Random Crashes on BRAND NEW laptop :(

[Seasonalskier]

Ok so I bought a brand new Asus laptop the specs are below. The computer keeps giving me a BSOD for no reason, completely random. So I am begging for some people to help me out here. PLEASE. I am at witts end.

Asus Notebook G60VX
Intel Core 2 Duo
Cpu [email protected]
4.00 GB Ram
Windows 7 64-Bit

Memory.dmp:
4shared.com - online file sharing and storage - download MEMORY.zip
Minidump Folder
4shared.com - online file sharing and storage - download Minidump.zip

Thank you very much in advance!

~Kenny

 

[Jonathan_King]

Welcome!

Sorry to hear you are having troubles.

Out of the 33 dmps, 2 of them appear to be caused by your anti-virus Zone Alarm. I would advise uninstalling Zone Alarm completely with Revo Uninstaller.

The rest don't point to a specific driver, which suggests a system problem.

Open an elevated command prompt and enter sfc /scannow.

You might also test your memory. Download a copy of Memtest86 and burn the ISO to a CD using ImgBurn. Boot from the CD, and run at least 5 passes.

Good luck!

~JK

 

[Seasonalskier]

Thank you so much for your quick reply. Would a complete re-install of windows 7 fix this? Right now I am trying to re-boot my computer but it forced me to do a startup repair so that is whats running. I will try all the things you said but I am just curious that if I just simply reinstall windows 7 completly could that potently fix all the problems? I can always back up stuff. I just don't want BSOD anymore lol.

 

[Jonathan_King]

If you wanted to reinstall Windows, you can try a Repair Install first.

A reinstall would take care of the ZoneAlarm and system files problem, but not memory issues.

In fact, if you have a RAM problem, you may run into trouble installing Windows.

 

[Seasonalskier]

Ok, well I am starting to run Memtest86 right now hopefully that will give some idea as to whats wrong.

 

[Seasonalskier]

Ok so every time I try to run Memtest all I get is a blue screen that says Memtest86+ in the upper corner and the + is blinking. And in the center of the screen it says e820 and thats it I let it run for 10 minutes and got nothing...what am I doing wrong, i tried memtest 4.0 and 2.11.

 

[Seasonalskier]

Another update: I ran the Windiag from the microsoft website and ran it overnight, well after 5 passes no errors came up. But I am still wondering why memtest would not work for me and I am still getting blue screens Could Windiag have missed something, or is it most likely a win7 installation problem? Thanks in advance!

 

[Jonathan_King]

It is probably either a memory or driver issue.

Did you do everything I recommended in my first post, or just the memory test?

Try a system files check and remove ZoneAlarm.

 

[Seasonalskier]

Ya I did everything in your first post and I am still getting the BSOD.

 

[Seasonalskier]

Not sure if this is even possible but could it be where I am running the computer being the problem, it seems like whenever I am home I get the BSOD but if I am anywhere else I seemingly don't get it. I have gotten it once or twice on my college campus but its almost always at home where the problems arise.

EDIT: Wait never mind now its doing it on campus too...

 

[Jonathan_King]

Try running the Windows Memory Diagnostic from the Advanced Boot Options. http://www.sevenforums.com/tutorials/666-advanced-boot-options.html

If the crashes continue, please upload the new dmps again. You can upload them directly to this site using the paperclip icon at the top of the message editing box.

 

[Seasonalskier]

I found the fix to this issue if anyone else has it. Looking around it seems that the entire time zonealarm was causing all the BSOD's. The fix to the problem was to disable the Internet Protocol Version 4 (TCP/IPv4). After I did the process below I have yet to have a BSOD!

1. Click Start, and then click Control Panel.
2. Under Network and Internet, click View network status and tasks.
3. Click Change adapter settings.
4. Right-click Local Area Connection, and then click Properties.
5. In the This connection uses the following items list, double-click Internet Protocol Version 4 (TCP/IPv4), click Advanced, and then click the WINS tab.
6. Click Disable NetBIOS over TCP/IP, and then click OK three times.