Solved Repeated BSOD error 0x0000001e, even after factory reset

[sharona]

First post, and I hope I'm doing everything correctly! You guys have come up a lot in my myriad Google searches and you are awesome. I am here because I'm kind of at the end of my rope. I've attached the required SF zipped folder, if you just want to skip to that. Otherwise, please enjoy this very detailed account of the troubles.

Specs: Dell Vostro 3550, running Win7, Professional, SP1, 64-bit

Main stop error is 0x0000001e. (I was getting 0x0000000A for a while, but that's stopped)

The issue is with a laptop belonging to a family friend. She uses it for work. A week ago, she asked me to look over it because of constant errors, which turned out to be blue screens. I did some system restores to earlier points, which seemed to help. After working fine for the rest of the day and the next, i sent it back. She called me to tell me it was messing up again. Blue screens were back.

I started working on it again Saturday. Here's a list of common suggestions I tried. Most multiple times. None seemed to help or even suggest what the exact problem might be (such as Driver Verifier):

• Turned on driver verifier
• Installed & Ran Microsoft Security Essentials (Note: She did not have a virus program already installed)
• Ran tools chkdsk, Repair, and Memory Diagnostic Tool
• Did Google searches with the help of Blue Screen View
• Set computer back to Factory Image via Dell Backup & Recovery
• Updated drivers AND BIOS via Dell's website

I know this particular error usually points to a driver issue, but I can't seem to pinpoint. I will say that I tried to update the ATI-related driver from Dell's website for this machine, but the BSOD interrupted it. I tried updating it in Safe Mode, but it won't run in Safe Mode. Also, the BSOD seems to coincide most following Windows Updates. Even after turning them off, though, there were still errors. Just much less of a pattern to them.

In sum, my eyes are really starting to cross from non-stop searching and trial and error. I'm so afraid that if I do I clean install of Windows 7 (was able to find a link, here I think, to legit .ISOs), the BSOD will just come back because later because of some issue related to Windows Update or hardware after all.

Thank you in advance! And I hope I did everything by the letter. Please let me know if you need more information. And apologies if that was just too much info!

 

[Northernsoul55]

Hi,

From your crash logs:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 1E, {ffffffffc0000005, fffffa80063ffbb0, 0, fffa8000}
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4977d )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
KMODE_EXCEPTION_NOT_HANDLED (1e)

Faulting Driver: iaStor.sys
Refers to: Intel Storage drivers

:ar: https://downloadcenter.intel.com/Default.aspx

Driver: RtsUStor.sys
Refers to: Realtek USB Card Reader

:ar: http://www.realtek.com.tw/downloads/downloadsView.aspx?Langid=1&PNid=15&PFid=25&Level=4&Conn=3&DownTypeID=3&GetDown=false

You have MSE installed and Micro trend Client/Server Security Agent.

Please remove Micro trend Client/Server Security Agent:

:ar: http://esupport.trendmicro.com/solution/en-us/1057237.aspx

Please run the following tests and post back results:


SFC to check the integrity of all Windows 7 system files:

• Click on Start > Type in search cmd
  Right-click cmd after results are displayed and Run as Administrator
  Type SFC /scannow at the prompt
  (Note: There is a space between SFC and /scannow)

:ar: SFC Tutorial

   Note

Select option two. If any problems are found, run the scan 3 times and immediately
reboot the computer after each scan.

Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Tip

Run these tests overnight

Also run the Dell Diagnostic test:

:ar: http://www.dell.com/support/Diagnostics/us/en/19/

cheers

Dave

 

[sharona]

Hello, Dave! Thank you so much for your quick response! Here's a rundown of my outcomes:

Drivers:
I wasn't sure if the drivers' faulting meant I needed to update them to fix the issue. I went to the sites you did a great job of linking to. Haven't been able to update those drivers. When I finally got the INTEL driver check to work for me (it took me a few tries) none of the drivers it indicated related to IaStor.sys. I tried doing a search for just IaStor.sys, but I didn't know which package it listed to get. (I tried DLing one, thinking it would autoinstall, but it just gave me a bunch of files. And the Setup binary wouldn't work. And none of the files were IaStor.sys, just variants of that file name. /end ramble)

I had the same issue over at Realtek, which one to pick. I tried the reader program, again multiple times, but each time it told me no Realtek devices were found.

So, I wasn't able to update or change those drivers that way. How would I find out which downloads I need, and is that something I need to worry about? I ask only about that because it was the first things I tried to take care.

TrendMicro
Uninstalled this successfully. Again, thanks for the link to the uninstaller! I couldn't uninstall in Control Panel in Safe Mode, but could use the program!

SFC:
Ran. No errors. (I had run this a few times before, but forgot to mention it. Sorry about that.)

Memtest
Ran memtest per the tutorial. I actually started running it early in the evening and went to bed. So, at the end of it, it had done 13 passes. No errors found at all. I opened up the access panel to check the sticks, per the instructions, but saw only one. Do I still need to run a stick-specific test if there's only one?

Dell Diagnostics:
I was able to load Windows in full mode long enough to run this, as it wasn't work at Safe Mode with Networking after several attempts. (I did, however, have to restart one time because I got a blue screen, this time with the error ending in A, like I mentioned used to happen.) Ran the full test, everything passed. Also ran the symptom test for Windows Error. Again, everything passed.

What should I do next?

And thank you so very much in advance!

 

[Northernsoul55]

Hi,

Thanks for the feedback
Sorry, my fault, the iastor drivers are a pain at the moment,
I would suggest this method:

Uninstall Intel Rapid Storage in Control Panel>Programs and Features.
Then, uninstall it in Device Manager.

1. Click Start and type in search box> manage
2. Click Computer management
3. Select Device Manager in the left pane, It will list all the existing devices.
4. Expand>IDE ATA/ATAPI controllers by clicking on the triangle in front of it.
5. Select one intel device under it, right click> uninstall.
Continue the process for all intel items under IDE ATA/ATAPI controllers
Restart the computer. At restart, windows will auto configure the appropriate system driver.

Yes having looked again, there is no Realtek Program on your system at present,
these must be leftover drivers from a previous install.

Driver: RtsUStor.sys
Refers to: Realtek USB Card Reader

How to clean left over drivers

Sometimes drivers remain even after a program has uninstalled.
Please refer to this tutorial for removal of drivers of the particular program:
:ar: How to Clean Left Over Driver Files with Driver Sweeper

Click on the Start button
► Control Panel
► Programs
► Uninstall a program
► Uninstall everything related to the software. (if it is present)

In order to delete remnants of its drivers/older drivers use:
:ar: Driver Fusion/Sweeper

Please can you post up your latest crash dump file and i will take a look.

Thanks

Dave

 

[sharona]

Dave,

I've followed the steps, still getting blue screens. So, I went ahead and did a full SF run and zipped the results to this post. Hopefully that helps, or at least shows if I messed something up.

Thanks again,
Sharona

 

[Northernsoul55]

Hi,

Looks like when driver sweeper ran it deleted the problem driver but also a needed one!
Driver: Realtek PCIe GBE Family Controller Driver

Goto the download page :ar: Realtek driver download

Download and install the driver marked in red.



The logs again show iastor.sys as a culprit and is still present on your computer.
Try uninstall again.

Also please navigate to Device Manager:

Start>Computer>system properties
Click Device Manager in the left pane
Check and expand all to see if any show a Yellow triangle?

If so, right click> Update driver software.

Also this device has issues, again look in device manager and see if you can update.

[B]Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000[/B] 
This device is not present, is not working properly, or does not have 
all its drivers installed.

Please download Malwarebytes:

Download

   Note

Do not start the free trial of Malware Bytes, deselect that option when prompted.

Run a full scan once downloaded, installed and updated.

Ensure you have all the latest windows updates installed?


cheers

Dave

 

[sharona]

So, I checked Device Manager, and the only one with the yellow triangle was that same Realtek driver you told me I need to fix. So, I took care of that, and then all drivers were fine.

I couldn't pinpoint how else to get iastor.sys off. I ended up moving it so I didn't fully delete it. I'm linking to a screencap of my Device Manager under the list I had earlier removed drivers from to fix the IaStor issue to show which drivers were installed instead: Image - TinyPic - Free Image Hosting, Photo Sharing & Video Hosting

Ran MalwareBytes, nothing found.

Went in to Windows regular mode. A few rounds of installing updates went fine. But, at one point I started getting constant errors again. I checked Device Manager, there was a device not working related to tunnel.sys, a network adapter. I uninstalled it so Windows could find the appropriate driver.

I wasn't able to figure out that error you included, and what it links to. I did a quick google search or two and kept coming up with things related to a Kapersky issue? Not sure if that's correct. Some results were from years ago.

I'm attaching another full scan with the current dump files.

I really do appreciate your taking the time to do this.

 

[Northernsoul55]

Hi,

Your latest crash dump shows:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck A, {0, 2, 0, fffff80002edc525}
Probably caused by : ntkrnlmp.exe ( nt!KeSetEvent+1e3 )
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
IRQL_NOT_LESS_OR_EQUAL (a)

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

These isses will need addressing:

[B]Security Processor Loader Driver ROOT\LEGACY_SPLDR\0000 [/B]
[B]This device is not present, is not working properly, or does not have [/B]
[B]all its drivers installed.[/B]

[B]Microsoft ISATAP Adapter #9  ROOT\*ISATAP\0006 This device is not [/B]
[B]working properly as windows cannot load the drivers[/B]

The Microsoft ISATAP adapter driver = tunnel.sys, the same driver listed under
"Teredo Tunneling Pseudo-Interface". It's related to iPv6.
That is the one you uninstalled relating to tunnel.sys and it will need its driver reinstalled.
You should see it in Device Manager:

1. Click Start and type in search box> manage
2. Click Computer management
3. Select Device Manager in the left pane, It will list all the existing devices.
4. Click the "View" tab and then "Show hidden devices" and Expand "Networking"
Right click and update the driver software
(you may be able to see the Security Processor Loader Driver now under hidden devices?)

Are you able to install the drivers for these two devices now?

For windows updating issues, lets try resetting Windows updates, choose option 3.

:ar: Windows Update Reset

Also please follow these instructions to upload your cbs.logs:

Open the Start Menu>Type in search cmd
Right click cmd at top and Run as Administrator.
In the elevated command prompt, copy and paste the command below, and press Enter.
(this will create a log on your desktop)

[B]copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt[/B]

Close the command prompt and upload the cbs.log file from your desktop

Cheers
Dave

 

[sharona]

Dave,

I've uploaded the CBS file per your instruction.

I was having issues getting the drivers to reinstall. After a few Google searches, I saw that some had fixed the tunnel.sys with Microsoft's Fix It program. I used this. While it seemed like it wasn't able to reinstall the adapter driver at the time nor fix the issue with Security Process Loader(indeed visible in hidden devices, thank you for that!), it did indicate that driver downloads from Windows Update had been turned off. I turned it back on. After that, I restarted windows normally. Those problem drivers no longer had yellow triangles. One driver did, but it was a graphics driver. I was able to rollback the driver, update it, then restart it without errors.

Also, before finishing up with that, I ran the Windows Update Reset program.

No latest errors for me to upload dmp files for. I'll be doing my usual wait and see with letting Windows sit idly, doing a few processes, and restarting a few times to see if errors show up.

Thanks again for taking a look! Will let you know if I get any new BSODs!

 

[Northernsoul55]

Thanks for the feedback.

Good work on updating the drivers.
If you do experience another crash please post up the new dump files.

I will ask another member to look at the cbs logs in the meantime.

Cheers

Dave

 

[tom982]

Hello sharona, welcome to SevenForums!

Your CBS log is full of these errors:

2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_3_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-8_neutral_LDR
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_3_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-8_neutral_LDR, PinDeployment: amd64_37224d96bac02a81db2c1bbc5a4dc5c5_31bf3856ad364e35_6.1.7601.21955_none_037c66e7a1aaa1be
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_3_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-9_neutral_LDR
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_3_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-9_neutral_LDR, PinDeployment: amd64_37224d96bac02a81db2c1bbc5a4dc5c5_31bf3856ad364e35_6.1.7601.21955_none_037c66e7a1aaa1be
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_3_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-10_neutral_GDR
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_3_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-10_neutral_GDR, PinDeployment: amd64_0f6a5890f2462677e89a731272fc9df6_31bf3856ad364e35_6.1.7601.17803_none_b52104fc57258dc5
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-11_neutral_LDR
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-11_neutral_LDR, PinDeployment: amd64_828c828ba1301920cfec67715d332824_31bf3856ad364e35_6.1.7601.21955_none_07de7c85b25bc951
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-12_neutral_LDR
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-12_neutral_LDR, PinDeployment: amd64_828c828ba1301920cfec67715d332824_31bf3856ad364e35_6.1.7601.21955_none_07de7c85b25bc951
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-13_neutral_GDR
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-13_neutral_GDR, PinDeployment: amd64_df3631507aa1e1c47ce09b0b9b60f0da_31bf3856ad364e35_6.1.7601.17803_none_7e13fcd971672a60
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-14_neutral_LDR
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-14_neutral_LDR, PinDeployment: amd64_a34c2c419323e45ae11d1d0fe135dc29_31bf3856ad364e35_6.1.7601.21955_none_c279556db85528dd
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-15_neutral_LDR
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-15_neutral_LDR, PinDeployment: amd64_a34c2c419323e45ae11d1d0fe135dc29_31bf3856ad364e35_6.1.7601.21955_none_c279556db85528dd
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-16_neutral_GDR
2013-05-10 20:59:27, Info                  CBS    Exec: Staging Package: Package_4_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3, Update: 2676562-16_neutral_GDR, PinDeployment: amd64_ae134c06004c902885aa054886bde6a4_31bf3856ad364e35_6.1.7601.17803_none_84cc34d7fde1cf86
2013-05-10 20:59:27, Info                  CBS    Exec: This is a PSF Package.  Job has been saved and we are returning to client.
2013-05-10 20:59:27, Info                  CSI    00000014@2013/5/11:01:59:27.833 CSI Transaction @0x2baad0 destroyed
2013-05-10 20:59:27, Info                  CBS    Exec: DPX job state saved for one or more packages, aborting the staging and install of execution.
2013-05-10 20:59:27, Info                  CBS    Perf: Stage chain complete.
2013-05-10 20:59:27, Info                  CBS    Failed to stage execution chain. [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]
2013-05-10 20:59:27, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]
2013-05-10 20:59:27, Info                  CBS    WER: Failure is not worth reporting [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]
2013-05-10 20:59:28, Info                  CBS    Reboot mark refs: 0
2013-05-10 20:59:28, Info                  CBS    Enabling LKG boot option
2013-05-10 20:59:28, Info                  CBS    Restored system sleep block state: 0x80000000
2013-05-10 20:59:28, Info                  CBS    Exec: Processing complete.  Session: 30297579_713265650, Package: Package_for_KB2676562~31bf3856ad364e35~amd64~~6.1.1.3 [HRESULT = 0x800f0816 - CBS_E_DPX_JOB_STATE_SAVED]

Which, by themselves, aren't very informative but they do cover issues which may be reported in other logs. Would you mind uploading all of the following logs please:

C:\Windows\winsxs\poqexec.log
C:\Windows\Inf\setupapi.app.txt
C:\Windows\Inf\setupapi.dev.txt
C:\Windows\Logs\DPX\setupact.txt
C:\Windows\Logs\DPX\setuperr.txt

Tom

 

[sharona]

Hi, Tom! Thanks so much for joining Dave to help me out! I'm attaching a zip of those requested logs. Hope this helps.

 

[tom982]

Hi Sharona,

Thanks for the logs! Though they also have a few errors in them, I don't think they're of concern and they appear to be perfectly normal.

Can you run this FixIt in aggressive mode please: http://go.microsoft.com/?linkid=9767096&entrypointid=MATSKB

This will reset your Windows Update components, among a few other things.

After doing this, I would like you to download and install the System Update Readiness Tool (SURT): Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [February 2013] from Official Microsoft Download Centre

Keep it in a convenient location as it's a fairly large file and we may well need it again. When it finishes installing, post the log please:

C:\Windows\Logs\CBS\CheckSUR.persist.log

Tom

 

[sharona]

Tom, I've uploaded the requested log after performing the steps you gave me.

I will say, that, unrelated to log posting, I did get another BSOD (1e) in the interim. It looks like it was the Security Process Loader again. Saw it had a yellow triangle, again. Uninstalled, restarted the computer. Didn't see it in Device Manager, so I did a Scan for Hardware changes. It popped back up, no triangle. So far, no errors, but I can post the new dmp file, if you guys want to take a look. (I didn't want to upload something unnecessary.)

 

[Northernsoul55]

Yes Sharona, please post up the new log

thanks

Dave

 

[sharona]

Gladly, Dave! Here you go!

 

[koolkat77]

Was windows reinstalled on this laptop? Status of warranty?

nusb3xhc.sys Fri Dec 10 10:50:35 2010 (4D01B19B)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
http://www.carrona.org/drivers/driver.php?id=nusb3xhc.sys

nusb3hub.sys Fri Dec 10 10:50:35 2010 (4D01B19B)
NEC Electronics USB 3.0 Host Controller Driver (previous BSOD issues with 2010 and earlier versions)
http://www.carrona.org/drivers/driver.php?id=nusb3hub.sys

Have you checked for overheating issues?

Heat:
-Only use the laptop on a hard surface with nothing blocking any of the vents.
-Use a laptop cooling pad if possible
-Blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
-Ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

Temperature

For monitoring heat of the system, use Speccy or HWMonitor:
Speccy System Information
HWMonitor

Hard Drive/Storage

Make sure the hard drive isn't running out of space. Post a screen shot using Crystal Disk Info: CrystalDiskInfo Standard Edition

How to Upload and Post a Screenshot and File in Seven Forums

Make a hard drive test from the hard drive manufacturers website: Hard Drive Diagnostic Procedure

Memtest86+

Run Memtest86+ for at least 8-10 passes. It may take up to 20 passes to find problems. Make sure to run it once after the system has been on for a few hours and is warm, and then also run it again when the system has been off for a few hours and is cold. How to Test and Diagnose RAM Issues with Memtest86+

   Note

Pay close attention to part 3 of the tutorial in order to rule the faulty RAM stick out.

   Tip

Do this test overnight.

Please run these tests and report back the results

1. SFC /scannow to check windows for corruption - SFC /SCANNOW Command - System File Checker
2. Disk check for errors on the hard drive - How to Run Disk Check in Windows 7
3. Troubleshoot applications by a clean boot - Troubleshoot Application Conflicts by Performing a Clean Startup
4. Memtest86+ paying close attention to part 3 - RAM - Test with Memtest86+
5. Hard drive test from HDD mfg website - Hard Drive Diagnostic Procedure

BSOD BUGCHECK SUMMARY

[FONT="Lucida Console"]Debug session time: Sat May 11 18:54:13.510 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\051113-41402-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
System Uptime: 0 days 0:21:31.930
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+48d2d )
BugCheck 1E, {ffffffffc0000005, fffffa8004b4fbb0, 0, 7efa8000}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Bugcheck code 0000001E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffffa8004b4fbb0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000007efa8000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+48d2d
MaxSpeed:     2400
CurrentSpeed: 2394
BiosVersion = A11
BiosReleaseDate = 08/03/2012
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 3550
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri May 10 07:41:56.455 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\050913-40825-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
System Uptime: 0 days 0:06:01.501
Probably caused by : ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )
BugCheck 1E, {ffffffffc0000005, fffff80002eb632f, 0, 7efa0000}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Bugcheck code 0000001E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002eb632f, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000007efa0000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!RtlImageNtHeaderEx+3f
MaxSpeed:     2400
CurrentSpeed: 2394
BiosVersion = A11
BiosReleaseDate = 08/03/2012
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 3550
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri May 10 07:29:47.735 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\050913-45848-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
System Uptime: 0 days 0:04:04.156
Probably caused by : ntkrnlmp.exe ( nt!KeSetEvent+1e3 )
BugCheck A, {0, 2, 0, fffff80002edc525}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Bugcheck code 0000000A
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002edc525, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KeSetEvent+1e3
MaxSpeed:     2400
CurrentSpeed: 2394
BiosVersion = A11
BiosReleaseDate = 08/03/2012
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 3550
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri May 10 07:25:22.226 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\050913-38797-01.dmp]
Built by: 7601.17727.amd64fre.win7sp1_gdr.111118-2330
System Uptime: 0 days 0:03:05.647
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )
BugCheck A, {2000000dc, 2, 1, fffff80002ec5045}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Bugcheck code 0000000A
Arguments: 
Arg1: 00000002000000dc, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002ec5045, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KeStackAttachProcess+115
MaxSpeed:     2400
CurrentSpeed: 2394
BiosVersion = A11
BiosReleaseDate = 08/03/2012
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 3550
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri May 10 02:01:43.729 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\050913-29109-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 0 days 0:02:22.150
Probably caused by : ntkrnlmp.exe ( nt!KeStackAttachProcess+115 )
BugCheck A, {dc, 2, 1, fffff80002ecbab5}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Bugcheck code 0000000A
Arguments: 
Arg1: 00000000000000dc, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002ecbab5, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KeStackAttachProcess+115
MaxSpeed:     2400
CurrentSpeed: 2394
BiosVersion = A11
BiosReleaseDate = 08/03/2012
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 3550
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri May 10 01:59:03.393 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\050913-30903-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 0 days 0:01:57.814
Probably caused by : ntkrnlmp.exe ( nt!RtlImageNtHeaderEx+3f )
BugCheck 1E, {ffffffffc0000005, fffff80002ec5f6b, 0, 7efa0000}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Bugcheck code 0000001E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff80002ec5f6b, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000007efa0000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  netsession_win
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!RtlImageNtHeaderEx+3f
MaxSpeed:     2400
CurrentSpeed: 2394
BiosVersion = A11
BiosReleaseDate = 08/03/2012
SystemManufacturer = Dell Inc.
SystemProductName = Vostro 3550
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Fri May 10 00:45:20.068 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\050913-29718-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 0 days 0:09:50.114
Probably caused by : ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4977d )
BugCheck 1E, {ffffffffc0000005, fffffa80063cdbb0, 0, 7efa8000}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000001E]KMODE_EXCEPTION_NOT_HANDLED (1e)[/url]
Bugcheck code 0000001E
Arguments: 
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffffa80063cdbb0, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: 000000007efa8000, Parameter 1 of the exception
BUGCHECK_STR:  0x1E_c0000005_R
PROCESS_NAME:  csc.exe
FAILURE_BUCKET_ID:  X64_0x1E_c0000005_R_nt!_??_::FNODOBFM::_string_+4977d
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Debug session time: Thu May  9 05:04:31.205 2013 (UTC + 6:00)
Loading Dump File [C:\Users\Koolkat77\SysnativeBSODApps\050813-20779-01.dmp]
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
System Uptime: 0 days 0:02:54.626
Probably caused by : ntkrnlmp.exe ( nt!KeSetEvent+1e3 )
BugCheck A, {0, 2, 0, fffff80002ed5d75}
BugCheck Info: [url=http://www.carrona.org/bsodindx.html#0x0000000A]IRQL_NOT_LESS_OR_EQUAL (a)[/url]
Bugcheck code 0000000A
Arguments: 
Arg1: 0000000000000000, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000000, bitfield :
	bit 0 : value 0 = read operation, 1 = write operation
	bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
Arg4: fffff80002ed5d75, address which referenced memory
BUGCHECK_STR:  0xA
DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0xA_nt!KeSetEvent+1e3
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``[/FONT]

[FONT="Lucida Console"]***   3rd PARTY DRIVER LIST   *** 
AMPPAL.sys                  Mon Aug  8 20:32:06 2011 (4E3FF366)
Accelern.sys                Mon Dec 13 23:33:51 2010 (4D0658FF)
Apfiltr.sys                 Thu May 12 21:28:31 2011 (4DCBFC9F)
CtClsFlt.sys                Thu Jan 20 09:20:46 2011 (4D37AA0E)
HECIx64.sys                 Wed Oct 20 05:33:43 2010 (4CBE2AD7)
HECIx64.sys                 Tue Sep 21 22:59:04 2010 (4C98E458)
IntcDAud.sys                Fri Oct 15 14:28:17 2010 (4CB810A1)
MpFilter.sys                Thu Nov  1 04:43:06 2012 (5091A97A)
NETwNs64.sys                Thu Aug  4 06:28:26 2011 (4E39E7AA)
PxHlpa64.sys                Wed Oct 21 00:08:42 2009 (4ADDFCAA)
Rt64win7.sys                Mon Mar  4 13:25:55 2013 (51344C83)
Rt64win7.sys                Mon Oct 25 15:33:07 2010 (4CC54ED3)
Sftfslh.sys                 Thu Dec  3 06:55:48 2009 (4B170C94)
Sftplaylh.sys               Thu Dec  3 06:55:40 2009 (4B170C8C)
Sftredirlh.sys              Thu Dec  3 06:55:52 2009 (4B170C98)
Sftvollh.sys                Thu Dec  3 06:55:23 2009 (4B170C7B)
TurboB.sys                  Tue Nov 30 05:02:31 2010 (4CF43107)
amdxata.sys                 Fri Mar 19 22:18:18 2010 (4BA3A3CA)
btmaud.sys                  Thu May 19 03:11:44 2011 (4DD43610)
btmaux.sys                  Thu May 19 03:11:49 2011 (4DD43615)
btmhsf.sys                  Tue Jul 12 21:45:04 2011 (4E1C6C00)
iBtFltCoex.sys              Wed Jul 20 07:54:03 2011 (4E26353B)
iaStor.sys                  Sat Nov  6 13:44:52 2010 (4CD50774)
igdkmd64.sys                Mon Apr 11 00:50:59 2011 (4DA1FC13)
igdkmd64.sys                Thu Dec 13 06:42:26 2012 (50C92472)
intelppm.sys                Tue Jul 14 05:19:25 2009 (4A5BC0FD)
iwdbus.sys                  Thu Mar 10 05:43:23 2011 (4D78109B)
nusb3hub.sys                Fri Dec 10 10:50:35 2010 (4D01B19B)
nusb3xhc.sys                Fri Dec 10 10:50:35 2010 (4D01B19B)
stdcfltn.sys                Sat Aug 21 00:05:01 2010 (4C6EC3CD)
stwrt64.sys                 Thu Sep  8 16:48:44 2011 (4E689D8C)[/FONT]

 

[Northernsoul55]

Thanks KK.

And just to add please remove the program Freefall Protection from your system.
This is affecting the performance of your HDD I suspect?

Also I would suggest to Free up the startup/Disable Startup Programs:
Click on the Start button
Type “msconfig" (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus / essential items.
Apply > OK
Click the "Services" tab, click the "Hide All Microsoft Services" box, then click Disable All.
Click OK, then restart the computer.

Cheers

Dave

 

[sharona]

Thanks so much, KoolKat and Dave! I haven't finished all the steps yet, but I had some questions.

Re: those USB drivers. I went to Device Manager and tried to update them, they said they were already up-to-date. I can go try and get manual upgrades, but I wasn't sure if the best thing to do was to Uninstall them and the Renesas USB Controller Program they're connect to? I wanted to make sure I was clear on the best way to tackle them.

Do not know if this machine's under warranty or not. Re: Windows, I have done a factory reset. Not a clean reinstall from an iso, but the reset image did require me to set up Win7. I was worried this was a hardware issue causing all the errors, and didn't want to do a clean install only to start all over again trying to fix the issue, so that's when I came to the forum.

Also, question about Memtest: the first time I ran it, it ran for 13 passes, error-free, and was after the system was warm for a few hours. So, should I just go and do the 8-10 passes for the cooled off variable?

Dave, I can't see FreeFall in CP's uninstall programs, but I did see it in a Run search. Do I need to find an uninstaller for it?

I have not been able to see any indication of overheating, even after tests. (Ended up going with Speccy.)

I ran the Hard Drive diagnostic for WD and it passed.

Chkdsk was fine, though the same 1e BSOD came up immediately after the test. (Will post those logs later.)

I'm about to do a clean startup right now. I've attached the requested screencap of Crystal Disk.
View attachment 267655

Thanks again, guys!

 

[Northernsoul55]

If you free the start up as Post :ar: 18 then you will be able to disable
FreeFall along with any other unneeded startup items

(Ill let KK answer your other questions )

cheers

Dave