Solved Random BSOD. BCCode 19

lorus

New member
Local time
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Random BSOD's after years of trouble free computing. I have tried several minidump analyzers, but have no clues so far.:huh:
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate 64 bit
CPU
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
Motherboard
ASUSTeK Computer INC. P6T SE
Memory
2x PC3-12800 DDR3 SDRAM Crucial Technology BLS4G3D1609DS1S00
Graphics Card(s)
ATI Radeon HD 5670
Sound Card
(1) WsAudioDevice_383S(1) (2) AMD High Definition Audio De
Monitor(s) Displays
Dell UltraSharp U2713HM
Screen Resolution
2560x1440
Hard Drives
(1) Samsung SSD 850 EVO 250GB ATA Device (2) WDC WD15EADS-00P8B0 ATA Device (3) WD My Passport 0820 USB Device
PSU
SuperNOVA 650 G2
Case
Fractal Design Define R5
Cooling
Noctua NH-D15
Keyboard
Logitech Internet Navigator Keyboard
Mouse
Logitech M705
Internet Speed
300/300 Mbps
Antivirus
NAV 22.8.1.14
Browser
Firefox 51.0.1
Other Info
HWiNFO64 Version 5.42-3050

JACH-W7 -------------------------------------------------------------------

[Current Computer]
Computer Name: JACH-W7
Computer Description: Jan's W7
[Operating System]
Operating System: Microsoft Windows 7 Ultimate (x64) Build 7601
Service Pack: Service Pack 1
Hello and welcome lorus now before w can go any further please see this
SYSTEM SPECS
Now before we can help we do need to know what is in your machine so please do this System Info - See Your System Specs
or either enter the specs of your system in your forum profile the specs will appear when we click on that little box bottom left of the post screen it is for me the preferable option as it is easy. As you may appreciate it is very hard when you don’t know what one is working with for example a diesel or petrol engine.

The dumps contain a very common one and could mean literally anything but I am suspecting something to do with either the graphics or memory. But the specs first please.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Specs posted.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate 64 bit
CPU
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
Motherboard
ASUSTeK Computer INC. P6T SE
Memory
2x PC3-12800 DDR3 SDRAM Crucial Technology BLS4G3D1609DS1S00
Graphics Card(s)
ATI Radeon HD 5670
Sound Card
(1) WsAudioDevice_383S(1) (2) AMD High Definition Audio De
Monitor(s) Displays
Dell UltraSharp U2713HM
Screen Resolution
2560x1440
Hard Drives
(1) Samsung SSD 850 EVO 250GB ATA Device (2) WDC WD15EADS-00P8B0 ATA Device (3) WD My Passport 0820 USB Device
PSU
SuperNOVA 650 G2
Case
Fractal Design Define R5
Cooling
Noctua NH-D15
Keyboard
Logitech Internet Navigator Keyboard
Mouse
Logitech M705
Internet Speed
300/300 Mbps
Antivirus
NAV 22.8.1.14
Browser
Firefox 51.0.1
Other Info
HWiNFO64 Version 5.42-3050

JACH-W7 -------------------------------------------------------------------

[Current Computer]
Computer Name: JACH-W7
Computer Description: Jan's W7
[Operating System]
Operating System: Microsoft Windows 7 Ultimate (x64) Build 7601
Service Pack: Service Pack 1
Ok mate very comprehensive specs update am impressed.

Now the dumps the one thta is quite prevalent through all of them is this

Code:
IMAGE_NAME:  [COLOR="Red"]ntoskrnl.exe[/COLOR]

BUCKET_ID:  WRONG_SYMBOLS

FAILURE_BUCKET_ID:  WRONG_SYMBOLS

It is a very common dump and could be due to pretty well anything.

Now this one

Code:
[COLOR="red"]BAD_POOL_HEADER (19)[/COLOR]
I think maybe due to a memory issue so to start with I think you should test the memory and the only test we recommend is linked in my pre typed ditty below. The Windows feature if you are wondering is not that good to be honest and please follow the instructions in the tutorial to the letter especially when it gives you the minimum number of passes it requires.
Now to make absolutely we are on the same page the memtest linked here is the*only*one we recommend and it MUST be run for at least 8 passes or you may as well not bother. It is rather lengthy and best left for a downtime for that machine - overnight is good. Having said that you can stop the test if errors show up while you are around and then it is a matter of tracking down the bad stick of RAM.* RAM - Test with Memtest86+

Now it is not aimed at you it was written when I was replying to another thread and I kept this to save on typing it up all over again
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Last edited:

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate 64 bit
CPU
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
Motherboard
ASUSTeK Computer INC. P6T SE
Memory
2x PC3-12800 DDR3 SDRAM Crucial Technology BLS4G3D1609DS1S00
Graphics Card(s)
ATI Radeon HD 5670
Sound Card
(1) WsAudioDevice_383S(1) (2) AMD High Definition Audio De
Monitor(s) Displays
Dell UltraSharp U2713HM
Screen Resolution
2560x1440
Hard Drives
(1) Samsung SSD 850 EVO 250GB ATA Device (2) WDC WD15EADS-00P8B0 ATA Device (3) WD My Passport 0820 USB Device
PSU
SuperNOVA 650 G2
Case
Fractal Design Define R5
Cooling
Noctua NH-D15
Keyboard
Logitech Internet Navigator Keyboard
Mouse
Logitech M705
Internet Speed
300/300 Mbps
Antivirus
NAV 22.8.1.14
Browser
Firefox 51.0.1
Other Info
HWiNFO64 Version 5.42-3050

JACH-W7 -------------------------------------------------------------------

[Current Computer]
Computer Name: JACH-W7
Computer Description: Jan's W7
[Operating System]
Operating System: Microsoft Windows 7 Ultimate (x64) Build 7601
Service Pack: Service Pack 1
Ok mate well that is one possible problem out of the way. Where to go from here well I owuld first start by reseating any of the cards on the board taking out the SATA cables at each end to each drive and the board and any other cables to and from the board that are easily accessible.

Next I would check the temps on everything using Speccy Speccy - Free Download - Piriform and post those back

Then onto running these
SFC /SCANNOW Command - System File Checker
Disk Check < if necessary include the /f and /r in the command line as per Option2 (if you are going to use the /r switch there is no need for the /f switch)
Run these in safe mode and the sfc often best run for two to three runs – you can leave out the /r switch in ckdsk if you feel it not necessary


if no fix then these

SUPERAntiSpyware | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!
Malwarebytes | Malwarebytes Premium
AdwCleaner Download
ADW download from bleeping computer delete any rubbish found with the malware scans
(NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times) This is really just hunting out the obvious and easy ones to do first.

Now assuming your machine has some age on it I would like to see the outcome of this to see what the PSU has on the voltage rails.
Using HW Info
PART A:
You can test the volts on the PSU with HW Info HWiNFO, HWiNFO32/64 - Download < download the right bit version and close the right hand window select Sensors and scroll down to the power section where you will see what the volts are doing see my pic. In my pic the section (Nuvoton) with VBATT as a dead give away you are in the section for the rail voltages. There are other section titles and one that pops up often is ITE (sometimes the usual one for Gigabyte boards)
Now the voltage on the different rails have to be within 5% =+/- of what is required or the machine will not work properly if at all.
Limits +/- (minimum - correct - maximum)
12v1 = 11.4 - 12 - 12.6v
12v2 = 11.4 - 12- 12.6v
5v = 4.75 – 5 - 5.25v
3.3v = 3.135 – 3 – 3.465v
-12v = -10.80 - -12 - -13.20v
+5VSB = 4.75 – 5 - 5.25v
The Power good signal voltage at pin 8 on the 24 pin plug (grey cable) should be the same as the 5v rail reading/s
See this for the rail voltage info
PSUs 101: A Detailed Look Into Power Supplies (Section 2.)
The original right hand window shows the machine running and is handy for that but for looking at the components in some detail close it and use the main left hand side panel
FOR OTHER COMPONENTS
PART B:
Open each small square with + in it on the section the components are in and then click on the individual component/s (it will highlight in blue) - in the right hand side will appear all sorts of details including brands speeds and other essential info that particular device. See pic for example.

That will do for starters and then it is onto drivers for the machine unless you have recently updated them.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
Hi Iorus,

It looks like your protection programs, Hitman and Norton, are causing the issues.
I would suggest to update or reinstall these programs.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom build
OS
Windows 10 Pro
CPU
i5-6500
Motherboard
Gigabyte B150-HD3P-CF
Memory
16GB DDR4 2133 Crucial Ballistix Sport LT
Graphics Card(s)
MSI GeForce GTX 1060 GAMING X 6G
Sound Card
Intel Display Audio
Monitor(s) Displays
Liyama ProLite XB2483HSU-B2
Screen Resolution
1920 x 1080
Hard Drives
Crucial MX200 500GB & Toshiba DT01ACA300 3TB
PSU
Corsair RM550x
Case
Fractal Design Define S
Cooling
Cooler Master TX3 i
Keyboard
Func KB-460 (MX Red)
Mouse
Corsair Gaming M65 RGB
Antivirus
Bitdefender Total Security 2016 + MBAM Pro + MBAE Pro
Browser
Google Chrome
Other Info
Creative Sound Blaster Tactic3D Rage V2 headset
I have uninstalled HitmanPro.alert, which was installed about the same time i had the bsod's.
Time will tell if this will be the solution. Thank you!
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
custom build
OS
Windows 7 Ultimate 64 bit
CPU
Intel(R) Core(TM) i7 CPU 920 @ 2.67GHz
Motherboard
ASUSTeK Computer INC. P6T SE
Memory
2x PC3-12800 DDR3 SDRAM Crucial Technology BLS4G3D1609DS1S00
Graphics Card(s)
ATI Radeon HD 5670
Sound Card
(1) WsAudioDevice_383S(1) (2) AMD High Definition Audio De
Monitor(s) Displays
Dell UltraSharp U2713HM
Screen Resolution
2560x1440
Hard Drives
(1) Samsung SSD 850 EVO 250GB ATA Device (2) WDC WD15EADS-00P8B0 ATA Device (3) WD My Passport 0820 USB Device
PSU
SuperNOVA 650 G2
Case
Fractal Design Define R5
Cooling
Noctua NH-D15
Keyboard
Logitech Internet Navigator Keyboard
Mouse
Logitech M705
Internet Speed
300/300 Mbps
Antivirus
NAV 22.8.1.14
Browser
Firefox 51.0.1
Other Info
HWiNFO64 Version 5.42-3050

JACH-W7 -------------------------------------------------------------------

[Current Computer]
Computer Name: JACH-W7
Computer Description: Jan's W7
[Operating System]
Operating System: Microsoft Windows 7 Ultimate (x64) Build 7601
Service Pack: Service Pack 1
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