Random BSOD while just browsing the internet or playing Dota2

[seraph973]

I am running windows 7 x64 and I get random BSODs sometimes while i'm not doing anything. I ran the memory test that windows has and it didnt detect anything. I checked my BSOD logs using the viewer and it gives me 2 different errors, one has a message BUGCODE_USB_DRIVER and the other one doesnt. I have uploaded my several logs here.

Please help. thanks.

 

[koolkat77]

Welcome to SevenForums.

What's connected to the USB ports?

See if USB Selective Suspense helps the situation:

http://www.sevenforums.com/tutorials/147369-usb-selective-suspend-turn-off.html ​

Go through this tutorial as well:

http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html​

System Optimisers

Please remove the following software

[LIST=1]
[*]Start Menu\Programs\TuneUp Utilities 2013	Public:Start Menu\Programs\TuneUp Utilities 2013	Public
[*]Start Menu\Programs\TuneUp Utilities 2013\All functions	Public:Start Menu\Programs\TuneUp Utilities 2013\All functions	Public
[/LIST]

This software tends to cause BSOD-s. The windows 7 operating system does not require these registry cleaning software. They often tune-down rather than tune-up and can wreck the OS beyond repair. Microsoft have improved Windows 7 significantly and it is much better at organising and optimising itself than its predecessors. Check this, this and this thread for evidence.

If you feel the need to use a registry cleaning or optimisation software, most of us recommend the use of CCleaner but make sure you back up the registry before making letting ccleaner delete anything.

Perform a System File Check:

• Click on the start rb:
• Type CMD on Search
• Left click and Run as Administrator
• Type SFC /scannow

Full tutorial here:

• http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

You are also having BSOD-s with BCC 124. Go through this thread step by step: http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.

You can read more on this error and what to try here... Stop 0x124 - what it means and what to try http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

Look for a newer version for your BIOS:

BIOS Version/Date	American Megatrends Inc. 204, 12/25/2009

Disk Check on your hard drive for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

Post back results.

 

[seraph973]

thanks for the response koolkat77!

I removed tuneup, ran the SFC, removed all USB that were whitish, and updated my BIOS. i dont have anything plugged into my usb except for my Razr Abyssus mouse.

so far so good. thanks. fingers crossed

 

[koolkat77]

Ok.

Post if you get new BSOD-s again.

 

[seraph973]

I just encountered it again a few minutes ago. i posted the new dump file here. I was just browsing the internet.

 

[koolkat77]

Have you checked the USB general fix tutorial? The 124 thread? Selective suspense?

How old is your PC?

BTW, please post specs:

1. Click on User CP on the top right of this page
2. Click on Edit System Spec
3. Fill in your computer specs

• http://www.sevenforums.com/tutorials/180324-system-info-see-your-system-specs.html

Upload a screenshot of your hard disk using CrystalDiskInfo and Summary tab using Speccy:

• CrystalDiskInfo - Software - Crystal Dew World
• Speccy - System Information - Free Download
• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

Make a hard drive test from the hard drive manufacturers website:

• Hard Drive Diagnostic Procedure

Run Disk Check on your hard disk for file system errors and bad sectors on it:

• http://www.sevenforums.com/tutorials/433-disk-check.html

 

[seraph973]

Hi,

Yes, i did the USB selective suspend. it was already active when i checked.

it's a G60JX Asus laptop and i updated my user specs. it's been with me around 2 years. i attached all files you requested. i also ran the system chkdsk last week.

thanks.

 

[koolkat77]

Do you use a cooling pad?

 

[seraph973]

hi. no i dont use one. my system just runs on high power mode. i also just opened my laptop and cleaned the fans with compressed air today before it happened.

 

[koolkat77]

OK, have you gone through these tutorials:
http://www.sevenforums.com/tutorials/165554-usb-driver-general-fix-problems.html
http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html
When was the last time you reinstalled windows?

 

[seraph973]

hi. yes. i've gone through the 2 links. I've never reinstalled windows yet from the time i got my laptop from asus

 

[koolkat77]

Is it under warranty?

 

[seraph973]

nope. not under warranty any more. it's only for 2 years

 

[seraph973]

this might be relevant since it was a usb error. i took it from the event viewer

A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus: Device:Function: 0x0:0x3:0x0
Vendor ID: Device ID: 0x8086:0xd138
Class Code: 0x30400

The details view of this entry contains further information.

 

[seraph973]

Driver Management concluded the process to install driver FileRepository\usb.inf_amd64_neutral_153b489118ee37b8\usb.inf for Device Instance ID USB\VID_0000&PID_0000\6&1FCA8D62&0&6 with the following status: 0x0.

 

[Arc]

Which network adapter do you actually use?
This one?

Name    [00000007] Atheros AR8131 PCI-E Gigabit Ethernet Controller
Adapter Type    Ethernet 802.3
Product Type    Atheros AR8131 PCI-E Gigabit Ethernet Controller
Installed    Yes
Driver    c:\windows\system32\drivers\l1c60x64.sys (1.0.0.20, 55.50 KB (56,832 bytes), 12/27/2012 8:23 AM)

Or this one?

Name    [00000011] Atheros AR9285 Wireless Network Adapter
Adapter Type    Ethernet 802.3
Product Type    Atheros AR9285 Wireless Network Adapter
Installed    Yes
Driver    c:\windows\system32\drivers\athrx.sys (9.2.0.427, 2.63 MB (2,753,536 bytes), 6/27/2011 1:37 AM)

Scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

 

[seraph973]

hi, it's the wireless adapter that i use. the wired connection adapter i use only very rarely.

im also running antivirus. so far nothing

 

[Arc]

Have a try. Remove the wireless card and use the wired connection, and notice if it still crashes or not.

 

[seraph973]

it's getting worse. now it just happens even when i'm not doing anything.

 

[Arc]

No new dumps after 32/12?
View attachment 248541

Sorry, it is my fault that I failed to mention to update the driver. It is very old.

lmvm l1c60x64
start             end                 module name
fffff880`04dd7000 fffff880`04de9000   L1C60x64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\L1C60x64.sys
    Image name: L1C60x64.sys
    Timestamp:        Fri Jun 26 15:22:59 2009 (4A449A7B)
    CheckSum:         0000E53D
    ImageSize:        00012000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Get the update from ATHEROS Network drivers for Windows, install it. Then try it again.

Let us know the results.

Edit: take the AR8131 one.