Right Click on desktop causing Explorer.exe crash!!!

[belikexp]

belikexp it says you are running Win7 and XP and with 2G of RAM so I imagine you are not using x64 are you? If so this issue is NOT with x32 and it mostly if not completely in x64. I had Vista x32 and Win7 x32 running with Private Browsing set to run on every start up and on those platforms I never had an Explorer crash.

I'm running Win 7 x64. AMD X2 6000+ (dual core) 2 meg ram. I plan on adding more ram later. No crashes.

I have XP installed on another hard drive.

 

[sullysnet]

interesting news from Fish over at Neowin he posted a link to Moz Bugzilla where they are trying a test build and I guess they where able to recreate the crash.

https://bugzilla.mozilla.org/show_bug.cgi?id=518412

 

[sullysnet]

belikexp it says you are running Win7 and XP and with 2G of RAM so I imagine you are not using x64 are you? If so this issue is NOT with x32 and it mostly if not completely in x64. I had Vista x32 and Win7 x32 running with Private Browsing set to run on every start up and on those platforms I never had an Explorer crash.

I'm running Win 7 x64. AMD X2 6000+ (dual core) 2 meg ram. I plan on adding more ram later. No crashes.

I have XP installed on another hard drive.

thanks, do you have Private Browsing enabled all the time and are you running build 3.55 of Firefox?? Most people can recreate it. I feel there is no way you cannot get this issue if you enable Private Browsing to be on in every session and then surf around the close the browser and right click. If may not come up on the first time you do this but if you kept it on for most of the day or part of your night time surfing I would imagine it will show up. There is an extension to turn it on all the time or add it to your shortcut to enable it on start up. In the end Mozilla is researching it and speaking with MS. Hopefully together they will find out what is going on.

 

[calvin8997]

I have a work around for this problem

Confirmed to work on Firefox 3.5, 3.6b and Minefield in Windows 7 64bit.
The problem come from Firefox in private mode clearing the Clipboard incorrectly upon exit. Using the settings below achieves the same effect as "Private Browsing" without Explorer.exe crashing

1) Launch Firefox
2) Go to Tools > Options > Privacy
3) Select "Use Custom Settings for History"
4) Uncheck everything
5) Check "Clear History when Firefox closes"

I have not yet encountered a explorer crash yet with these settings


How to reproduce the problem:
1) Launch Firefox
2) Go to Tools > Options > Privacy
3) Select Never Remember History
4) Go to any website and copy some text
5) Close Firefox completely
6) Vigorously right click on folder in start menu and desktop icons

Hope this helps

 

[belikexp]

belikexp it says you are running Win7 and XP and with 2G of RAM so I imagine you are not using x64 are you? If so this issue is NOT with x32 and it mostly if not completely in x64. I had Vista x32 and Win7 x32 running with Private Browsing set to run on every start up and on those platforms I never had an Explorer crash.

I'm running Win 7 x64. AMD X2 6000+ (dual core) 2 meg ram. I plan on adding more ram later. No crashes.

I have XP installed on another hard drive.

thanks, do you have Private Browsing enabled all the time and are you running build 3.55 of Firefox?? Most people can recreate it. I feel there is no way you cannot get this issue if you enable Private Browsing to be on in every session and then surf around the close the browser and right click. If may not come up on the first time you do this but if you kept it on for most of the day or part of your night time surfing I would imagine it will show up. There is an extension to turn it on all the time or add it to your shortcut to enable it on start up. In the end Mozilla is researching it and speaking with MS. Hopefully together they will find out what is going on.

I am not using Private browsing in Firefox 3.5.5. Sorry if you thought I did.

 

[Lucky098]

without using FF private browsing that still working but sometime it need to update fix patch in any AV or software you use like I got updated in Kaspersky IS 2010 with "a" on it which is update fix patch plus TuneUp 2010 updated that may have fixed the problems to stop the crashing in Explorer.exe So check with all your software that has been installed then go into website for any update latest version or any critical fix patch that may fix the problems.

 

[TomasWin7]

Here is a quote from Ehsan with Firefox who is working on this issue:

"
Our Microsoft contacts have confirmed this to be a bug on the Windows clipboard
handling code, and have suggested a couple of workarounds for us, until they
get the problem fixed on their side.

1. Leaving an application/x-moz-privatebrowsing item on the clipboard, which
would still clear the clipboard effectively because no other application knows
about that type, and therefore the clipboard will be empty as far as any
application is concerned.

2. Using the EmptyClipboard Win32 API on Windows.

The first workaround actually imposes a privacy risk for us (because it allows
applications to tell whether some data had been copied inside the private
browsing mode after leaving that mode), so I'm going to try the second
workaround.

Now that we have a clear set of steps to reproduce, and a patch, I think we
should block on this for all branches that ship the private browsing code,"
which would be trunk, 1.9.2 and 1.9.1."

 

[suc8nc]

My solution

I downloaded shellview from http://www.nirsoft.net/utils/shexview.html.
Went through all the highlighted suggestions and found it was deskscapes.dll.
I had previously deleted the program but the .dll was causing the issue.
So if you have or had deskscape, it could be your problem.
There are plenty of third party programs that can cause it to crash, I have had no problems with firefox.
I do suggest download shellview and one by one disable each context menu produced by programs (not microsoft) and right clicking a few times on the start menu, if it still happens enable it and disable the next one, it only took me 20 mins to solve my issue.
You will have to run shellview as administrator to be able to actually disable or enable them.
Hope this helps

 

[Dazeon]

interesting news from Fish over at Neowin he posted a link to Moz Bugzilla where they are trying a test build and I guess they where able to recreate the crash.

https://bugzilla.mozilla.org/show_bug.cgi?id=518412

Yeah, they seem to be making good progress, that was my bug report, I posted a while back.
I think I added the link to the two big threads on here, them being this one and mine.

I'm really (worryingly so) looking forward to this supposed fix and/or workaround, be it from Mozilla or Microsoft, or both!

 

[Mr Smiley]

Don't be upset with my dear friends, but I've decided to go back to Vista Ultimate x64 rightly or wrongly (subject to change without prior notice).

I find Vista more responsive and surprisingly my software apps seem to operate with greater compatibility than 7?

Today I spoke with the Microsoft Tech Support guy I'm building up a really good relationship with and recommended he visit this site and Vistax64.com and in particular this thread which he has done.

He is understandably very impressed with both sites.

In the meantime, I have attached another DllHost.exe error which I think is identical to the one I received when I had Windows 7 Ultimate x64 installed last week, and BTW, it occurred BEFORE I installed Firefox 3.5.5.

Cheers, Neil

 

[Lobram]

Mr. Smiley,

Your job trying to solve this issue is being a great help to all of us who are suffering it. It's been three days since I uninstalled Firefox and I have not had any errors. I will continue reporting.

Thank you very much.

 

[Mr Smiley]

Hi Lobram

Thank you for your kind comments.

Don't worry, I'm not giving up the fight. I'm sure I'll be back on Windows 7 shortly and rest assured, I am in ongoing email and phone contact with Microsoft Tech Support with regard to this particular issue and will provide details as they become available.

Always a pleasure helping people like you Lobram!

Cheers, Neil

 

[jeadams]

I am also experiencing this problem. Happens after using firefox in the private browsing mode.

 

[Dazeon]

According to Mozilla this issue has now been fixed with a workaround until Microsoft can resolve it on a permanent basis.

From the Mozilla developers via my official bug report here:

https://bugzilla.mozilla.org/show_bug.cgi?id=518412

Our Microsoft contacts have confirmed this to be a bug on the Windows clipboard
handling code, and have suggested a couple of workarounds for us, until they
get the problem fixed on their side.

So there we have it.
Hopefully when we see 3.5.6/3.6b5+, this nasty little issue should be no more!

For anyone else that is suffering from this bug WITHOUT Firefox, it is due to an issue with the clipboard and any context menu featuring the 'Paste' command.

Microsoft are working on an update.

A big thank you to everyone that helped bring this issue to light, and finally get the fix we all deserve.

Now I can finally enjoy a fault free Windows 7 experience, with ALL my favourite applications and utilities.

(This post is a copy of my latest post from the other thread (my own) regarding this issue, I hope that is OK.)

 

[jimbill]

I dont think this is just a windows 7 problem! I use vista 64 and have the same issues with firefox.I did just as calvin8997 has posted now explorer is crashing no more, thanks everyone

 

[Lucky098]

I havent see any crashing since November as it still working fine all way and Im using Fx 3.6Beta 4 - my dad using Fx 3.5.6 -- both are prefect running under W7 without Explorer crashing as it seem that some softwares you using may cause problems like AV or any others, some of my softwares has update fix patch like Kaspersky with "a,b" critcal fix and some are update that seem fixed the problems. Im glad as Im in problem-free for over 4 weeks... hope you get the fix soon

 

[Mr Smiley]

That's great news Lucky098.

Yeah, I made an executive decision and decided to use Windows 7 Ultimate 32-bit instead of 64-bit about ten days ago and this time around did not install Firefox, but am using IE8 only.

Reliability History remains at 10/10 and would you believe I'm finding 32-bit just as fast if not faster and more reliable than 64-bit?

Thanks for keeping us all updated on how you (and your Dad) are going. That's terrific.

 

[Mr Smiley]

Mr. Smiley,

Your job trying to solve this issue is being a great help to all of us who are suffering it. It's been three days since I uninstalled Firefox and I have not had any errors. I will continue reporting.

Thank you very much.

Hi Lobram

Just a short courtesy note to ask how is your system progressing. Is it still 'error free?'

 

[sullysnet]

jimbill you are correct. It can be found in x64 Vista and x64 Windows 7

For me I never experienced it and x32 of Vista and Windows 7

 

[Lobram]

Mr. Smiley,

Your job trying to solve this issue is being a great help to all of us who are suffering it. It's been three days since I uninstalled Firefox and I have not had any errors. I will continue reporting.

Thank you very much.

Hi Lobram

Just a short courtesy note to ask how is your system progressing. Is it still 'error free?'

Hi Mr. Smiley !!

I'm very happy with you coming back to Windows 7 !!.

On November 29 I uninstalled Firefox 3.5.5 and since then I have not had a single error (the two lows of the reliability history graph were caused by two outages in my building while I was playing with the computer, nothing related to Windows or the PC).

I use the computer between 5 and 10 hours a day (MS Office, Photoshop, Internet, utilities and specially videogames) and now I'm very happy with Windows 7 Home Premium 64 bits. It is very stable and I have not a single error with it. In my case all the issues were caused by Firefox :devil:. There is no doubt.

Once again, sorry about my english.