Problems with system after system restore

pknight

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Hello. I have been running a system with an SSD as my boot drive, and a junction pointing to a User folder on a HDD. This was working flawlessly.

Yesterday I was having problems with my audio, and since the system was still on warranty, I contacted Dell support. The person there eventually took control of my machine and tried several things with the audio drivers, to no avail. He then decided to restore to a point a couple of days earlier. Disaster ensued.

When rebooting after the restore, I received the "Temporary User Profile" message. The restore had corrupted my user account is some way. Since then I have tried many suggestions to correct the problem. The latest was to create a new account and, while still in the administrator account (so there was no User folder yet for the new account), create a junction between C:\Users\newaccount and F:\Users\newaccount, where I had copied the files from the corrupt user account, following instructions from Microsoft's site.

The junction was successfully created. There is now a junction labeled "newaccount" in C:\Users, and when I open that junction in Explorer, I see the contents of F:\Users\newaccount. This looks exactly like the arrangement I had with my old user account before it was corrupted.

However, when I log out of the administrator account and into Newuser, the system creates another new account named Newuser-computername, where computername is the name assigned to the PC when installing Windows 7. The junction that created the C:\Users\newaccount is apparently ignored. The login screen accepts Newuser as the account name, but it dows not seem to be using that account. It certainly is not accessing the account info pointed to by the junction.

All of my files, desktop, documents, etc. are still on my F: drive. In fact there are now two copies, since I copied them into the Newaccount folder.

Is there any way to make a user account (new or existing) on my SDD see and use an existing user folder on my HDD?
 

My Computer

Computer Manufacturer/Model Number
Dell Latitude E6420
OS
Windows 7 Professional 64-bit
CPU
i7 @ 2.70GHz
Memory
8 GB
Graphics Card(s)
NVIDIA NVS 4200M
Hard Drives
Samgsung SSD PM 810
My advice is to back up your files to do a Clean Reinstall - Factory OEM Windows 7
with all other HD's unplugged. Stick with only the tools and methods in tutorial to assure a perfect install.

Then afterwards plug back in the HD, in Win7 click on the User folders on HD to add to the related Library - Include a Folder - Windows 7 Forums .

This avoids many problems we've encountered linking the User folders in other ways.
 
Since your DELL is still under warranty, I would suggest that you get the DELL OEM Reinstall DVD which they send free of cost.

A clean install with DELL OEM Reinstall Disk, will auto-activate and will come in handy even if you lose the COA sticker on the machine.

https://support.dell.com/support/topics/global.aspx/support/dellcare/en/backupcd_form
Hum jumanji I wonder if that machine has a factory default key? From a distant memory I think it was F8 on power up.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
^ You are referring to restoring the original factory image (complete with all laden crapware) from the recovery partition.

A clean install with DELL OEM Reinstall DVD - the regular media plus the all-language pack - does not require one to know the OEM_SLP key since it already packs it alongwith the digiatally signed MS certificate necessary for offline activation in conjunction with the SLIC on the machine.
 

My Computer

OS
Windows 7 Home Premium 32 bit
Thanks for the advice on the OEM reinstall. When I installed the SSD I upgraded the OS to 64-bit from 32-bit. This computer is employer-owned, and we have a site license for Windows, so it cost me nothing to do this. I suspect that if Dell were to provide a disc, it would be the original 32-bit version.
 
Last edited:

My Computer

Computer Manufacturer/Model Number
Dell Latitude E6420
OS
Windows 7 Professional 64-bit
CPU
i7 @ 2.70GHz
Memory
8 GB
Graphics Card(s)
NVIDIA NVS 4200M
Hard Drives
Samgsung SSD PM 810
Thanks for the advice on the OEM reinstall. When I installed the SDD I upgraded the OS to 64-bit from 32-bit. This computer is employer-owned, and we have a site license for Windows, so it cost me nothing to do this. I suspect that if Dell were to provide a disc, it would be the original 32-bit version.

You are right. As far as consumer PCs are concerned DELL will only send the DVD of the Windows preinstalled on it normally. On special request they may send the 64bit version too since it employs the same OEM-SLP key and certificate and the machine embedded SLIC will authenticate it - means it will also auto activate.

Since you say it is employer-owned and you have a site licence, it may not be using the OEM-SLP key. And then normally in the case of a company, only the authorised administrator is empowered to make any changes consistent with the company policy. So I would desist giving any recommendation on it.

It will be best that you talk it over to DELL Tech Support on the 64bit media - if you are still interested in it - with all facts in your case.
 

My Computer

OS
Windows 7 Home Premium 32 bit
Thanks again. I will talk to Dell about this in any case. I know I can reinstall on our site license, but we are running short on licensed activations, and if I can get Dell to provide the disc, that will help.
 

My Computer

Computer Manufacturer/Model Number
Dell Latitude E6420
OS
Windows 7 Professional 64-bit
CPU
i7 @ 2.70GHz
Memory
8 GB
Graphics Card(s)
NVIDIA NVS 4200M
Hard Drives
Samgsung SSD PM 810
OK. You may also confirm from DELL Tech Support whether the machines supplied to your company, carry the embedded SLIC. Without that neither the 32bit OEM disk nor the 64bit OEM disk will auto-activate.
 

My Computer

OS
Windows 7 Home Premium 32 bit
Is there a COA sticker for Win7 on the PC?

If so you've got everything needed in Clean Reinstall - Factory OEM Windows 7 which includes the installer for your licensed version.

But I would discuss this first with your company IT as they may have media or prefer another method.
 
^ You are referring to restoring the original factory image (complete with all laden crapware) from the recovery partition.

A clean install with DELL OEM Reinstall DVD - the regular media plus the all-language pack - does not require one to know the OEM_SLP key since it already packs it alongwith the digiatally signed MS certificate necessary for offline activation in conjunction with the SLIC on the machine.
Oh well I was only trying to be helpful. I'll leave you blokes to it:)
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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