Repeated Bluescreens

[louisfrnch]

Hi,

I was previously on Windows XP on an old custom build system, and all has been running fine very rare bluescreen issues. Likely once a month.

After recently upgrading the custom build to a new motherboard, power supply replacement, and extra internal disks added, and installed Windows 7 Professional x 64, I started experiencing bluescreen. The custom build was taken to shop that did the upgrade, and after few days testing their end really pushing the system hard, no bluescreen was noted. Only thing they noted was the old existing power supply looks not powerful enough for my motherboard. So I upgraded the final hardware component by getting a newer power supply the shop recommended would work best with the later motherboard.

Custom build was given back to me, and unfortunately I keep experiencing bluescreen again. PC is only being left on, with nothing being done on it, other than regular backups that takes place in real time, from an internal disk to an external disk.

I eventually decided to disable the daily backup suspecting that perhaps this could be the issue. But unfortunately I still experience the bluescreen

So here I am to try and get experts advice on why this keeps happening.

Zip file is attached. I look forward for some advice to try and isolate the root cause.

Thank You

 

[Arc]

Hi louisfrnch.

The TP link adapter driver is failing.

fffff880`032b72f8  fffff880`05850010Unable to load image athrx.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for athrx.sys
*** ERROR: Module load completed but symbols could not be loaded for athrx.sys[/COLOR]
 athrx+0x1c010

And it is too old.

fffff880`05834000 fffff880`05adb000   athrx    T (no symbols)           
    Loaded symbol image file: athrx.sys
    Image path: athrx.sys
[COLOR=Red]    Image name: athrx.sys
    Timestamp:        Wed Jul 20 19:03:03 2011[/COLOR] (4E26D90F)
    CheckSum:         002AB26D
    ImageSize:        002A7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Update it from Download - Welcome to TP-LINK, by matching your Device number.

Some issues are with Norton, too.

fffff880`0bcfb6f8  fffff880`04ab0a12Unable to load image BHDrvx64.sys, Win32 error 0n2
[COLOR=Red]*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys[/COLOR]
 BHDrvx64+0xa1a12

This driver means:

\??\c:\program files (x86)\[COLOR=Red]norton 360[/COLOR]\nortondata\21.1.0.18\definitions\bashdefs\20131203.001\[COLOR=Red]bhdrvx64.sys[/COLOR]

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Also, for a safety reason, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

If it start showing errors/red lines, stop testing. A single error is enough to determine that something is going bad there.

Let us know the results.
________________________________________________________________________________________

BugCheck 18, {fffffa80190ddde0, fffffa801cec0060, 1, 2000000000000}

Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+48d8a )

Followup: MachineOwner
-------------------------------------------------------------------------------------
BugCheck 1E, {0, 0, 0, 0}

Probably caused by : NETIO.SYS ( NETIO!RtlGetNextExpiredTimerWheelEntry+5e )

Followup: MachineOwner
--------------------------------------------------------------------------------------
BugCheck 4E, {99, 580266, 2, 56054d}

Probably caused by : memory_corruption ( nt!MiBadShareCount+4c )

Followup: MachineOwner
---------

 

[louisfrnch]

Update it from Download - Welcome to TP-LINK, by matching your Device number.

Mine is TL-WN781ND V2. Have downloaded and installed latest and the file athrx.sys latest is dated 29-Jul-2011 now.

Some issues are with Norton, too.

I've discussed with Norton and they've advised I re-install the software using their Norton Remove and Reinstall Tool. I've done this at this stage.

Also, for a safety reason, test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

With this I've created a usb bootable using the installation file but I can't get usb to boot and run memtest tool. 4 x files was installed on usb stick.

 

[louisfrnch]

Sad to say despite the changes that was done, two more bluescreens have occurred. Should files be sent again to see the cause now ?

 

[Arc]

Sad to say despite the changes that was done, two more bluescreens have occurred. Should files be sent again to see the cause now ?

Yes.

 

[louisfrnch]

New zip file attached. 3 x bluescreens occurred actually. With the TP link adapter, it's straight out of the box from shop when pc was upgraded last month. Norton am a bit surprised as I run it on other PCs with no issues. Anyway be curious to know what the 3 x recent ones are about. Thanks for your help on this matter

 

[Arc]

If you fail to get any update to the TP link device, replace it with another adapter.

fffff800`04c44788  fffff880`04febac3Unable to load image athrx.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athrx.sys
[COLOR=Red]*** ERROR: Module load completed but symbols could not be loaded for athrx.sys[/COLOR]
 athrx+0x1d7ac3

Because it is still failing and contributing to the BSOD.

Update the Intel USB3 Driver.

fffff800`04c440a8  fffff880`04d17f60Unable to load image iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
[COLOR=Red]*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys[/COLOR]
 iusb3xhc+0x79f60

Get it from https://downloadcenter.intel.com/De...29&keyword=xhci&DownloadType=Drivers&lang=eng

Install the NVIDIA DRIVERS 314.22WHQL only.

• Uninstall All nvidia items in Control Panel > Programs and features
  • 3D Vision Control Driver
  • 3D Vision Driver
  • Graphics Driver
  • HD Audio Driver
  • PhysX
  • nvidia Update
  (Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
• Now follow Drivers - Clean Left over Files after Uninstalling
• Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
  
  

Because, all other versions after it are unstable, and it is the same for you, too.

But, if I see one more BSOD zip pointing Norton as failing, I will unsubscribe from your thread. If you dont take the suggestions, you are at your own.

fffff880`0a78dd18  fffff880`042cc110Unable to load image SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
[COLOR=Red]*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS[/COLOR]
 SYMEVENT64x86+0x26110
---------------------------------------------------------------------------------------------
fffff880`0a78d958  fffff880`0476bd43Unable to load image BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
[COLOR=Red]*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys[/COLOR]
 BHDrvx64+0x10ed43

 

[louisfrnch]

If you fail to get any update to the TP link device, replace it with another adapter.

Because it is still failing and contributing to the BSOD.

I've uninstalled TP link entirely and will take it back to computer shop for a refund soon. Not sure if they give other models. Else will shop for another one elsewhere. Any recommended ones for this? In meantime am using the on board NIC using cable to wireless router

Update the Intel USB3 Driver.

Get it from https://downloadcenter.intel.com/Det...ivers&lang=eng

I followed the site and downloaded the file. However when I run the Setup.exe file, I get this message

"Error: This computer does not meet the minimum requirements for installing the software"

I did give correct motherboard details.

The Intel USB 3.0 eXtensible Host Controller Driver from Program and Features is dated installed on 19/11/2013.

Uninstall All nvidia items in Control Panel > Programs and features

• 3D Vision Control Driver
• 3D Vision Driver
• Graphics Driver
• HD Audio Driver
• PhysX
• nvidia Update

(Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).

Uninstalled what was listed above. While Graphics Driver was being uninstalled, I lost display to a blackscreen for a while, and could not do see anything on computer. Waited for 10 mins and decided to force shutdown computer from power switch and powered back on. I resume from log in. Graphics Driver was uninstalled. I tried uninstalling PhysX and got a message

"NVIDIA Uninstaller cannot continue. Found New Hardware is open. Close the wizard to continue installation or wait until it is finished."

Windows was downloading the Video Controller (VGA Compactible). I clicked on Skip obtaining driver software from Windows Update but it still continuing installing a driver software without downloading. It asked for a restart, which I did. This re-installed

NVIDIA 3D Vision Driver 331.58
NVIDIA Ge Force Experience 1.6.1.2
NVIDIA Graphics Driver 331.58
NVIDIA PhysX System Software 9.13.0725

Am not using chipset drivers. It's a GE Force card I had that I kept after upgrading motherboard.

Now follow Drivers - Clean Left over Files after Uninstalling

http://www.sevenforums.com/tutorial...over-files-after-uninstalling.html#post726559

I've downloaded "Display Driver Uninstaller Download version 9.9.2"


I restarted and went in Safe Mode with Networking and uninstalled

NVIDIA 3D Vision Driver 331.58
NVIDIA Ge Force Experience 1.6.1.2Then ran the Display Driver Uninstallerand used the Clean and Restart option with options
Remove PhysX
Save log files in startup path

PC was restarted and now from normal mode,

Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:

Did this one next. I had no HD Driver option. After installation and restart, I confirm

NVIDIA Graphics Driver 314.22
NVIDIA PhysX
NVIDIA PhysX System Software 9.12.1031

are only components showing from Programs and Features.

But, if I see one more BSOD zip pointing Norton as failing, I will unsubscribe from your thread. If you dont take the suggestions, you are at your own.

No need to harass newbies. A simple please will do Norton 360 was uninstalled completely this time as it's re-current causing crashes on this PC.

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

This was installed and I used MBAM Pro instead over free one.

Need to see why I can't use memset86+ going. Any advice there ?

I can't update USB 3.0 either.

Will see what happens next while I leave computer on with no work being done on this PC.

 

[louisfrnch]

Need to see why I can't use memset86+ going. Any advice there ?

Will test the usb stick on another computer to see if it boots. 4 x files was installed on stick

1. Copying;
2. mt86plus;
3. Readme.txt, and;
4. syslinux.cfg

 

[Arc]

I will not say "please" to you, coz what I am saying to you is for you; I will not be benefited anyhow if you do it. And, if you dont take the suggestions, that is the harassment to me; not to you.

I found the existence of norton in your latest crash dump. If it is uninstalled properly, it should not be there anyhow.

For MBAM, it would be good if you stayed with the free version. There is reason that I suggested for the free one only.

I see that the USB3 driver I suggested earlier is not appropriate for your 8 series chip. Better you go to GIGABYTE - Motherboard - Socket 1150 - GA-Z87-HD3 (rev. 1.x), and get the Intel USB 3.0 Driver from there.

Also try to update to the F6 BIOS. There must be some good reason that the F4 version (your one) is removed from the listing, despite of it not being old. Use @BIOS to update the BIOS; it is available under utilities. (Dont get any other utilities, BTW.)

Memtest86+ is not working? Not an usual situation. What happens if you boot from the bootable CD or USB?

Finally, lack of driver is a very common for TP Link devices. TP Link sells the adapters, but the drivers are actually developed by Atheros. So sometimes those are not properly updated. It is always better to choose a brand who develop their drivers themselves, like Qualicomm Atheros.

 

[louisfrnch]

I will not say "please" to you, coz what I am saying to you is for you; I will not be benefited anyhow if you do it. And, if you dont take the suggestions, that is the harassment to me; not to you.

You point has been taken Only new here and am no experts on analyzing dumps files, and all the help and advice/recommendations I get is appreciated

I found the existence of norton in your latest crash dump. If it is uninstalled properly, it should not be there anyhow.

It's fully uninstalled now as far as I can see. The latest crash dump I gave, Norton 360 was just un-installed and re-installed. But it's fully uninstalled from this computer giving constant bluescreens as I said above.

For MBAM, it would be good if you stayed with the free version. There is reason that I suggested for the free one only.

I will downgrade then. The reason please ?

I see that the USB3 driver I suggested earlier is not appropriate for your 8 series chip. Better you go to GIGABYTE - Motherboard - Socket 1150 - GA-Z87-HD3 (rev. 1.x), and get the Intel USB 3.0 Driver from there.

Donwloaded and installed latest one.

Also try to update to the F6 BIOS. There must be some good reason that the F4 version (your one) is removed from the listing, despite of it not being old. Use @BIOS to update the BIOS; it is available under utilities. (Dont get any other utilities, BTW.)

The Bios update from above link gave this message when using the Efiflash.exe within Windows .

"The version of this file is not compatible with the version of windows you're running. Check your computer's system information to see whether you need an x86 (32-bit) or x64 (64-bit) version of the program, and then contact the software publisher"

Memtest86+ is not working? Not an usual situation. What happens if you boot from the bootable CD or USB?

The computer just boots in Windows 7 from hdd over booting off the usb stick when I select usb one to boot. Will test the stick from another pc soon and see what it does.

Finally, lack of driver is a very common for TP Link devices. TP Link sells the adapters, but the drivers are actually developed by Atheros. So sometimes those are not properly updated. It is always better to choose a brand who develop their drivers themselves, like Qualicomm Atheros.

Will check Qualicomm Atheros from shops. I prefer Wi-Fi over wired.

I stopped running my daily real time backup software from internal hdd to external disk via usb, as was not sure if this was also giving problems. Will look at resuming this and see how it goes.

Up to now no bluescreen as yet since later changes recommended done. Will see how it goes and update thread.

 

[Arc]

Your motherboard:

BaseBoardManufacturer = Gigabyte Technology Co., Ltd.
BaseBoardProduct = [COLOR=Red]Z87-HD3[/COLOR]

So logically there is no reason that the F6 BIOS will not work with it. GIGABYTE - Motherboard - Socket 1150 - GA-Z87-HD3 (rev. 1.x)
Try running @BIOS for once? Does it detect any new BIOS version available?

I prefer MBAM Free, coz MBAM is world's best virus scanner. The free version provides the scanner only. The paid version, on the other hand, provides a real time protection, too; and MBAM is not any competitor here with the other alternatives. So we need some other real time protection program. Multiple real time programs are not good, as they conflict with each other. (It is usually said that MBAM can work with any other antivirus; but the risk of conflict is still remains there).

About Memtest86+, probably you failed to burn it as a bootable USB. Can you try it burning a blank CD?

Good to know that the system is stable now. Let us know how everything goes.

======================================================================
** After the removal of Norton, give it a time. See how the computer runs. If the problem bounces back, plan for Memtest and BIOS update etc those are still pending.

 

[louisfrnch]

First off happy new year

Try running @BIOS for once? Does it detect any new BIOS version available?

Please clarify. Is this within Windows ?

(It is usually said that MBAM can work with any other antivirus; but the risk of conflict is still remains there).

I see. Well will downgrade to free if system shows conflicts.

About Memtest86+, probably you failed to burn it as a bootable USB. Can you try it burning a blank CD?

USB is definetely nootable and run memtest86+. This pc does not see the usb as a device to boot from for some reason, while other pcs I've tried boots straight off it and start running memtest86+ . It does see DVD and even my other external usb, so I will burn the cd way and do it this way.

Good to know that the system is stable now. Let us know how everything goes.

Well only for few days sad to say. New year gave a bluescreen Logs are attached. There should be no Norton or TP Link in there for latest dumps.

** After the removal of Norton, give it a time. See how the computer runs. If the problem bounces back, plan for Memtest and BIOS update etc those are still pending

.

Will run off cd for Memtest. BIOS I need clarification above as I don't see any @BIOS.

 

[Arc]

View attachment 299700

Happy new year to you, too

 

[louisfrnch]

I've downloaded @BIOS and had to install App Center first to run @BIOS install. @Bios detected an update. @Bios flashed update within Windows and asked for restart but now computer will not boot in Windows anymore. It gives bluescreen while Windows is trying to start. Startup Repair can't repair it either. At this stage looks like I'll have to install Windows 7 Pro fully again and see if I can boot in computer.

 

[Arc]

Did it ask to change the storage controller, and did you respond to it?

If so, boot into the BIOS and and try the other storage controller modes.

@BIOS updates the BIOS most hassles free.

 

[louisfrnch]

Did it ask to change the storage controller, and did you respond to it?

If so, boot into the BIOS and and try the other storage controller modes.

@BIOS updates the BIOS most hassles free.

It did not ask for any change even while restarting. Even installation of a fresh Windows 7 can't complete with error

"Windows could not finish configuring the system. To attempt to resume configuration, restart the computer"

Got same message after two clean installation attempts.

Computer has not really been used since I upgraded motherboard 2 months ago. So a fresh install is not a hassle at this stage.

I will check controller modes within BIOS and see if I can get a fresh installation going

 

[louisfrnch]

I assume by storage controller you are referring to SATA Mode Selection. It's currently set to AHCI. Other options are IDE and RAID.

 

[louisfrnch]

The error am getting from what I've researched on Internet is related to a registry key that might be failing for following reasons

a) Larger than 8kb
b) Set with incorrect permissions
c) Corrupt in some way


Apparently there is a log one can look at that will tell exactly what registry key is erroring out.



These are the steps:


From the error message, do the following:
1.) Push Shift+F10 to get to a command prompt
2.) Navigate to C:\windows\Panther
3.) Find the Setup.etl file and find a way to copy this file off of the system
4.) Copy the setup.etl file from the corrupted system to another computer that has Windows 7. Put it on the root of C:\ for easiest access.
5.) Open a Command Prompt on the Windows 7 computer.
6.) Navigate to the root of C:\ (or wherever you saved the file)
7.) Type "tracerpt setup.etl -o logfile.csv"
8.) Close the command prompt and open up logfile.csv in your text editor of choice.
9.) Look through the log file (towards the end probably) for messages that say "Failed to process reg key or one of it's decendants"

This sure is keeping me busy. I might take computer back to the computer shop that did the motherboard upgrade, and get them to get Windows 7 Pro going again . Plus will ask them to refund the TP Link Wi-Fi card they recommended to me. Once fixed will re-install the needed stuff from thread again. BIOS version from System Information after boot shows F6.

They actually installed Windows SevenForums Diagnostic tool for me when analyzing the bluescreen I complained to them about. But they could not get one after few days testing in shop.

 

[louisfrnch]

Think the way shop copied the Windows 7 OS for me when system was upgraded to newer hardware was not done properly. I had no issues with bluescreen when I was on my older Intel 4-series Gigabyte motherboard, with same graphics card, and the Windows 7 64 bit OS was on an IDE drive, that I installed myself with no issues. As the later Gigabyte motherboard does not do IDE, from what I was told by shop, I discussed with them to then image the OS on IDE and load it on a newer drive, and install the necessary. After is when I get so many issues.

Shop does not open as yet for new year, and I lost my patience with the re-install fresh from a CD, as this should work straight away. I have upgraded to Windows 8 Pro 64 bit, since few days ago on the same disk that Windows 7 install keeps giving problems. This went fine with no issues.

Have taken your advice and installed free MBAM, but Windows one you quoted was not installed as OS said said Windows 8 has a better one that comes with the CD. With GE Force graphics the 3D stuff was installed on version 314 and up to now no issues. My backups are also running fine with no issues for few days now. TP link I have not installed as yet.

I have a 3rd computer on much older hardware. I will use my old Gigabyte Intel 4-series motherboard and have it installed on that 3rd computer, and will run Windows 7 64 bit on that. The IDE disk with the original Windows 7 64 bit OS will be used on that one. Will see if I will transfer the TP link on that 3rd computer.

Think best to close this thread now. I see there is also a Windows 8 forum, which can come in handy if I get issues moving forward, and will use raise a new thread for Windows 7, if the 3rd computer gives problems after motherboard is replaced.

Thank you for your help on this matter