Seagate Expansion drive crashes Windows Explorer

[dothestrand]

Hi there,

I've just got a brand new Seagate Expansion 1TB drive, have connected it fine and it shows up in Windows Explorer, no problems there.
However, when I try to copy, move, drag and drop any file at all, Explorer crashes and restarts. As I say, it's brand new, this is the very first time I'm using it, and I've tried restarting, rebooting in safe mode, everything I can think of but the problem persists.

Any help would be much appreciated as the laptop I'm using is on its last legs and I would love to get all my files off before it finally dies.

Thanks.

 

[Megahertz07]

Welcome to the Forum.

I suppose it's a USB drive as you have a laptop.

Right click on My Computer - Manage - Disk manager
Delete all partitions on the expansion disk - create new - format as NTFS - assign a drive letter to it.

Do a system file check
Open a CMD window and type
sfc /scannow

 

[dothestrand]

Thanks for your help, unfortunately it didn't work and Explorer is still crashing.
I just tried the drive with my new laptop and it works absolutely fine so it's clearly a problem with this old one, but I am no expert so would have no idea what to do next! I really don't want to lose all my files, especially my music.

 

[Megahertz07]

Fist thing to do is to backup your files.
Connect both computers to the router and copy your data to the new laptop.
Did you do the system file check?