X-FI drivers possibly causing explorer.exe crash?

[Viralmind]

I can open control panel fine at any time and windows 7 will never crash using on board sound, but when I install the newest x-fi drivers from creative, explorer.exe will crash whenever control panel is opened.

i'm not sure if this is the correct sub forum, but i hope that my problem can be resolved as i need to be able to use my x-fi sound card and on board sound just doesn't cut it.

 

[valtonray]

read about another user being suspicious of the same issues, after removal of the driver system was stable and sound card still worked may want to try that until we can get more information on this issue.

 

[Viralmind]

link?

and anyone else?
the sound card doesn't work without drivers...

 

[thefabe]

Welcome to seven forums Viralmind. You have disabled onboard sound in the bios yes? Then installed the drivers for yourXFI card. Which driver are we talking about? Fabe

 

[Viralmind]

thank you, im glad i found this place!

i have tried with on board sound disabled from bios and enabled. there is no difference. control panel works with winxp both ways. here is the error log i got from the control panel when i turned off the "automatic solution" from windows.

by the way the driver is SBXF_PCDRV_LB_2_18_0013
that is creative's newest x-fi sound card driver for windows 7.

Problem signature:
Problem Event Name: APPCRASH
Application Name: explorer.exe
Application Version: 6.1.7600.16404
Application Timestamp: 4a765076
Fault Module Name: CTMLFX32.dll
Fault Module Version: 1.0.4.0
Fault Module Timestamp: 483f9682
Exception Code: c0000005
Exception Offset: 000094c5
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d

 

[Viralmind]

anyone? please?

 

[chev65]

Try disabling the CTMLFX32.dll running process in task manager and see if anything changes. Usually when you can't open the control panel it's because of a conflicting sound driver file. Check in task manager for any running processes related to X-fi.

There may be two running processes related to X-fi, disable them one at a time in msconfig and restart. Check to see if the Control Panel will open each time.

 

[sygnus21]

First off, this issue would be better served in the Sound & Audio Section. With that said, have a look at this thread here as I believe is discusses what drivers to use with what card, and also some compatibility issues (?) http://www.sevenforums.com/sound-audio/21804-creative-sound-cards.html

Good luck.

 

[Viralmind]

Try disabling the CTMLFX32.dll running process in task manager and see if anything changes. Usually when you can't open the control panel it's because of a conflicting sound driver file. Check in task manager for any running processes related to X-fi.

There may be two running processes related to X-fi, disable them one at a time in msconfig and restart. Check to see if the Control Panel will open each time.

yes, i had an idea it was that .dll causing a conflict. i will try disabling it.

ok...i tried it.
it is not in the task manager anywhere.
neither processes or services.

 

[Viralmind]

First off, this issue would be better served in the Sound & Audio Section. With that said, have a look at this thread here as I believe is discusses what drivers to use with what card, and also some compatibility issues (?) http://www.sevenforums.com/sound-audio/21804-creative-sound-cards.html

Good luck.

i DID put this in the audio section, but it got redirected here.

i'll read it. thank you.

 

[Viralmind]

i'm trying the modded drivers from that link. i will repost with with results.

 

[stormy13]

Couple of threads here,

Problem with Vista and Control Panel - Tech Support Forum

win 7 control panel crahes

Wonder if the persons that removed the Realtek driver are they same person, just with a different name.

also found this one,

Windows Explorer has stopped working CTMLFX32.dll - Creative Labs

that links back to the Technet post, and the final post in it the solution from th Technet thread worked.

 

[Viralmind]

thanks. i'll check those, too!

i already did a system restore to before the drivers were installed and control panel works again...but i already knew that.

now firefox wont open in regular mode. only in safe mode...and i even reinstalled it.
but that's not the issue i'm concerned with at the moment.

 

[sygnus21]

i DID put this in the audio section, but it got redirected here.

That's odd

At any rate good luck on finding a solution.

 

[Viralmind]

i checked the link for those other drivers and have not been able to download them, so i have not had a chance to try them.

does anyone know if they are hosted at another location?

 

[stormy13]

You try the Filefront link?

Download XFI_SupportPack_2_0.exe

 

[Viralmind]

thank you. it didnt work yesterday, but it is downloading now!

 

[Viralmind]

ok, i tried the drivers from that link.
still the control panel crash persists.

 

[Viralmind]

hmm guess windows doesnt like creative. guess ill have to get a different brand of card or switch back to xp

 

[stormy13]

hmm guess windows doesnt like creative.

More like it doesn't like something in your setup. I have the same Xtreme Music and have never seen the issue you are getting.

Did you try any of the suggestions on the two links I posted?

Also,

now firefox wont open in regular mode. only in safe mode...and i even reinstalled it.
but that's not the issue i'm concerned with at the moment.

Have you fixed that it is it still ongoing? If still ongoing it could suggest that there are other things causing the problem(s).