Random computer freezes during game

[Nyafka]

Lately,when I play games i can see that bug.
My screen shuts off and computer freezes(I can`t use keyboard(caps lock/ctrl+alt+delete..)or mouse)
I heard the last game sound or something like that :huh:
When this arrives,i can`t restart my computer,i have to press the power button.
This problem appeared with the purchase of a computer,from the first day.
Event viewer got only this:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

- System

- Provider

[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

EventID 41

Version 2

Level 1

Task 63

Opcode 0

Keywords 0x8000000000000002

- TimeCreated

[ SystemTime] 2012-12-28T21:54:00.551212300Z

EventRecordID 14451

Correlation

- Execution

[ ProcessID] 4
[ ThreadID] 8

Channel System

Computer User-PC

- Security

[ UserID] S-1-5-18


- EventData

BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
BugcheckParameter4 0x0
SleepInProgress false
PowerButtonTimestamp 0

The previous system shutdown at 11:52:06 PM on ‎12/‎28/‎2012 was unexpected.

- Provider

[ Name] EventLog

- EventID 6008

[ Qualifiers] 32768

Level 2

Task 0

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2012-12-28T21:54:08.000000000Z

EventRecordID 14447

Channel System

Computer User-PC

Security


- EventData

11:52:06 PM
‎12/‎28/‎2012


917


DC070C0005001C00170034000600A103DC070C0005001C00150034000600A1033C0000003C000000000000000000000000000000000000000100000000000000

CPU - Quad Core i7-3770
MB - Gigabyte GA-H61M-S1
RAM - 8gb Spectek
PSU - FSP Raider 750W
Video - Radeon HD 7870

So,what can i do with this problem?

 

[Pauly]

Hello Nyafka, Welcome to SF

The first event ID 41 is unexpected shutdown/loss of power probably caused by you manually shutting down the machine
The second ID 6008 is similar, unexpected shutdown but generally is generated by machine so is possible you have a hardware/overheating problem
I would monitor temperatures while gaming to see what temps you hit

 

[Nyafka]

Hello Nyafka, Welcome to SF

The first event ID 41 is unexpected shutdown/loss of power probably caused by you manually shutting down the machine
The second ID 6008 is similar, unexpected shutdown but generally is generated by machine so is possible you have a hardware/overheating problem
I would monitor temperatures while gaming to see what temps you hit

Temperatures while playing

 

[Pauly]

They look pretty normal

 

[Nyafka]

Going to sleep,i`ll check answers tomorrow

 

[Saurabh A]

Hi Nyafka,

If the issue commonly occurs during 'game environment', the issue may be related to 'graphics adapter'. The GPU/PSU installed in the system look decent; and are likely to handle the 'game requirements'. However, I still recommend you to review the 'system requirements' of the 'game' that is causing the issue.

If the requirements are being met, you may try re installing the 'Video Drivers'. you may find the following stpes useful:
- Click 'Start icon' > Type 'devmgmt.msc' (without quotations) in 'Search programs and files' text box > Tap 'Enter' ('Device Manager' page appears) > Expand 'Display Adapters' > Right click 'AMD Radeon HD' and uninstall > Follow through with the uninstall process and restart the computer
- Click AMD Graphics Drivers & Software
- Select 'Desktop Graphics' > 'Radeon HD Series' > 'Radeon HD 7xxx Series PCIe > Enter the 'Operating System' installed in the computer > Download and install the 'Graphic Drivers' > Restart the PC and recheck performance

Hope this helps. Do reply if you have any further questions. I would be glad to assist.

 

[Nyafka]

Hi Nyafka,

If the issue commonly occurs during 'game environment', the issue may be related to 'graphics adapter'. The GPU/PSU installed in the system look decent; and are likely to handle the 'game requirements'. However, I still recommend you to review the 'system requirements' of the 'game' that is causing the issue.

If the requirements are being met, you may try re installing the 'Video Drivers'. you may find the following stpes useful:
- Click 'Start icon' > Type 'devmgmt.msc' (without quotations) in 'Search programs and files' text box > Tap 'Enter' ('Device Manager' page appears) > Expand 'Display Adapters' > Right click 'AMD Radeon HD' and uninstall > Follow through with the uninstall process and restart the computer
- Click AMD Graphics Drivers & Software
- Select 'Desktop Graphics' > 'Radeon HD Series' > 'Radeon HD 7xxx Series PCIe > Enter the 'Operating System' installed in the computer > Download and install the 'Graphic Drivers' > Restart the PC and recheck performance

Hope this helps. Do reply if you have any further questions. I would be glad to assist.

Requirements are okay, i play at maximum setting easily.

Reinstalled. Going to try it,hope that everything will be fine Thanks

 

[Nyafka]

After 30 minutes~ of playing that appears again
This is not a video card driver.
Could this be due to audio drivers? Cause they`re not up to date? A conflict?
Got AMD High Definition Audio Device+Realtek High Definition audio device.

 

[AstaLaVista]

Did you install over the video drivers already installed or did you make a clean install? installing over the old drives is not a good idea.

Also, whenever I have that problem, I also do the same with my audio drivers, can't be 100% sure or even tell if you if this makes logic sense, I only know it seems to work for me

 

[Nyafka]

Did you install over the video drivers already installed or did you make a clean install? installing over the old drives is not a good idea.

Also, whenever I have that problem, I also do the same with my audio drivers, can't be 100% sure or even tell if you if this makes logic sense, I only know it seems to work for me

Yea,i first made clean install.
So,audio drivers can make this issue?
Okay,going to test it,thanks

 

[Nyafka]

Played 50~ minutes and it happened again:huh:

 

[Pauly]

I think he means to remove old gfx drivers totally before installing new ones.
Check this out http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

 

[Nyafka]

I think he means to remove old gfx drivers totally before installing new ones.
Check this out http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

Oh, right, I removed them just from the device manager,my bad.
What exactly do I need to check from a list?
AMD - Display + Realtek - Sound?
Thanks for fast replies

 

[Nyafka]

It didn`t help

Look for this issue in Google all the time and now i see,that radeon 7870 can trigger a black screen
Sooo,what graphics card is better to buy? Need a video,which will not have problems

 

[Saurabh A]

Hi Nyafka,

Thank you for the quick response; good that you've tried steps in the guide suggested by 'Pauly': http://www.sevenforums.com/tutorials/83814-drivers-clean-left-over-files-after-uninstalling.html

If the system continues to freeze-up while playing games, something else may be responsible. You may try the following troubleshooting steps to isolate the issue:

1. Please share the name/details of 'games' that lead to issues. In the mean while, you may try updating 'Adobe Flash Player' using the following link: Adobe - Install Adobe Flash Player
If the 'games' are 'online games', try using another browser e.g. 'Google Chrome', Mozilla Firefox', etc. (Also share the 'Java version' installed in the system)

2. If the issue persists, try to 'clear up' the 'Startup' in 'Msconfig'; you may refer to the following article: Perform a clean startup to determine whether background programs are interfering with your game or program

3. If you still experience issues, please try the system performance in 'Safe Mode'

Hope this helps. Do reply with the findings.