Random BSOD on Parent's new computer.

[Newtorfer]

They've explained to me that it's random, whether it's my little brother playing Minecraft or video chatting with friends. I have no idea what it is, however, I have just built this PC on spare parts so it might be a hardware issue.

 

[matts6887]

I concur. I would check your hardware like testing your ram, etc. and see what happens. Use a program called memtest 86+. Run several passes of that to ensure you get accurate results.

 

[Newtorfer]

I ran it overnight last night, no errors.

 

[Newtorfer]

It still gets blue screens...anything?

 

[LC14199]

Try running a hard drive check with chkdsk. There's a tutorial on how to do that in the tutorials section here

 

[Golden]

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck 109, {a3a039d89cc1364d, 0, a3e8571e0f88735c, 101}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

The .dmp files contain no useful information. Please run Driver Verifier for a minumum of 24 hrs or until the PC BSOD's - follow the instructions below carefully!

http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

Driver Verifier will cause your computer to run very sluggishly - this is normal. What it is trying to do is force your system to BSOD and isolate the offending driver/s. When it does, reboot, disable driver verifier, reboot as normal and upload the new dmp file/s here.

I recommend creating a system restore point before turning on driver verifier:
http://www.sevenforums.com/tutorials/697-system-restore-point-create.html

If your system fails to boot to desktop once driver verifier is enabled, turn it off by booting into Safe Mode:
http://www.sevenforums.com/tutorials/69585-safe-mode.html

 

[Newtorfer]

I ran both tests...no blue screens from the test. Just play the waiting game now?

 

[Golden]

You ran Driver Verifier for 24hrs without any BSOD?

 

[Newtorfer]

Correct.

 

[Golden]

OK. Ensure your system is up-to-date, including all 3rd party drivers. Please run the following and report back the findings:
http://www.sevenforums.com/tutorials/166445-windows-defender-offline.html

 

[Newtorfer]

I did the driver thing, everything is fine. However when I try to install Windows Defender Offline, the USB had an error. I've used the USB before to boot stuff, don't know what the problem is now.

 

[Golden]

It may require formatting beforehand...can you try that, and see if you have any success?

 

[Newtorfer]

Hooold on. I just checked on the Driver program, since I "acquired" (sh...) a code for it to install the latest updates. It BSOD'd, giving me this:

http://puu.sh/arszb/a4886b8ec8.jpg

Any further help would be greatly appreciated.

 

[Golden]

Always upload the .dmp files here...without them I can't help.

1. Download the DM Log Collector application to your desktop by clicking the link below

DM Log Collector.exe

2. Run it by double-clicking the icon on your desktop, and follow the prompts.
3. Locate the .ZIP file that is created on your desktop, and upload it here in your next reply.

Also do the following please:

1. Download and save this tool to your desktop:
http://go.microsoft.com/fwlink/?linkid=52012

2. Run the tool, and then click Copy - ignore any errors if they appear

3. Use CTRL+V to paste the unedited results of the tool here in your next reply

 

[Newtorfer]

Thanks so much.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-BD2YG-FCGHP-Q8BFM
Windows Product Key Hash: UkhuHgR7S3bj9nLo+7pUPixme3o=
Windows Product ID: 00359-OEM-8802111-65536
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {0CBD2AD3-9C1C-411A-BD26-BA6C31949356}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{0CBD2AD3-9C1C-411A-BD26-BA6C31949356}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q8BFM</PKey><PID>00359-OEM-8802111-65536</PID><PIDType>3</PIDType><SID>S-1-5-21-1436959605-3874067067-3961515755</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1001 </Version><SMBIOSVersion major="2" minor="5"/><Date>20111221000000.000000+000</Date></BIOS><HWID>7DAA3907018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-021-165536-02-1033-7601.0000-1652014
Installation ID: 014604733633818041265983554476629625289594003966834015
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: Q8BFM
License Status: Licensed
Remaining Windows rearm count: 2
Trusted time: 7/26/2014 12:57:30 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:14:2014 18:26
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAEAAQACAAAAAQABAAEAln3SkzS4IhWSAGCHWoneWWI9+s/wsY4u

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes, but no SLIC table
Windows marker version: N/A
OEMID and OEMTableID Consistent: N/A
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 122111 APIC1515
FACP 122111 FACP1515
SRAT AMD FAM_F_10
HPET 122111 OEMHPET0
MCFG 122111 OEMMCFG
OEMB 122111 OEMB1515
SSDT A M I POWERNOW

 

[Golden]

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C9, {22f, fffff88004a9d9a0, fffff98026a52cf0, 0}

*** WARNING: Unable to verify timestamp for ASACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ASACPI.sys
Probably caused by : ASACPI.sys ( ASACPI+19a0 )

Followup: MachineOwner
---------

ASACPI.sys is a core component of Asus ATK0110 ACPI Utility. Unfortunately its a well-documented cause of BSOD's.

Run Windows Update to see if updated versions are available for update. There might also be updates here:
http://support.asus.com/Download.aspx?SLanguage=en&m=ATK_package&os=30

If none are available, I recommend uninstalling all ASUS utility software.

 

[Newtorfer]

There weren't any updates except Bing bar

And does all ASUS software include the video card driver catalyst too?

 

[Golden]

ASUS shouldn't have an option to control your Gigabyte video card.

 

[Newtorfer]

It isn't gigabyte, it's ATI o_o.

Anyway, I have to ASUS software in the computer, never did. Anything else I should do?

 

[Golden]

Sorry. I got confused between your System specs and the other computer you are diagnosing.

The .dmp file you uploaded clearly identifes an ASUS-related driver on the system:
Driver Reference Table

Try get Windows Offline Defender to work.