Sony and its non existent dvd drivers

[vb286]

HI im new to this forums but surely not to forums itself.

i'll get straight to the issue at hand. my Win 7 sony vaio model VGNNW240F seems to not want to recognize DVDs but CDs. i recently also called the tech support who for some reason deleted my upper value in the registry on my dvd drive. i have no clue what it is and has no clue how to get my DVD writer back to full functionality. until then i only can burn and read CDs which is hurting biz.

 

[Lemur]

I'd recommend installing the latest firmware (see attached) and then the latest s/w driver for your optical drive.
Sony eSupport - VGN-NW240F - Software Updates & Drivers

 

[vb286]

thank you but now the issue comes that all three(since i dont know the type of optical drive) dont work i either get not found correctly or target is not found. and all i see in the device manager is CD-ROM i mean im pulling hair out.

 

[A Guy]

Welcome to Seven Forums vb286. Try the fix it solution found here. The proper method to do what the support tried to do.

Your CD or DVD drive cannot read or write media

A Guy

 

[vb286]

uhhh nope didnt fix it says my dvd isnt a dvd if that makes sense.

 

[A Guy]

Dual drives use 2 optical pickups, one for DVDs and one for CDs, it's possible the DVD pickup is bad. Is the PC under warranty? A Guy

 

[vb286]

yes but sony doesnt have a dealer near me would going to best buy work? sorry but online replacement parts aren't an option i checked

 

[A Guy]

I'd try to find a Sony authorized servicer in your area. Perhaps start with support online and see if you can't find an authorized servicer in your area.

Sony eSupport - Electronics - Contact Support

A Guy

 

[vb286]

i will try ty for the support, A Guy.

 

[A Guy]

You're welcome, let us know how you make out. A Guy

 

[derekimo]

You might want to look at this post here http://www.sevenforums.com/hardware-devices/103535-cd-dvd-brd-drive-missing.html#post895788 see if that helps.

 

[vb286]

problem solved i just replaced it with an optaric one and it works better than the last one thnak you for the help.

 

[derekimo]

problem solved i just replaced it with an optaric one and it works better than the last one thnak you for the help.

Thanks for posting back and you're welcome.