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Hello,
Over the past few days, my desktop computer has restarted twice randomly. Both times have been during times of low demand on the computer. The first time on 7/20/12 I was browsing the internet. The second was on 7/21/12 during a time when I left the computer idle on a browser for a phone call and came back to find my computer restarted with no information about windows updates or anything that I would expect to cause an automatic restart.
I have not run into this problem before so I checked a few things which I thought may be a problem. First I did a virus scan because I have had a few problems with infections in the past. I ran several virus programs including malwarebytes, hitmanpro 3.6.0 (trial), microsoft security essentials, and spybot. After the first restart, I found a bootkit with hitman pro (Master Boot Record (Sector 0) in C:$MBR) which was deleted successfully according to the program. I thought this was the cause of the issue.
To be safe, I restarted and reran all the virus scans and found no further infection. I restarted another time in safe mode and ran them again and still found nothing else. However, the computer restarted today for a second time despite this infection being cleared. I reran the virus scans and found nothing again.
Additionally, I loaded a hardware monitor program to check my computer temperatures and found them to be quite comfortable. My video card idle is running at 45C and my processor is running at 28C. I am running windows 7 64 bit which I installed from a disc on a desktop with an AMD Phenom II x6 1090T 3.20GHz processor, 8 GB RAM, and NVIDIA Geforce GTX 470 video card.
I am not sure what other possibilities to look into or what the next step is. I have not run into this issue in the past with my computer restarting randomly and so I am worried about the issue(s) which may be present. Please let me know if I can give additional information to help or what steps I may take to alleviate this possible problem.
Over the past few days, my desktop computer has restarted twice randomly. Both times have been during times of low demand on the computer. The first time on 7/20/12 I was browsing the internet. The second was on 7/21/12 during a time when I left the computer idle on a browser for a phone call and came back to find my computer restarted with no information about windows updates or anything that I would expect to cause an automatic restart.
I have not run into this problem before so I checked a few things which I thought may be a problem. First I did a virus scan because I have had a few problems with infections in the past. I ran several virus programs including malwarebytes, hitmanpro 3.6.0 (trial), microsoft security essentials, and spybot. After the first restart, I found a bootkit with hitman pro (Master Boot Record (Sector 0) in C:$MBR) which was deleted successfully according to the program. I thought this was the cause of the issue.
To be safe, I restarted and reran all the virus scans and found no further infection. I restarted another time in safe mode and ran them again and still found nothing else. However, the computer restarted today for a second time despite this infection being cleared. I reran the virus scans and found nothing again.
Additionally, I loaded a hardware monitor program to check my computer temperatures and found them to be quite comfortable. My video card idle is running at 45C and my processor is running at 28C. I am running windows 7 64 bit which I installed from a disc on a desktop with an AMD Phenom II x6 1090T 3.20GHz processor, 8 GB RAM, and NVIDIA Geforce GTX 470 video card.
I am not sure what other possibilities to look into or what the next step is. I have not run into this issue in the past with my computer restarting randomly and so I am worried about the issue(s) which may be present. Please let me know if I can give additional information to help or what steps I may take to alleviate this possible problem.
My Computer
- OS
- Windows 7 Home Premium 64bit
