Slow Browser or Internet Connection?

[jonnyboss]

TGSoldier,

Btw. By reset, I meant to unplug it and pull out he battery ( if you can ), for 30 seconds and put it back on.

I have no idea if it applies to a DSL modem, but my cable modem has a reset feature accessible through a "pin hole" at the back with the other connections.

That's a soft rest. A hard rest cuts all power to the device. It's a difference.

I think that TGSoldier is correct, because the ping bottlenecks immediately between your machine and your ISP. In addition to resetting the router, do the same with the modem (I've never had DSL, but I assume that requires a modem like cable also). If resetting these don't help, I would call the ISP tech support, because it seems that either your router, or their modem is the problem (assuming that you don't own the modem).

Hi Seekermeister,

I'm a little confused. I thought that the router and the modem are the same thing, i.e. the box that I connect to the phone line?

Cheers

Jonny

If you have one box where to connect phone line to, this is your DSL modem.

This is what I have - just one box to connect to the phone line.

 

[jonnyboss]

Bit confused by what you did there. You make it sound like you did not put back on the modem but this can't be right because of your response from tracert.

Your pings seems to have dropped except for @ front.opera.com

open a blank cmd box and type

ping front.opera.com

What are your results?

Btw. By reset, I meant to unplug it and pull out he battery ( if you can ), for 30 seconds and put it back on.

Hi TG,

this is what I got:


Pinging front.opera.com [195.189.143.147] with 32 bytes of data:
Reply from 195.189.143.147: bytes=32 time=1775ms TTL=55
Reply from 195.189.143.147: bytes=32 time=1504ms TTL=55
Reply from 195.189.143.147: bytes=32 time=1481ms TTL=55
Request timed out.

Ping statistics for 195.189.143.147:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 1481ms, Maximum = 1775ms, Average = 1586ms

Ping is so high.

After the rest, have you tried loading pages? How does it work?

Pages are uploading a bit faster but not dramatically. Did a new ping and I got this result before stopping it:

Tracing route to Google [74.125.39.99]
over a maximum of 30 hops:

1 3 ms 4 ms 3 ms 192.168.1.1
2 1583 ms 1271 ms 1067 ms rdsl-dsdf-de01.nw.mediaways.net [213.20.58.193]

3 1327 ms 1089 ms 1601 ms xmwc-dsdf-de02-chan-18.nw.mediaways.net [195.71.
242.118]
4 1535 ms 1590 ms 1494 ms 72.14.198.209
5 1487 ms 1149 ms 1975 ms 209.85.255.170
6 1468 ms 1136 ms 1286 ms 209.85.254.118
7 1958 ms 1783 ms 1547 ms 209.85.249.166
8 405 ms 659 ms 619 ms fx-in-f99.1e100.net [74.125.39.99]


Not great!

 

[seekermeister]

So does mine but I didn't use it - I just turned it off wait 1 minute and turned it back on.

If your modem is like some equipment, simply turning if off doesn't discharge the capacitors, etc. If there is a battery, it would have to be removed to fully reset everything. Before doing that, see if there is a soft reset button hole as I described, it would be easier and faster.

 

[seekermeister]

Hi TG,

this is what I got:


Pinging front.opera.com [195.189.143.147] with 32 bytes of data:
Reply from 195.189.143.147: bytes=32 time=1775ms TTL=55
Reply from 195.189.143.147: bytes=32 time=1504ms TTL=55
Reply from 195.189.143.147: bytes=32 time=1481ms TTL=55
Request timed out.

Ping statistics for 195.189.143.147:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 1481ms, Maximum = 1775ms, Average = 1586ms

Ping is so high.

After the rest, have you tried loading pages? How does it work?

Pages are uploading a bit faster but not dramatically. Did a new ping and I got this result before stopping it:

Tracing route to Google [74.125.39.99]
over a maximum of 30 hops:

1 3 ms 4 ms 3 ms 192.168.1.1
2 1583 ms 1271 ms 1067 ms rdsl-dsdf-de01.nw.mediaways.net [213.20.58.193]

3 1327 ms 1089 ms 1601 ms xmwc-dsdf-de02-chan-18.nw.mediaways.net [195.71.
242.118]
4 1535 ms 1590 ms 1494 ms 72.14.198.209
5 1487 ms 1149 ms 1975 ms 209.85.255.170
6 1468 ms 1136 ms 1286 ms 209.85.254.118
7 1958 ms 1783 ms 1547 ms 209.85.249.166
8 405 ms 659 ms 619 ms fx-in-f99.1e100.net [74.125.39.99]


Not great!

If the resetting procedures don't normalize speeds, I would tend to think that the modem is defective. RMA/replace it.

 

[TGSoldier]

So does mine but I didn't use it - I just turned it off wait 1 minute and turned it back on.

If your modem is like some equipment, simply turning if off doesn't discharge the capacitors, etc. If there is a battery, it would have to be removed to fully reset everything. Before doing that, see if there is a soft reset button hole as I described, it would be easier and faster.

Easier and faster, yes. But not as effective.

 

[jonnyboss]

I found the problem but it doesn't help me much - maybe you guys can help me further.

I have a plug/socket system that delivers the internet to the 2nd floor in my apartment. The modem is in the first floor. There is a LAN Cable connect to this plug/socket system and delivers internet connect to a plug/socket set upstairs - a LAN cable runs from this to the computer. Upstairs I have super slow internet (2400ms Ping), downstairs I have 30ms Ping.

The only problem is that I can't move the computer downstairs because there is no space. Any suggestions on what I could do?

By the way thanks a million guys, without your help and insight I would have never gotten this far

Cheers

Jonny

 

[seekermeister]

If you got a wireless router, it doesn't need to be near or wired to the computer. You would connect it to to downstairs connection and install a WIFI receiver in the PC. If you did this, be sure to get a router with a NAT firewall and encryption for security.

 

[jonnyboss]

If you got a wireless router, it doesn't need to be near or wired to the computer. You would connect it to to downstairs connection and install a WIFI receiver in the PC. If you did this, be sue to get a router with a NAT firewall and encryption for security.

Hi seekermeister,

unfortunately the wifi doens't work because of the thick walls in the apartment, which is why I went for the plug/socket system.

Cheers

Jonny

 

[seekermeister]

Your apartment must be in a castle for the walls to be so thick. I have no knowledge of it, but I vaguely recall the possiblty of connecting via the electrical system, but it is not considered a good way to do so...but then it might be better than you have got. Going back to your LAN connection, it is possible that the cable is good, but that one or both of the connectors in the wall are not up to par. At least that is something that you might inspect yourself. The only other thing that I can think of is fishing a new cable between floors, but that is not always easy to do.

 

[seekermeister]

which is why I went for the plug/socket system.

This suggests that you installed the cable yourself. Did you use a high quality cable? Did it work properly when you first installed it?

 

[jonnyboss]

which is why I went for the plug/socket system.

This suggests that you istalled the cable yourself. Did you use a high quality cable? Did it work properly when you first installed it?

No I didn't, an IT guy from work installed it.

 

[jonnyboss]

Your apartment must be in a castle for the walls to be so thick. I have no knowledge of it, but I vaguely recall the possiblty of connecting via the electrical system, but it is not considered a good way to do so...but then it might be better than you have got. Going back to your LAN connection, it is possible that the cable is good, but that one or both of the connectors in the wall are not up to par. At least that is something that you might inspect yourself. The only other thing that I can think of is fishing a new cable between floors, but that is not always easy to do.

No Castle, unfortunately. It was 2 apartments with a hole between them and a staicase and 2 Metal doors between both and an old building witH heavy stone and metal - basically means no WLAN possible between 2 floors.

 

[seekermeister]

which is why I went for the plug/socket system.

This suggests that you istalled the cable yourself. Did you use a high quality cable? Did it work properly when you first installed it?

No I didn't, an IT guy from work installed it.

Maybe that IT guy should fix it.

 

[seekermeister]

Your apartment must be in a castle for the walls to be so thick. I have no knowledge of it, but I vaguely recall the possiblty of connecting via the electrical system, but it is not considered a good way to do so...but then it might be better than you have got. Going back to your LAN connection, it is possible that the cable is good, but that one or both of the connectors in the wall are not up to par. At least that is something that you might inspect yourself. The only other thing that I can think of is fishing a new cable between floors, but that is not always easy to do.

No Castle, unfortunately. It was 2 apartments with a hole between them and a staicase and 2 Metal doors between both and an old building witH heavy stone and metal - basically means no WLAN possible between 2 floors.

I do understand about the metal components, but I wasn't aware that the heavy stone would tend to block the signals.