Hello,
I keep having my computer restart. I am not an IT professional.
I am uploading the two dump files I got recently.
I ran the program that was provided in the instructions for posting BSOD posts, but it looks like a lot of info there and I am a little unsure of the security of posting all that here.
Here is the message I got after the last computer restart:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8009764040
BCP4: FFFFF80000B9A3D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\111915-12558-01.dmp
C:\Users\Jimmy\AppData\Local\Temp\WER-81619-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
I keep having my computer restart. I am not an IT professional.
I am uploading the two dump files I got recently.
I ran the program that was provided in the instructions for posting BSOD posts, but it looks like a lot of info there and I am a little unsure of the security of posting all that here.
Here is the message I got after the last computer restart:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: 1000009f
BCP1: 0000000000000004
BCP2: 0000000000000258
BCP3: FFFFFA8009764040
BCP4: FFFFF80000B9A3D0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\111915-12558-01.dmp
C:\Users\Jimmy\AppData\Local\Temp\WER-81619-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My Computer
At a glance
Windows 7 Pro 64 bitIntel Core i5-4440 CPU @ 3.10GHz12.0 GBIntel HD Graphics 4600
- Computer type
- PC/Desktop
- Computer Manufacturer/Model Number
- Dell Inspiron 3847
- OS
- Windows 7 Pro 64 bit
- CPU
- Intel Core i5-4440 CPU @ 3.10GHz
- Memory
- 12.0 GB
- Graphics Card(s)
- Intel HD Graphics 4600
- Hard Drives
- WDC WD10EZEX-75M2NA0 SCSI Disk Device
- Antivirus
- Microsoft Security Essentials, Malwarebytes Anti-malware
- Browser
- Chrome