Sleep mode not working

[sweetOCchick]

hello,

i reformatted my computer from windows vista to windows 7 ultimate just 3 days ago. and i noticed that the "sleep" mode does not work.

i selected the screen to turn off after 5 minutes with battery and charging, but it doesn't work, the screen is just always on...

i also selected to sleep when i close the lid. but instead my computer just shuts down and next time when i start it on, it says that i have shut down the computer unexpectedly and needs to do a scan.

please help!

 

[Capt.Jack Sparrow]

hello,

i reformatted my computer from windows vista to windows 7 ultimate just 3 days ago. and i noticed that the "sleep" mode does not work.

i selected the screen to turn off after 5 minutes with battery and charging, but it doesn't work, the screen is just always on...

i also selected to sleep when i close the lid. but instead my computer just shuts down and next time when i start it on, it says that i have shut down the computer unexpectedly and needs to do a scan.

please help!

Hello !! Welcome to SF !!

Lets see what is going on !!

Start > CMD > Right Click and Run as administrator > powercfg -ENERGY

The utility will take a while to generate the report, sometimes more than the 60 seconds it quotes you—but when it finishes you can open up the generated file in your browser or C:\Windows\system32\energy-report.html. Post us the Report !!

Hope this helps,
Captain

 

[sweetOCchick]

here it is

Power Efficiency Diagnostics Report

Computer Name    JULIAZHU-PC
Scan Time    2010-04-18T17:28:04Z
Scan Duration    60 seconds
System Manufacturer    Hewlett-Packard
System Product Name    Pavilion dv2310ca (GA154UA#ABL)
BIOS Date    11/22/2007
BIOS Version    F.39
OS Build    7600
Platform Role    PlatformRoleMobile
Plugged In    false
Process Count    60
Thread Count    745
Report GUID     {016a7164-855e-49c4-86d3-c0b094641d15}
Analysis Results
 
Errors
 
CPU Utilization:Processor utilization is high
The average processor utilization during the trace was high. The system will consume less power when the average processor utilization is very low. Review processor utilization for individual processes to determine which applications and services contribute the most to total processor utilization.
Average Utilization (%)    25.69
Warnings
 
Power Policy:802.11 Radio Power Policy is Maximum Performance (Plugged In)
The current power policy for 802.11-compatible wireless network adapters is not configured to use low-power modes.
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    chrome.exe
PID    828
Average Utilization (%)    3.54
Module     Average Module Utilization (%)
\Users\Julia Zhu\AppData\Local\Google\Chrome\Application\4.1.249.1045\chrome.dll    1.28
\SystemRoot\System32\win32k.sys    0.76
\SystemRoot\system32\ntkrnlpa.exe    0.62
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    chrome.exe
PID    3092
Average Utilization (%)    2.16
Module     Average Module Utilization (%)
\Users\Julia Zhu\AppData\Local\Google\Chrome\Application\4.1.249.1045\chrome.dll    1.72
\SystemRoot\system32\ntkrnlpa.exe    0.16
\SystemRoot\System32\win32k.sys    0.13
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    SearchFilterHost.exe
PID    3884
Average Utilization (%)    2.09
Module     Average Module Utilization (%)
\Windows\System32\msxml3.dll    0.44
\SystemRoot\system32\ntkrnlpa.exe    0.31
\Program Files\Common Files\microsoft shared\Filters\offfiltx.dll    0.26
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    ekrn.exe
PID    1748
Average Utilization (%)    1.95
Module     Average Module Utilization (%)
1.21
\SystemRoot\system32\ntkrnlpa.exe    0.31
\SystemRoot\System32\Drivers\Ntfs.sys    0.10
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    wlmail.exe
PID    4032
Average Utilization (%)    1.94
Module     Average Module Utilization (%)
\SystemRoot\system32\ntkrnlpa.exe    0.48
\Device\HarddiskVolume1\Program Files\Windows Live\Mail\uxcore.dll    0.34
\SystemRoot\System32\win32k.sys    0.26
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    SearchIndexer.exe
PID    3220
Average Utilization (%)    1.72
Module     Average Module Utilization (%)
\SystemRoot\system32\ntkrnlpa.exe    0.30
\Device\HarddiskVolume1\Windows\System32\esent.dll    0.26
\Device\HarddiskVolume1\Windows\System32\tquery.dll    0.22
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    chrome.exe
PID    3736
Average Utilization (%)    1.57
Module     Average Module Utilization (%)
\Users\Julia Zhu\AppData\Local\Google\Chrome\Application\4.1.249.1045\chrome.dll    1.33
\SystemRoot\system32\ntkrnlpa.exe    0.09
\SystemRoot\System32\win32k.sys    0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    SearchProtocolHost.exe
PID    516
Average Utilization (%)    1.23
Module     Average Module Utilization (%)
\SystemRoot\system32\ntkrnlpa.exe    0.40
\SystemRoot\System32\ntdll.dll    0.13
\Windows\System32\rpcrt4.dll    0.09
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    svchost.exe
PID    3180
Average Utilization (%)    1.10
Module     Average Module Utilization (%)
\Device\HarddiskVolume1\ProgramData\Microsoft\Windows Defender\Definition Updates\{7141978E-8239-4BE7-A4F4-7A493901E09E}\mpengine.dll    0.88
0.06
\SystemRoot\system32\ntkrnlpa.exe    0.06
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    msfeedssync.exe
PID    2144
Average Utilization (%)    0.92
Module     Average Module Utilization (%)
\Windows\System32\msxml3.dll    0.27
\SystemRoot\system32\ntkrnlpa.exe    0.25
\Device\HarddiskVolume1\Windows\System32\ntdll.dll    0.10
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    dwm.exe
PID    1288
Average Utilization (%)    0.89
Module     Average Module Utilization (%)
\Device\HarddiskVolume1\Windows\System32\nvd3dum.dll    0.43
\Device\HarddiskVolume1\Windows\System32\dwmcore.dll    0.18
\SystemRoot\system32\ntkrnlpa.exe    0.05
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    System
PID    4
Average Utilization (%)    0.75
Module     Average Module Utilization (%)
\SystemRoot\system32\ntkrnlpa.exe    0.54
\SystemRoot\system32\halmacpi.dll    0.06
\SystemRoot\System32\Drivers\cng.sys    0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    svchost.exe
PID    992
Average Utilization (%)    0.46
Module     Average Module Utilization (%)
\SystemRoot\system32\ntkrnlpa.exe    0.18
\Device\HarddiskVolume1\Windows\System32\esent.dll    0.13
\Device\HarddiskVolume1\Windows\System32\ntdll.dll    0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    lsass.exe
PID    524
Average Utilization (%)    0.44
Module     Average Module Utilization (%)
\SystemRoot\system32\ntkrnlpa.exe    0.26
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll    0.07
\Device\HarddiskVolume1\Windows\System32\ntdll.dll    0.04
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    GoogleDesktop.exe
PID    2420
Average Utilization (%)    0.36
Module     Average Module Utilization (%)
\SystemRoot\system32\ntkrnlpa.exe    0.18
\Device\HarddiskVolume1\Windows\System32\ntdll.dll    0.05
\Device\HarddiskVolume1\Windows\System32\rpcrt4.dll    0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    WMIADAP.exe
PID    4020
Average Utilization (%)    0.33
Module     Average Module Utilization (%)
\SystemRoot\system32\ntkrnlpa.exe    0.16
\Windows\System32\msvcrt.dll    0.02
\Windows\System32\KernelBase.dll    0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    explorer.exe
PID    1376
Average Utilization (%)    0.31
Module     Average Module Utilization (%)
\SystemRoot\System32\win32k.sys    0.09
\SystemRoot\system32\ntkrnlpa.exe    0.05
\Device\HarddiskVolume1\Windows\System32\usp10.dll    0.03
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    SynTPEnh.exe
PID    2724
Average Utilization (%)    0.27
Module     Average Module Utilization (%)
\SystemRoot\system32\ntkrnlpa.exe    0.05
\SystemRoot\System32\win32k.sys    0.03
\SystemRoot\system32\drivers\Wdf01000.sys    0.02
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    chrome.exe
PID    2868
Average Utilization (%)    0.25
Module     Average Module Utilization (%)
\Users\Julia Zhu\AppData\Local\Google\Chrome\Application\4.1.249.1045\chrome.dll    0.18
\SystemRoot\system32\ntkrnlpa.exe    0.03
\SystemRoot\System32\ntdll.dll    0.00
CPU Utilization:Individual process with significant processor utilization.
This process is responsible for a significant portion of the total processor utilization recorded during the trace.
Process Name    svchost.exe
PID    952
Average Utilization (%)    0.23
Module     Average Module Utilization (%)
\Device\HarddiskVolume1\Windows\System32\sysmain.dll    0.14
\SystemRoot\system32\ntkrnlpa.exe    0.03
\Device\HarddiskVolume1\Windows\System32\msvcrt.dll    0.01
Information
 
Platform Timer Resolution:Platform Timer Resolution
The default platform timer resolution is 15.6ms (15625000ns) and should be used whenever the system is idle. If the timer resolution is increased, processor power management technologies may not be effective. The timer resolution may be increased due to multimedia playback or graphical animations.
Current Timer Resolution (100ns units)    156000
Power Policy:Active Power Plan
The current power plan in use
Plan Name     OEM Power Saver
Plan GUID    {a1841308-3541-4fab-bc81-f71556f20b4a}
Power Policy:Power Plan Personality (On Battery)
The personality of the current power plan when the system is on battery power.
Personality     Power Saver
Power Policy:Video Quality (On Battery)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode     Balance Video Quality and Power Savings
Power Policy:Power Plan Personality (Plugged In)
The personality of the current power plan when the system is plugged in.
Personality     Power Saver
Power Policy:Video quality (Plugged In)
Enables Windows Media Player to optimize for quality or power savings when playing video.
Quality Mode     Balance Video Quality and Power Savings
System Availability Requests:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
USB Suspend:Analysis Success
Analysis was successful. No energy efficiency problems were found. No information was returned.
Battery:Battery Information
Battery ID    Hewlett-Packard Primary
Manufacturer    Hewlett-Packard
Serial Number    
Chemistry    LION
Long Term    1
Design Capacity    47520
Last Full Charge    31946
Platform Power Management Capabilities:Supported Sleep States
Sleep states allow the computer to enter low-power modes after a period of inactivity. The S3 sleep state is the default sleep state for Windows platforms. The S3 sleep state consumes only enough power to preserve memory contents and allow the computer to resume working quickly. Very few platforms support the S1 or S2 Sleep states.
S1 Sleep Supported    false
S2 Sleep Supported    false
S3 Sleep Supported    true
S4 Sleep Supported    true
Platform Power Management Capabilities:Adaptive Display Brightness is supported.
This computer enables Windows to automatically control the brightness of the integrated display.
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group    0
Index    0
Idle (C) State Count    1
Performance (P) State Count    2
Throttle (T) State Count    0
Platform Power Management Capabilities:Processor Power Management Capabilities
Effective processor power management enables the computer to automatically balance performance and energy consumption.
Group    0
Index    1
Idle (C) State Count    1
Performance (P) State Count    2
Throttle (T) State Count    0

 

[sweetOCchick]

so i have 1 error and 21 warnings? i just reformatted it...hmm please help me fix it! thanks so much!

 

[DocBrown]

I searched your model # & this is what I found:

Processor & ChipsetProcessor ManufacturerAMDProcessor Type
Turion 64 X2Processor ModelTL-52Processor Speed1.60 GHz Processor TechnologyAMD64 Technology | PowerNow Technology | HyperTransport TechnologyBus Speed1600 MHzL2 Cache1 MB Memory

Standard Memory 1 GB Memory TechnologyDDR2 SDRAM

Memory Card ReaderYesMemory Card SupportMemory Stick | Memory Stick PRO | xD-Picture Card | MultiMediaCard (MMC) | Secure Digital (SD) Card

StorageHard Drive Capacity120 GB

**********************************************

Have you upgraded any of this, or is it basically correct ?

 

[sweetOCchick]

hey no, i upgrated my ram to 2 GB
i went to my computer and right clicked on properties and here is what i found:

processor: AMD TUrion (tm) 64X2 1.60 GHz
installed memory (RAM): 2.00 GB (1.87 GB usable)
System type: 32 bit operating system
pen and touch: no pen or touch input is available for this display

windows is activated
product id:

i'm not sure if any of that was useful but that's all i can find and i'm not sure what the storagehard drive is...

thanks!

 

[sweetOCchick]

can someone help me solve this issue please?

 

[Capt.Jack Sparrow]

can someone help me solve this issue please?

Hello !!

Try this article and change the Power Plans http://www.sevenforums.com/tutorials/778-power-plan-settings-change.html try with different Plan and see whether you having the same problem !! Also try this link Sleep and hibernation: frequently asked questions

Hope this helps,
Captain

 

[205tim]

Hey, I had the same problem after going from Vista to Seven. I figured out that my computer's hardware did not support S1? and S2? sleep. To use sleep I had to go to the power settings and within the plans enable 'Hybrid Sleep', after this it sleeps perfectly. Your problem sounded exactly the same as mine, so hopefully this works for you to.

Tim

 

[sweetOCchick]

Capt.Jack Sparrow:
i tried all those steps but didn't do anything...i went to hp chat support and the person told me to change some settings in the advanced power options. he told me to change under "power buttons and lid" to "do nothing" and "hard disk" to "never" and that didn't work either!! and this morning windows action center told me to download some chipset and media driver so i did those...still nothing...!!! this is really stressing me out

205tim:
thanks for your reply i will def try that tonight. because i noticed only after the lid is closed for a long time, the computer shuts down by itself so i will try that when i sleep and hopefully in the morning i will wake up to a a working computer.. fingers crossed!

 

[theog]

This may be worth a read.

http://www.sevenforums.com/crashes-debugging/48955-hotfix-3-stop-errors-resuming-sleep-hiberate.html

 

[Jonathan_King]

Try opening a command prompt and entering powercfg -availablesleepstates

Could you please tell us what it ways?

 

[sweetOCchick]

ahh unfortunately "hybrid" didn't work for me...
and johnathan:
this is what i got, standby <S1> the system firmware does not support this standby state
standby <S2> the system firmware does not support this standby state


so i'm guessing that's why the computer keeps turning off bcause it doesn't have sleep mode...?? then why does the computer have options to go into sleep mode?!
and in that case what should i do? i tried hybrid that didn't work either....i just want the computer to "sleep" without shutting it off...how can i do that now?

 

[Jonathan_King]

I suggest a BIOS update. You may also check in the BIOS, to make sure S3 sleep is enabled, or any "Suspend to RAM" settings.

 

[sweetOCchick]

theog: i read that but i couldn't find the hotfix request page, everytime i went on that page it said it had been modified...

and tim: could you tell me which options you have selected for under "edit plan settings" and "change advanced power settings"?? thanks!!

 

[205tim]

Here is a screen shot of how to turn hybrid sleep on once you are in the 'advanced power settings'. Make sure that you edit all the power plans that you use, or it will work sometimes but not others.

EDIT: Also, as J. King said make sure that S3 sleep is enabled in the BIOS, or this won't work.

 

[sweetOCchick]

thanks tim, but i'm not sure how to enable S3 in BIOS...how do i get into BIOS??

 

[DocBrown]

thanks tim, but i'm not sure how to enable S3 in BIOS...how do i get into BIOS??

Normally when you turn the computer ON during boot-up you can usually tap the DEL key several times & it will take you to the bios setup. Look through the several menu screens for enabling the S3 sleep mode. Save & Exit & re-Boot computer.

 

[sweetOCchick]

thanks for the quick reply tim but ive pressed del on windows startup and it led me to this menu with starting the computer normally or safe mode basically just telling me to do a system restore or system repair....i have no idea what BIOS is or how to get there...i'm very new at this ahh do u think if i do an update on BIOS it would fix it? that's my last hope then i give up...

 

[sweetOCchick]

how do you get a BIOS update? i went on the hp support site , it said that theres no update for my laptop because originally my laptop came with vista when i purchased it...sorry for the trouble i'm a noob