Solved Random BSOD's - probably caused by kaspersky

[nhso]

Hi

A while ago I started getting these blue screens, I had not installed any new programs at that time when it started, it is completely random.

I tried to read a bit about this before posting here, so here are some information that might help (or might not):

- it happens even when the laptop is still cool (just started) .. so its probably not a temperature related issue.
- I got this "bluescreen view" program, where it somehow shows what drive is causing the problem, it seems like kaspersky pure is involved in the action!! Although I have the same kaspersky since i dont know when, maybe 2011 or something, and i didnt change it, update it, or anything. But for some reason it started to make problems now.
- I read somewhere that one of the ways to fix the problem is to physically disconnect the memory and some drives and I dont know what, and then reconnect them again, I dont know for what reason. And that got me thinking, if bluescreens could be a hardware problem, then maybe this will help: I have a cooling pad that is constantly connected to my laptop, and my laptop has been sitting on it for more than a year now. And every now and then when I lift the laptop, I see some dust and lint and all kinds of dirty things, but I never clean it .. furthermore, I had the battery removed because it's dead and I read somewhere that if the battery is completely dead and there is no hope of it being alive again, it should be removed from the laptop, so I did, and I was wondering if the fans of the cooling pad were blowing dirt into my laptop, which might somehow be a cause to these bluescreens.

anyways, I know I dont take any kind of care with my computer, and I know its really old, but for me i dont need it to do a lot, I just want to be able to do simple work without it restarting randomly causing me to lose my work. Also, I do not have a windows CD, so re-installing windows is not an option for me, I'd rather buy a new laptop, however, I really dont want to buy a new one because this one is doing just fine.

So, any help??
Thanks

 

[nhso]

Oh, it's worth mentioning that I ran disk check (through safe mode and restart and all that) and memory diagnostic tool, and none of them showed that I have any kind of errors.

 

[nhso]

Its probably worth mentioning as well that my laptop runs perfectly in safe mode, and I once used safe mode for a whole day with all kinds of things, without a single BSOD. And honestly I would love to keep running it in safe mode if sound could work, because I really dont need all the other functions of windows that much, just need internet and sound!!

 

[koolkat77]

Where'd you acquire your copy of windows from?

 

[nhso]

It was on the laptop when I bought it, however, I didnt buy my laptop from toshiba, I bought it from a little computers store ... lets just say that if there is something wrong with the laptop that little store is not responsible. So, What is wrong with my windows?

 

[koolkat77]

It seemed like a non genuine copy to me.

Well anyway, please carry out these steps.

Reduce items at start-up: http://www.sevenforums.com/tutorials/1401-startup-programs-change.html

Perform a clean boot: http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Run a System file check (SFC): http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Run Disk Check on your Hard Drive(s): http://www.sevenforums.com/tutorials/433-disk-check.html

Scan with Kaspersky TDSSKiller:Anti-rootkit utility TDSSKiller

ESET online scanner: Free Online Virus Scanner | ESET

 

[nhso]

Well .. that seems like a lot of work to do (and I'm very lazy) .. and I did half of these things anyways before you asked me to .. and I didnt want to do them again. Plus I didnt want to do all the trial and error thing with the start up programs .. I actually wanted a quick and easy solution .. not a treatment process ..

So I thought: Since kaspersky was involved in all the bsod's that i was getting .. what if i get rid of it??

And I simply removed kaspersky!

I'm using Avast now .. its free .. its light .. its good enough .. it gets the job done

And guess what, since I removed kaspersky (about 3 months ago) .. I've never had a bsod .. and I didnt change anything in my system .. I kept everything as it is .. and just changed the antivirus .. and my computer is running perfectly.