Solved Random BSOD

[andrew525]

Hi All,

I have just got BSOD twice in few days. The jcgriff2 .zip files have attached.

Please advise. Thank you very much.

 

[Boozad]

Welcome to 7F.

Norton AV has been flagged.

fffff880`09ad1cb8  fffff880`0d72c568Unable to load image \??\C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_17.0.0.136\Definitions\IPSDefs\20140915.001\IDSvia64.sys, Win32 error 0n2
[B][COLOR=Red]*** WARNING: Unable to verify timestamp for IDSvia64.sys
*** ERROR: Module load completed but symbols could not be loaded for IDSvia64.sys[/COLOR][/B]
 IDSvia64+0x49568

Uninstall Norton using the appropriate removal tool then install MS Security Essentials and MalwareBytes.

   Note

Make sure you uncheck the 'Enable Free Trial' box when installing.

Symantec has also been flagged.

[B][COLOR=Red]*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS[/COLOR][/B]
GetPointerFromAddress: unable to read from fffff80003d0c100
GetUlongFromAddress: unable to read from fffff80003d0c1c0

fffff8a01f523090 doesn't look like a valid small pool allocation, checking to see
if the entire page is actually part of a large page allocation...

GetUlongFromAddress: unable to read from fffff80003c7aa38
Probably caused by : BHDrvx64.sys ( BHDrvx64+932ab )

Followup: MachineOwner

Uninstall Symantec. Running two AV suites is bound to cause conflicts.

Your nVidia driver is also outdated and has been flagged.

[B][COLOR=Red]*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys[/COLOR][/B]
GetPointerFromAddress: unable to read from fffff80003cb4100
GetUlongFromAddress: unable to read from fffff80003cb41c0

fffff8a016321190 doesn't look like a valid small pool allocation, checking to see
if the entire page is actually part of a large page allocation...

GetUlongFromAddress: unable to read from fffff80003c22a38
Probably caused by : dxgkrnl.sys ( dxgkrnl!DMMVIDPNTARGETMODE::`vector deleting destructor'+4d )

Followup: MachineOwner

3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`062e2000 fffff880`06d89000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [B][COLOR=Red]Fri Jan 18 13:22:15 2013[/COLOR][/B] (50F94C87)
    CheckSum:         00A92B69
    ImageSize:        00AA7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Download this version from here and follow NVIDIA Drivers - Avoid Problems for the cleanest possible install.

Uninstall Alcohol 120%, a known cause of BSODs.

1. Uninstall Daemon Tools/Alcohol 120%.
2. Download the SPTD standalone installer and follow these steps:
3. Double click the executable to open it
4. Click the button shown below

If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

 

[andrew525]

Thank you very much. I will try the solution after work.

 

[Boozad]

You're welcome. Please keep us posted with the results.

 

[andrew525]

Sorry for report late. After follow your instructions to uninstall the certain program, so far the BSOD haven't occurred up-til now.
Thank you so much for your help.

By the way, I want to ask any other virtual drive software instead of Daemon Tools/Alcohol 120%?