Randomly Locking Up

[richc46]

Fans, this is not good, could be overheating
Download and record temperture.

 

[Mousti]

Also, some more info as I'm really running out of ideas here. When I log in, the Windows logo that comes up when you first boot up flickers, unsure if that's related. When I turned off the latter half of the drivers, whilst testing it on a game, the screen started to flicker a bit (not screen-tearing, it was a black flicker).

The last few times it's frozen it's been on a game, though to be fair the majority of times I am using the computer, it is for such purposes, however it has crashed just as much whilst using the CPU on nothing but the browser and scanning anti-virus in the background.

Really quite stumped here.

 

[Mousti]

Alright, I can't start the programme in Safe Mode (in which everything seems perfectly fine), so I'll try to start it up normally and see how it lasts.

 

[richc46]

That could be grapics, but that can wait. Make sure you are not overheating, that could cause big problems. We can fix the graphics driver/card anytime

 

[Mousti]

Temperature on the CPU's are as follows:

Core 0: 66C
Core1: 60C
Core2:64C
Core3:65C
Core4:65C
Core5:65
Core6:65C
Core7:65C

Constantly moving, so I took the highest. It's roughly lowest at 60C

 

[Mousti]

Took a quick screenshot. Also forgot to mention every time I log in, BTtray gives me an error saying "ERROR: Unable to start the Bluetooth stack service."

Most likely unrelated, but I'm clutching at straws here.

 

[richc46]

This is what I think that you have done so far, if not please perform the task
Uninstalled A/V, and installed Security Essentials
Tested HD
Ran and Anti Virus Scan and Malwarebytes
Checked for Over Heating
Tested with clean boot

Disable blue toot, for testing.

 

[Games]

I'm having the exact same problem as this guy. I've tried installing the Frozen throne about a bajillion times, finally got it to install and now WHENEVER I try to launch the game my asus g73j freezes, loops an annoying beating sound and freaks out. I've had this computer for less than half a year.

I leave it on a lot, but I still don't think this laptop should be crapping out so quickly. This laptop also seems to freeze at random like the OP is reporting. If there is no sound it's just a silent freeze.

There's no real pattern or consistency to these freezes with the exception of launching the Frozen Throne. I am not impressed. Are there any new/confirmed solutions to this problem with the g73j???

 

[Games]

Found the solution after researching the problem a little more. The Asus G73j was build with two sets of drivers that conflict with each other: realtek and sound blaster. When both drivers run simultaneously, they conflict and cause these lockups that we've been experiencing.

Simply go to your control panel and uninstall your sound blaster program. This should prevent anymore lockups. It helped me.

 

[NathanG]

Hey there, sorry to resurrect an old forum thread, but I too am suffering from this issue. It's infuriating not being able to find any info on this problem at all, so if anybody has any more ideas, I'd love to hear them. I'm open to anything at this point.

 

[fpb221985]

I just started having the same problem, with the same computer. Although, I

had only owned the computer for a month and the system started to

completely crash, like power off and lock up resulting in my having to take

out the battery, hold the power button in, put the batter back in and start

it up. This happens randomly, but it hasn't happened since I stopped using

the USB on the top left corner, if you're looking down from the top of the

computer.


I bought this system from Best Buy with a manufactures warranty. They told

me that there was nothing wrong with my computer because they couldn't

recreate the problem.


The problem stopped for a month, 5 months into owning it, then happened

again. I ignored it, but then a few days later, while plugging in my USB

cable, I manually crashed my computer. I had accidentally put the USB in

upside down, not forced into the port, or barely into the port, but just

enough to make a connection. Ever since I stopped using this USB for

anything, the computer stop crashing, completely, but Best But can't find

anything wrong with it, even after they shipped it out to have it looked

at.


Now it's freezing, but the millisecond sound glitch happen within the

second month of owning the laptop, and continued happening until I stopped

using the port.


Asus Customer support suggested that it could be a bad mother board, but

Best Buy found nothing wrong with it. I say this again because my question

is, does anyone have any reliable evidence that Best Buy's tech are

incompetent? Or is the purpose of sending your computer in to get fixed is

to just spend money and come home with 7 more problems?


My warranty is up in August, and I don't even know what I'm going to do. I

can't afford a new mother board, but under warranty, if they find a

problem, they'll replace it. How do I even know is best buy is that they're being

honest?

As I was typing this, the computer froze again. I let it set for a while

and noticed the fans started getting louder, the heat sink in the back got

hotter, and the keyboard got unusually warm.

But it's okay, best buy said they're nothing wrong with it <anger>

Does this sound like a bad motherboard?

 

[bdood]

I have had a G73Jw since November 2010. For the first few months it was fine, then it started to lockup randomly.
Eventually it just died and could not get past the Windows boot logo. This was about May 2011.
I was overseas and contacted the Malaysian Asus center. (hard to find).
They took about 6 weeks to turn it around and when I asked what they did they said they replaced the HDD, the CPU and cleaned the cooling.
It has run well for about 4 months but it has a very light workload (not used everyday).
Now I started to use it everyday again and it has just started to lock up.
I noticed the same thing as before when it started locking up - the CPU fan (one the rear left looking from the front) starts running faster and the air coming from the vent seems hotter. Went it died the CPU was running super hot air from the vent.
I think this is a fault with the model but in typical Corporate fashion Asus is not saying anything. So I will have to wait until it dies agian and send it back under warranty, it will work again for a short while but when the warranty is over and it dies it will be another paperweight.
I will never buy another ASUS. Ditto for HP (same sort of experience with a dv9000). So thats 2 top end expensive notebooks in 3 years (HP only had a 12mth warranty and the fix was going to be 800 usd, and it would only happen again in another 3 mths)..
Seems there is nothing else to do.. Sick of this rubbish. paid almost 3000 AUD both times for 12 months of troubled use.

 

[fpb221985]

I figured out recently that the USB on the top left corner of the laptop is causing my problems. I stopped using it and the problems stopped.