Random Restarting

[Jonathan_King]

Set up your computer in the corner and make them watch you.

 

[Tews]

The problem is that I dont know what else to suggest... sadly not all problems can be resolved easily ... Good Luck.

 

[seangalea]

So are you giving up?

Why don't we try to tackle this problem for now?

WHY ISNT THE BLUE SCREEN SPLASHING?

What colud I do to solve that?

 

[Jonathan_King]

So are you giving up?

Why don't we try to tackle this problem for now?

WHY ISNT THE BLUE SCREEN SPLASHING?

What colud I do to solve that?

If the power is cutting out (maybe from a bad PSU or outlet), the system may never get the Stop instructions. A memory dump is never triggered.

 

[Thorsen]

Myabe it is the reset button itself. The front panel has a bunch of cables running out to the motherboard. they all connect to the motherboard in one set of pins. The bunch can either be all connected together as one plug or many different plugs (one for each function).

If I remember correctly, the reset button cables should be one hot and one ground. the ground might not be connected or the hot and ground placed on the wrong pins. If you are uncertain how to check this, take it to the shop and ask them to check it.

Did you install the mobo and connect all the cables yourself? or was that the shops doing?

Or the coolermaster people also might have put the wrong wires in it as well


Edit: this would fit your situation as the reset button is a hard reset and wont show a BSOD

here is a good picture of what the Front Panel connectors look like and some good info: http://www.tomshardware.com/reviews/building-pc,518-14.html

 

[seangalea]

Myabe it is the reset button itself. The front panel has a bunch of cables running out to the motherboard. they all connect to the motherboard in one set of pins. The bunch can either be all connected together as one plug or many different plugs (one for each function).

If I remember correctly, the reset button cables should be one hot and one ground. the ground might not be connected or the hot and ground placed on the wrong pins. If you are uncertain how to check this, take it to the shop and ask them to check it.

Did you install the mobo and connect all the cables yourself? or was that the shops doing?

Or the coolermaster people also might have put the wrong wires in it as well


Edit: this would fit your situation as the reset button is a hard reset and wont show a BSOD

here is a good picture of what the Front Panel connectors look like and some good info: Front Panel Connections : Building Your Own PC, Part 2: Assembly Step by Step

Okay I will try that.
My friend built up my PC... but it was re built again b ythe shop because they changed my mobo

 

[Thorsen]

You can also have them disconnect the Reset button connections and see if you still random-restart.

Another thing. If they are required to fix it as it is under warrentee and they are not....you could take it to a different shop and if they can fix the problem....bill the shop that should have fixed it first. Just an idea.

It sounds to me that they are either blowing you off - not knowing how to fix it and saying it is fine, or they might just think it is fine and not see your problem.

 

[Thorsen]

[
Okay I will try that.
My friend built up my PC... but it was re built again b ythe shop because they changed my mobo

If this was happening before the re-build then it is most likely a faulty front panel instead of a human error of connecting the pins to the right place. but sometimes multiple people make the same mistake.

things like this happen both ways. I hope it gets sorted out.

 

[seangalea]

The front panel was connected correctly... I just unplugged the reset cable to check if it was the prob... connecting my pc right now ...

 

[seangalea]

Okay. My PC is connected and everything is operating smoothly... I just have to wait for a restart :huh:
If the restart never happen... then I think finally, the problem will reveal itself...

One question though: How long do I wait to say 'Okay... no restarts... the reset wire was the threat!!' ??

 

[Thorsen]

I dont know. Use it like you would normally and see if the same things you did before crash the computer again.

If you go for a week without crashing, I would say it is fixed. If you dont see any crashes today or tommorow post back so we know you are doing good. If you see any crashes after that, just post here and we can try more stuff.

Even if this doesn't fix it, it still rules out one more cause.

Also, you can leave the wire off if you can use the power button to restart. Most power buttons when held down for 5-10 seconds will power off the machine. A good tip also, wait 30 seconds to turn the pc back on. this will allow the electricity to dissapate and all info stored in the RAM will be lost so you start up clean.

 

[seangalea]

Thanks for all the advice... but I'm not sure if there will be no restarts in a single week = prob fixed... cause (about a month or 2 ago) when someone told me that my keyboard could be the threat, I changed it and haven't had restarts for like 3 weeks... than restarts as usual... strange wasn't it?

 

[Thorsen]

Yes. that is strange. I guess whenever you see an issue with it again, just post it here.

I hope you dont have any more issues.

 

[seangalea]

I just experienced another restart!! the reset button wasn't the threat

 

[seangalea]

omg... another restart.... my last restart was not earlier than 4 minutes ago and another one now!!! :S

 

[seangalea]

Experienced another restart! Restarts are happening more often for some reason...

EDIT: These last 2 days, I started playing RuneScape(MMORPG), using the client file. I noticed that nearly everytime I played it, my computer rebooted randomly! The Game uses Java... dunno if this helps, I just posted it... maybe it does!

 

[seangalea]

another restart... this is driving me mad... any more ideas what the problem could be?

 

[seangalea]

I just found a Dump file... just one, using this software MajorGeeks.Com - Contacting Download Site the dump file was in this folder: C:\Windows\Minidump and was named: 040910-18922-01.dmp

What about uploading it?

 

[Thorsen]

Crap. i see the restart button did not fix....

Are you still not getting BSOD's or Minidumps?

 

[seangalea]

There goes my Dump File