Solved Random BSOD while web browsing

[Kojakk415]

Does anyone know how to analyze .dmp files? My computer completely froze during web browsing and editing a text file. Thanks in advance.

 

[Arc]

Does anyone know how to analyze .dmp files? My computer completely froze during web browsing and editing a text file. Thanks in advance.

:sarc: We know, so we maintain this place. If you want to get your issue debugged, post it following the Blue Screen of Death (BSOD) Posting Instructions.

 

[Kojakk415]

.zip file uploaded

Here is the .zip file you requested.

 

[x BlueRobot]

There appears to be two files missing, please upload these files manually:

MSINFO32:

1. Start rb:
2. Type: msinfo32
3. File, Save
4. Place the file into a zipped folder

System Info:

1. Start rb:
2. Type: cmd > Right - Click > Run As Administrator
3. Enter the command: sysinfo.exe>C:\systeminfo.txt
4. Place the file into the same zipped folder as before

Since you have a Stop 0x101, a Kernel Memory dump will need to be configured, the file will usually be around 500+MB, so please upload the file to a cloud based file sharing site such as Skydrive or Dropbox, both which are free. Place the folder into the Public folder of your account, and then post the URL to the file in your next post.

Helpful Links:

• http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html
• http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[Kojakk415]

Here are the two missing files you requested as well as the memory dump file link. If I missed anything, please let me know. Thanks.

https://dl.dropboxusercontent.com/u/35909345/MEMORY.DMP

 

[x BlueRobot]

Unfortunately, your installation is counterfeit, you appear to have a OEM_SLP key on a retail motherboard, please format and install with a genuine key.

 

[Kojakk415]

I hope you don't mean my Windows 7 OS is counterfeit? I purchased the retail version and still have the CD w/ key. The issue started to happen when I installed a second HDD and had to update my motherboard BIOS since my system was over 2TB. Could this have created the issue?

 

[x BlueRobot]

Post this report then -

There seems to be a problem with your Windows installation. Please follow the http://www.sevenforums.com/windows-...ne-activation-issue-posting-instructions.html. Post the results in your next post; do not start a new thread.

 

[Kojakk415]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-WJ2H8-R6B6D-7QJB7
Windows Product Key Hash: ckKNc+BBPDWmo1LUlOkraNjlQ34=
Windows Product ID: 00359-OEM-8992687-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D8BC4C17-C72E-4C99-BA65-0FFE894C8895}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130708-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{D8BC4C17-C72E-4C99-BA65-0FFE894C8895}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-7QJB7</PKey><PID>00359-OEM-8992687-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-769603991-1918344271-889359525</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>X58A-UD3R</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>FH</Version><SMBIOSVersion major="2" minor="4"/><Date>20120106000000.000000+000</Date></BIOS><HWID>6A813907018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>_ASUS_</OEMID><OEMTableID>Notebook</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>64BC76978749586</Val><Hash>GW6PzcEVEDTVKeO5Ym5UUm41dBk=</Hash><Pid>89388-707-0441865-65208</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-0582011
Installation ID: 022123782602871196166421010345452713005064426536029400
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: 7QJB7
License Status: Licensed
Remaining Windows rearm count: 4
Trusted time: 8/15/2013 6:55:39 AM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 6:11:2013 21:27
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: OAAAAAEABgABAAEAAgABAAAAAQABAAEAln2iVsCuagOENJSKDDXkv0a8khUugMKPfIdQ1Pho6oI=

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            GBT           GBTUACPI
  FACP            GBT           GBTUACPI
  HPET            GBT           GBTUACPI
  MCFG            GBT           GBTUACPI
  MSDM            GBT           GBTUACPI
  EUDS            GBT           
  MATS            GBT           
  TAMG            GBT           GBT   B0
  SSDT            INTEL        PPM RCM 
  SLIC            _ASUS_        Notebook

 

[x BlueRobot]

That key is not from a retail installation disc, it's a OEM_SLP key which is pre-installed by ASUS.

 

[Kojakk415]

That's interesting as everything I own is the retail version. This might not be the right thread for this question but is there a way to "overwrite" the oem key with my retail key to make it genuine? Genuine copy aside, could this be why I'm having the BSOD randomly or does my .dmp file have more insight on the cause?

 

[x BlueRobot]

You'll have to install Windows 7 with the installation DVD, the key isn't a retail key.

http://www.sevenforums.com/general-discussion/8-forum-rules-info-please-read.html

 

[Tews]

4) No discussion of piracy or anything illegal is allowed at all.

You have been told what needs to be done, and until you do, we will not be able to provide further assistance.