-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : rochester.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 78-45-C4-36-97-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, July 16, 2015 10:06:12 AM
Lease Expires . . . . . . . . . . : Sunday, July 19, 2015 6:27:49 AM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 209.18.47.61
209.18.47.62
NetBIOS over Tcpip. . . . . . . . : Enabled

I have had ipV6 disabled since yesterday morning and didn't have any problems until now. A good 1/2 of the info usually supplied with this script is missing.

 

[Ztruker]

I wonder if this is caused by DNS problems? Try using the Open DNS servers:

• 208.67.222.222
• 208.67.220.220

http://www.sevenforums.com/tutorials/15037-dns-addressing-how-change-windows-7-a.html

If that doesn't help, give Windows Repair All-In-One a try.

Use the Portable version, no installation needed.

 

[kodakjack]

Typical of the BS with this problem, I went to Control Panel and did the changes for the DNS. I came back here and clicked the Reply button and it just sat there spinning until it felt like connecting again. I just got out completely and tried starting over from Internet Explorer and this site and it continued spinning. I just ran the script and got this with the new DNS addresses in it:

Windows IP Configuration
Host Name . . . . . . . . . . . . : Jack-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : rochester.rr.com
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1506 802.11b/g/n (2.4GHz)
Physical Address. . . . . . . . . : A4-17-31-02-A2-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : rochester.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 78-45-C4-36-97-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, July 16, 2015 10:06:12 AM
Lease Expires . . . . . . . . . . : Sunday, July 19, 2015 9:12:41 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Enabled
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Ping statistics for 98.139.183.24:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
AutoConfigProxy REG_SZ wininet.dll
MigrateProxy REG_DWORD 0x1
ProxyEnable REG_DWORD 0x0
ProxyOverride REG_SZ *.local

This one also popped up (?):

Windows IP Configuration
Host Name . . . . . . . . . . . . : Jack-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
DNS Suffix Search List. . . . . . : rochester.rr.com
Wireless LAN adapter Wireless Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1506 802.11b/g/n (2.4GHz)
Physical Address. . . . . . . . . : A4-17-31-02-A2-E8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Local Area Connection:
Connection-specific DNS Suffix . : rochester.rr.com
Description . . . . . . . . . . . : Realtek PCIe GBE Family Controller
Physical Address. . . . . . . . . : 78-45-C4-36-97-49
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Thursday, July 16, 2015 10:06:12 AM
Lease Expires . . . . . . . . . . : Sunday, July 19, 2015 9:12:41 PM
Default Gateway . . . . . . . . . : 192.168.0.1
DHCP Server . . . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 208.67.222.222
208.67.220.220
NetBIOS over Tcpip. . . . . . . . : Enabled
Pinging yahoo.com [98.139.183.24] with 32 bytes of data:
Request timed out.