reinstallation dvd hangs on starting windows screen

[ThrashZone]

I believe this is your best option,
Amazon.com: Microsoft Windows 7 Home Premium SP1 64bit System Builder OEM | Disc with Frustration-Free Packaging: Software

 

[nancyc]

i hooked up the drive to the adapter again so you can see what disk management shows......

 

[nancyc]

NO, im not buying a new disk etc.....90 bucs for a comp that isnt mine, and im certain my sister will sell, if i was able to at least get a HD for it.....let whoever buys it install whatever on it...i can get a HDD for 20-30 bucs, then sell the whole thing and get my money back

 

[ThrashZone]

Did you add a label to it ?
You also said it was 100gb not 588... gb's done using command prompt ?

What ever use the surface test using mini tool free.

After which if no bad sectors are found and yes it will take for ever to scan that much space

Dell must of sent you a lemon install disk
Contact them and confirm if you can send it back for a refund... and go to Amazon and buy that one I posted #41 reply.

It's either that or the disk burner has crapped out

 

[nancyc]

what you see on the picture is what it is...i changed it to higher i thought i told you that.....i followed that tutoRIAL and looked at the ex pics....it says win 7 i cant designate a drive cause its not in the actual comp.
can i download that surface test to my computer then use it on the HD when its connected to it??

 

[ThrashZone]

Yes just point to that drive it will obviously be detected as windows 7 :/
Run the surface test on it first since that is the portion 7 will be installed on,

But again the issue seems to me either the disk burner has gone sound or the install disk is crap
I would lean to the install disk is crap.
Burners are pretty freaking basic stuff that hardly ever go out as long as you didn't mess with any of the connections to it
Which you should double check to make sure they're secured well and haven't came out a little.

 

[nancyc]

all connections are good i have the case open since i got it its in a secure space and nothing has been changed or touched....dell told me they sent the right disk, its new shouldnt be bad.....if the dvd drive wasnt working right, it wouldnt even let it go that far id think........

 

[ThrashZone]

Take a picture of the disk they sent you provided the activation key is not stamped on the face of it.

 

[nancyc]

no nothing stamped on it at all....came in the sealed envelope from fed ex.. dell said its the correct dvd and of course for a nominal fee, 130 bucs i can get tech support and they can supposedly help me to get past the starting win screen....no thanks

 

[ThrashZone]

So was it free ?
Otherwise jump right to Amazon and buy the other oem/ system builders disk 90.us.

 

[nancyc]

yes, it was free and they shipped it fast too

 

[ThrashZone]

Well as I see it you can either buy a new burner which are pretty cheap about 20.us at Micro Center... and see if that is the issue,
Or buy a new win-7 copy because it obviously is not loading past a certain point which makes no sense :/

 

[nancyc]

or, buy a new hdd...they arent exp...seen them on amazon same thing i got now, for 25 30 bucs...itll come new and empty, then i can figure out what i need to do to it , or what has to be done to it BEFORE i use the DVD on it..........this stupid HD had a lot of high level threats on it and a cpl of virus....i scanned that disk with malwarebytes took a cpl hrs and then i used my virus scan on it......so it was empty before i did this clean all thing......who knows maybe a part of the HD got corrupted from that crap on it

 

[ThrashZone]

Well I would usually say go to a ssd = solid state drive if the budget allows for it after going through all of this mess

You might be able to test the disk on another computer
Remove your hdd
Install the old hdd after the surface test
Then load the disk and see if it goes further through the install
I believe you can cancel the install by shutting down or ejecting the disk before pointing it to a place or drive to install on.

 

[nancyc]

my computer is a lenovo all in one with win 8.1....i wish i had a desktop laying around......actually my other sis has a dell pc too, an older one, if i can i could try it there on hers...........i think i read a post somewhere where somebody had same issue, they put their HD into another pc and used the disk and it worked...but when they got back to their own pc and put the hd back in with the win 7 installed , the computer didnt work, it went right back to how it was acting before.........that would be my luck.....hahahahahaha

 

[nancyc]

*****believe you can cancel the install by shutting down or ejecting the disk before pointing it to a place or drive to install on.**** can you elaborate on this? when or why am i to POINT it to a place or drive to install??? if its 1 HD isnt it supposed to just go there to that active partition??? and if i could take out the hd in my comp and put this one in and then put the dvd in, it would still only be 1 HD even tho its not staying in my pc

 

[ThrashZone]

Well no first you have to agree to the terms of the software this is where you bailout
That would be farther than you've gotten from your descriptions ?
You've never seen and agree to the terms have you ?

 

[derekimo]

Is this still the boot order?



This really shouldn't be this difficult.

What I see is a USB HDD booting second, I assume that is the adapter? If not the ST3 HDD below it needs to move up to second.

Just for clarification, these BIOS pictures are from the Dell you are trying to install on?

All your symptoms are pointing to bad or corrupt media. From the first post it clearly has a problem loading.

We need to get you to try a different installer.

 

[nancyc]

i know the HDD has to be 2nd, the usb Hd has nothing to do with the adapter, its just there in the list...but i do move the REAL HD to 2nd.....this screen is on the dell pc that im trying to fix.....the adapter gets connected to my own pc and then the HDD of the dell.........yea the hdd was whacked when i got it here to fix ...the dvd is new from dell......so whats the suggestions??

and THRASH, no ive never been that far along to agree to anything

 

[ThrashZone]

The suggestion seems to me is to get new installation media,
I posted a Amazon product win-7 home premium 64 bit for 80.us
That's cheaper and more straight forward than contacting Dell again and listening to them

Again if you did the surface test with mini tool what were the results or are you still doing it ?
hdd seems fine it formatted fine
Just confirm no bad sectors are on it and move on to Amazon.