Random Freezes new laptop?

[Robwan]

Randomly the whole laptop will freeze up for a few seconds.

After I restart it won't happen for like hours, then randomly start again every 3 or 5 minutes then maybe have a 20min gap then freeze again.

I opened task manager and watched what happened when it did it and the idle went from 99 to about 86 cpu and then 'System' with the description of 'nt kernal & system' went to about 13 cpu.

I also noticed on my cpu gadget, a couple of cores shot right up to 100% for those seconds the laptop was frozen and the fan speeds up very slightly.

I haven't really narrowed it down to any specific programs, but I do use Daws (digital audio workstations) although the laptop should handle it, plus it still does it when nothing is running.

Another notable, but probably not related, is that when i'm typing the marker will randomly jump back a few lines or so cutting up what I write.

Its a new laptop, which was shipped with oem and bloatware, so I used win 7 dvd to fresh install over the top.

Acer 5755g
i7 2670qm
8gb ram
GT 630m 2gb


Any ideas?

Thanks guys

 

[karlsnooks]

Blue Screen of Death (BSOD) Posting Instructions

--------------------------------------------------------------
Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

In the System Manufacturer Block, enter:
Ø Manufacturer and Model OR Custom build.
Ø ADD the word laptop, desktop, netbook or tablet.
For example:
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

With Speccy, you can select with your mouse/touchpad info from the display
and paste that info into your specs.

SIW is a marvelous program, but the free version does not offer
this capability.

 

[Robwan]

Is possible to add Both my laptop and desktop into those system specs as i use these forums for both?

Thanks

 

[karlsnooks]

For right now, just stick to the system specs for the computer with the problem.
thanks,
karl

 

[Robwan]

ok, its all done now and updated the spec of the laptop

 

[karlsnooks]

Robwan,
Excellent! Now:
Blue Screen of Death (BSOD) Posting Instructions

 

[Robwan]

Ok ive dowloaded the tool and ran it, although i've never had a BSOD on this laptop yet.

do you want all the .txts in the folder or just specific ones? also it said 'no dump found'

In the mean time, I ran memtest86, let it pass once and got no errors. The laptop hasn't had one freeze since posting yesterday, it's pretty odd, it may happen again though, any thoughts on what it could be?

Thanks

ALSO, ive just been searching around my laptop, and found out that the 'The driver for Base System Device is not installed'
And it just froze again randomly lol.

 

[karlsnooks]

The output should be a .ZIP file. Attach that ZIP file to your next post.

Carry out following to make sure that your system is configured to create minidump files.

[FONT=&quot]MEMORY DUMPS – REQUIREMENTS[/FONT]


CREATE MINIDUMP FOLDER
WIN | type %systemroot% | ENTER
If Minidump is not shown, Then
CTRL + SHIFT + N keycombo |
CONTINUE button | type Minidump | ENTER

Enable automatic management of the Paging file
WIN + PAUSE key combo |
Advanced system settings (left-hand side) |
Advanced tab, Performance section, Settings |
Advanced tab, Virtual Memory section, Change |
checkmark Automatically manage paging file size for all drives |
OK | OK | OK



STARTUP AND RECOVERY SETTINGS
WIN + PAUSE key combo |
Advanced system settings (left-hand side) |
Advanced tab, Startup and Recovery section, Settings |
System Failure section | checkmark Write an Event to the system log
| uncheck Automatically restart |


Under Write debugging information, select Small memory dump |
in the Small dump directory: box, enter %SystemRoot%\Minidump| OK

If Overwrite any existing file is checked, then:
Ø Under Write debugging information, select Kernel memory dump
Ø Uncheck Overwrite any existing file
Ø Under Write debugging information, select Small memory dump
Ø OK button
If you get a crazy message from Win 7 about your paging file being too small, then just ignore the message since we have already made sure that the paging file is set to be managed by Win 7.

ENABLE THE WINDOWS ERROR REPORTING SERVICE
WIN key | type SERVICES.MSC | ENTER |
Scroll down to Windows Error Reporting Service |
Rt-clk on Windows Error Reporting Service | Properties |
General tab | for Startup type, choose Automatic |
In Service status, Start button (unless grayed out) | OK


ASSURE THAT CCLEANER IS NOT DELETING DUMPS
CCLEANER | Cleaner icon | Windows tab | System category |
Uncheck Memory Dumps
· WINDOWS ERROR REPORTING SERVICE must NOT be disabled!
· WIN | Services.msc | Enter
· Under Name, locate Windows Error Reporting Service
· If Status is not Started, then
Right-click on Windows Error Reporting Service |choose START
· If Startup Type is not Automatic, then
Right-click on Windows Error Reporting Service |
choose Properties | General tab |
set Startup type to Automatic
· Close Services.msc (I like to use ALT + F4)

After a crash, the minidump file will be in %SystemRoot%\Minidump
%SystemRoot% is generally C:\Windows

 

[karlsnooks]

Re your jumping cursor--does there exist the possibility that your thumbs or palm touch the touchpad?

Attach the following 3 files to your next post:
Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD, as an attachment, the startup.txt file
UPLOAD, as an attachment, the Scheduled Tasks.txt file
UPLOAD, as an attachment, the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums

 

[Robwan]

Here's the folder

as for jumping cursor, i think i fixed it by un-checking 'hide cursor when typing' it seems to be ok now.


I just ran a dskchk c: /f and everything was ok.

I've noticed that when the laptop freezes for a few seconds, i sometimes hear the mechanics of the hard drive working, like its doing something. do you think i need to update some drivers?

Also i have opened event viewer and refreshed it straight after a freeze, but i get nothing come up in any of the the categories

 

[karlsnooks]

What I think is chkdsk c: /f is worthless.
Run chkdsk c: /R

2nd. Where are the three files I requested?

 

[karlsnooks]

Run this script which will put a file on your desktop. Attach that file to your next post.

# **********************INSTRUCTIONS**************************
# STEP 1 ** RUN POWERSHELL AS ADMINISTRATOR ******************
# ************************************************************
#
# WIN key | type POWERSHELL | do NOT hit ENTER |
# in the PROGRAMS list, right-click on WINDOWS POWERSHELL |
# choose "Run as administrator" |
# Click on the YES button (if such appears)
#
# WIN key = key with Microsoft log on top
#
# for the guru:
# WIN | type POWERSHELL | CTRL+SHIFT+ENTER key combo | ALT+Y keycombo
# ************************************************************
# STEP 2 ** COPY AND PASTE ***********************************
# ************************************************************
#
# COPY the script using CTRL+C,
# COPY every line of script down thru both EXIT statements
#
# PASTE into Powershell
#----Right-Click at the PowerShell Prompt
#----(Ctrl+V does not work)
#
# Start copying with first script line without a # at start of the line
# Note: Actually, you can paste the entire file if you rather
#-------Lines starting with a # are ignored by PowerShell
# ************************************************************
# STEP 3 ** SCRIPT OUTPUT & SCRIPT PURPOSE *******************
# ************************************************************
# --The script output and purpose is given at the very front of the script
#
# --The script output and purpose is given at the very front of the script
#
# ************************************************************
# ***************** NOTE - POWERSHELL VERSION*****************
# if you receive this error msg:
#--The system can not find the path specified
# you may need to update your PowerShell
# you must be using Powershell 2.0 or later.
#
# To determine your Powershell version:
#---Run PowerShell
#---enter $host.version
#---you should see at least:
# Major Minor Build Revision
# ----- ----- ----- --------
# 2......0......-1.....-1
#
# If you do not see the above, update your Vista/Win 7.
# ************************************************************
# *************** NOTE - EXECUTION POLICY*********************
# If you haven't set the execution policy, you may need to:
#---Run PowerShell
#---enter SET-EXECUTIONPOLICY -EXECUTIONPOLICY REMOTESIGNED
# ************************************************************

# **************************************************************
# Puts MiniDumpSettings.TXT in your user profile folder
# WIN | type %userprofile%\ then click on MiniDumpSettings.TXT
# to view the important minidump settings
# WIN = key with Microsoft logo on top
# **************************************************************
gwmi Win32_OSRecoveryConfiguration | 
select minidumpdirectory, expandedminidumpdirectory, overwriteexistingdebugfile, kerneldumponly,`
debuginfotype, autoreboot, writedebuginfo, writetosystemlog | fl > $env:userprofile\desktop\minidumpsettings.txt

EXIT
EXIT

 

[karlsnooks]

Robwan,
Go to this site:
Update your bios.
Update your VGA driver.

Acer Support: Downloads & Support Documents - Notebook / Aspire / Aspire 5755G

 

[Robwan]

What I think is chkdsk c: /f is worthless.
Run chkdsk c: /R

2nd. Where are the three files I requested?

i attached the zipped folder from the sf_diagnostic tool. As for the minidump file, i changed all my settings so it would create one and i got no error when running the diagnostic tool, so it should be there. However i checked %systemroot%minidump and the file is empty.

I will run that script now and update my drivers, thanks for your help so far

 

[Robwan]

here's what i got from the powershell script.

and I'm currently downloading the drivers for vga and bios.

 

[karlsnooks]

where are the three files I requested?

 

[karlsnooks]

since you have now run chkdsk c: /R
then please run this script and attach the file placed on your desktop to your next post (along with the three missing .txt files).

# ************************************************************
# Places CHKDSKLOGS.txt on your DESKTOP
# Results of running chkdsk (check disk) are in ChkDskLogs.txt
# ************************************************************

$obj = new-object -typename psobject
$events = get-winevent -filterhashtable @{logname='application';id=1001,26212,26214} -verbose:$false -ea:silentlycontinue |
where {($_.providername -ne 'Microsoft-Windows-LoadPerf') -and ($_.providername -ne 'Windows Error Reporting')} |
sort-object -property timecreated -desc 
If ($events -eq $Null) {$events = "No check disk logs exist." } ELSE {
$obj = $events | SELECT timecreated, id, message }

$obj | ft -auto -wrap > $env:userprofile\desktop\CHKDSKLOGS.TXT

EXIT
EXIT

# ************************************************************

 

[Robwan]

Sorry, my bad, forgot about those, here you go

I'm actually just gonna run chkdsk c: /R in a sec when the download finishes for vga driver, then i will run that script and report back.

 

[karlsnooks]

sounds good. I'll be out for an hour and then will get back.
karl

 

[Robwan]

Ok thanks again for all your help so far, i also have to pop out for a but, but will be back later