problems downloading mp3

[sandybeach]

having promblems dling mp3 from site jw.org

 

[Anak]

Hi sandybeach, welcome to 7F!

Are you having problems downloading material from Jehovah Witnesses?

Can you be more specific, are you getting any error or warning messages?

 

[linnemeyerhere]

Welcome to SF Sandybeach,
As mentioned above the more clarity and details you can provide the better the answers and time savings.

 

[indianacarnie]

Welcome to the forums.

I just went and downloaded a mp3 from there. No problems. The Jehovah's Witness site, correct? Are you having problems downloading anything else? Maybe an overloaded server when you tried, so have you went back and tried again? Not sure what your problem could be, as stated above a little more info would benefit us greatly on your problem.

 

[sandybeach]

Do in jw.org

I do not know if I am answering in the right place as I said I am new. But I go into jw.org and try to do the music or any files that are Mp3 and it won't open for me to select what to dl.it doesn't say anything just don't open to dl it

 

[cbiweb]

sandybeach, do you know which browser you are using, and what version? When you click the MP3 button the screen should darken a little, and a smaller window pops up with a list of songs to choose from (this would be known as a "lightbox" effect). It may not be working properly for you. Knowing which browser and version you have would help us to know how to help you.


edit: Just a thought... have you tried simply rebooting your computer? Perhaps something glitched out and needs resetting.

 

[M1GU31]

Yea knowing which browser you're using would be great. Usually you should just get a save option then be able to open it up with say windows media player or what ever music player you are currently using. I'm going to assume you're using internet explorer, you should get a prompt to download and just click save after clicking on the music file on the site by clicking on title of that mp3. Once saved you can open it up preferably with windows media player since it comes with windows 7 and be able to play it.

 

[sandybeach]

sandybeach, do you know which browser you are using, and what version? When you click the MP3 button the screen should darken a little, and a smaller window pops up with a list of songs to choose from (this would be known as a "lightbox" effect). It may not be working properly for you. Knowing which browser and version you have would help us to know how to help you.


edit: Just a thought... have you tried simply rebooting your computer? Perhaps something glitched out and needs resetting.

Ok I use Firefox the updated version and yes I tried rebooting my com

 

[indianacarnie]

O.K. When I go to that site, it opens its homepage. I scroll down to the bottom where the columns are saying "Read", "Learn About" , "Download" etc. Right? O.k. I click on "Music" in the Download column. It takes me to a page Titled "Music for Christian Worship". Correct? Is this where/what you see/get to also? Theres boxes there that say "Sing to Jehovah" 6 of them, and 6 boxes that say "Kingdom Melodies". Correct? They look like this :


Under the "Sing to Jehovah" box/icon theres two smaller rectangles saying MP3 and AAC with a little headphone icon next to the MP3. Correct? If you click on the MP3 rectangle, a box pops up with a list of songs that says "play/download". If you click on the little arrowish thing in front of the song it will play. If you click on the name of the song , it will download. (Or you can look in the upper righthand side to "download all files (ZIP) )" If you want to download them all use that, or you could download them all (or not) one by one. I use Opera as a browser , when I click on a song to download I see this pop up (you should have something similar) :

Choose save, you'll get another window pop up,choose where you want to save it to, Desktop/Music folder/Wherever. If what you see is significantly different from what I have written , tell us where it diverges and we'll go from there. Hope this helps.

 

[Anak]

IC, It sounds like sandybeach (SB) is okay until s/he reaches the part where the "lightbox" pop-up is supposed to "pop-up", but it does not.

I do not know if I am answering in the right place as I said I am new. But I go into jw.org and try to do the music or any files that are Mp3 and it won't open for me to select what to dl.it doesn't say anything just don't open to dl it

If you click on the MP3 rectangle, a box pops up with a list of songs that says "play/download".

SB, don't worry, you have posted your question/thread in the right place.

There is one FireFox (FF) option I would like you to check:
Click on Tools and near the bottom click on Options:


When Options opens, click on the Content Tab. Is your setting for allowing pop-ups checked or unchecked?


If it is checked, uncheck it, and OK your way out.
Restart FF and try to make your D/L at jw.org

If it is already unchecked or your change to the option does not work, I have several questions,

Do you have this problem on any other sites that have Mp3 D/L's or is this the only site that acts this way?

Have you successfully done Mp3 D/L's from jw.org before, but now they won't?

And, just for a test. Can you try using your Internet Explorer (IE) browser at that jw.org page to see if it also acts the same way? Do you need help finding your IE browser?

 

[sandybeach]

O.K. When I go to that site, it opens its homepage. I scroll down to the bottom where the columns are saying "Read", "Learn About" , "Download" etc. Right? O.k. I click on "Music" in the Download column. It takes me to a page Titled "Music for Christian Worship". Correct? Is this where/what you see/get to also? Theres boxes there that say "Sing to Jehovah" 6 of them, and 6 boxes that say "Kingdom Melodies". Correct? They look like this :
View attachment 259673

Under the "Sing to Jehovah" box/icon theres two smaller rectangles saying MP3 and AAC with a little headphone icon next to the MP3. Correct? If you click on the MP3 rectangle, a box pops up with a list of songs that says "play/download". If you click on the little arrowish thing in front of the song it will play. If you click on the name of the song , it will download. (Or you can look in the upper righthand side to "download all files (ZIP) )" If you want to download them all use that, or you could download them all (or not) one by one. I use Opera as a browser , when I click on a song to download I see this pop up (you should have something similar) : View attachment 259676

 

[indianacarnie]

Which one, please be specific. Sing to Jehovah? Sorry I see which one you mean. One second while I get the site back up.

 

[Element7]

IC, It sounds like sandybeach (SB) is okay until s/he reaches the part where the "lightbox" pop-up is supposed to "pop-up", but it does not.

I do not know if I am answering in the right place as I said I am new. But I go into jw.org and try to do the music or any files that are Mp3 and it won't open for me to select what to dl.it doesn't say anything just don't open to dl it

If you click on the MP3 rectangle, a box pops up with a list of songs that says "play/download".

SB, don't worry, you have posted your question/thread in the right place.

There is one FireFox (FF) option I would like you to check:
Click on Tools and near the bottom click on Options:
View attachment 259711

When Options opens, click on the Content Tab. Is your setting for allowing pop-ups checked or unchecked?
View attachment 259712

If it is checked, uncheck it, and OK your way out.
Restart FF and try to make your D/L at jw.org

If it is already unchecked or your change to the option does not work, I have several questions,

Do you have this problem on any other sites that have Mp3 D/L's or is this the only site that acts this way?

Have you successfully done Mp3 D/L's from jw.org before, but now they won't?

And, just for a test. Can you try using your Internet Explorer (IE) browser at that jw.org page to see if it also acts the same way? Do you need help finding your IE browser?

Sandybeach, have you read and done what Anak said in this post?

 

[indianacarnie]

So you don't get this: Correct?

 

[Anak]

@EL7,

One step at a time EL7. "Too many Cook's spoil the Broth".

SB picked indiana to follow, and by rights he made his suggestion before mine.

S/he is having a hard enough time trying to understand why s/he can't D/L Mp3 files, I am content to have indiana take lead.
If his suggestions don't help SB. He or you can use mine.

By the way, I wouldn't be surprised if my suggestion to check the pop-up setting in FF won't work because I have it checked and I can invoke the "lightbox" helper where the D/L links are, but it needs to be checked out in SB's FF browser in order to rule it out.
The "lightbox" is a different kind of pop-up, it's actually more of an action to opening a new window within that page.

It could be a corrupt user profile in FF.
'nough said for now, I'll be in the background watchin'

 

[Element7]

No problem, Anak. I'll sit back and hope the problem gets solved.

 

[indianacarnie]

Looks kinda like a moot point now anyway...... haven't seen hide nor hair of the OP. But if I'm not here, please either one of you hop on in, the MAIN thing is to get OP's happy and downloading.

 

[Anak]

There may be many reasons why sandybeach waits a while before s/he will reply, family and services are very important, and s/he may have limited use of the computer, especially during the weekends.

EL7 and I have your back IC.

 

[sandybeach]

Ok will try that where do I go to update Mozilla I dloaded real player

 

[indianacarnie]

You update Mozilla through your browser. It should update itself. I don't think you're going to like realplayer either plus it would have absolutely nothing to do with downloading. Windows Media Player , thats already on your system is fine for mp3's. If you're still having problems post back and we will fix it.