Solved Sound Cuts Out in cutscenes

TwinShot

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Ok so i am having a really annoying problem and i haven't found anyone else with the exact same problem yet so anyway what is happening is when ever i play a game and a cut scene plays after about 5 seconds all the sound cuts out the cut scene team speak Skype everything and in order to get it back i have to disable then re-enable my headset then it works again but if the cut scene is still going then the sound cuts after 5 seconds again but this only happens in the cut scenes of games not when i am playing the game or doing anything else so does anyone have any idea as to why this is happening and how to fix it?
 

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My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
is there anything else that's wireless interfering with the headset, sounds like desynchronisation with the receiver to me...

I get audio stutters on my USB headset, been told there's not enough power getting to it so might be worth switching to a different port that can deliver the power needed.
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64 SP1
CPU
Intel Q6600 @ 2.6Ghz
Motherboard
Evga NF78-CK-132-A 3-Way SLI
Memory
4Gb DDR2 Corsair Dominator @ 800Mhz 5-5-5-15
Graphics Card(s)
EVGA 560 GTX SC FTW 1GB
Sound Card
Realtek HD 7.1 Audio, Plantronics GameCom780 7.1 Headset
Monitor(s) Displays
Dell S2409W
Screen Resolution
1920 x 1080
Hard Drives
SanDisk SDSSDHII-120G-G25 120GB SSD
Samsung 7200RPM 750Gb SATA
Samsung 850 EVO 120GB SSD
Western Digital Green 1TB 7200RPM
PSU
Xigmatek 750W Quad sli quad core 80% eff
Case
Antec 900 Gaming Case
Cooling
Zalman CNPS9700-NT NVIDIA Tritium
Keyboard
Logitech generic keyboard, MS wireless keyboard
Mouse
Razor Lachesis Banshee V2 Blue, 4000DPI, MS wireless mouse
Internet Speed
152Mb Virgin Media Fibre Optic
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Other Info
Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad
i don't think it is my headset as i have tried other headsets and speakers and they all do the same thing and if it was desynchronisation y would it only happen in the cut scenes of games?
 
Last edited:

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
so sound cuts out specifically with cutscenes, which maybe pointing toward an issue with bink video player then, have you tried re-installing the game again which always causes it?
 

My Computer My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build
OS
Windows 7 Ultimate x64 SP1
CPU
Intel Q6600 @ 2.6Ghz
Motherboard
Evga NF78-CK-132-A 3-Way SLI
Memory
4Gb DDR2 Corsair Dominator @ 800Mhz 5-5-5-15
Graphics Card(s)
EVGA 560 GTX SC FTW 1GB
Sound Card
Realtek HD 7.1 Audio, Plantronics GameCom780 7.1 Headset
Monitor(s) Displays
Dell S2409W
Screen Resolution
1920 x 1080
Hard Drives
SanDisk SDSSDHII-120G-G25 120GB SSD
Samsung 7200RPM 750Gb SATA
Samsung 850 EVO 120GB SSD
Western Digital Green 1TB 7200RPM
PSU
Xigmatek 750W Quad sli quad core 80% eff
Case
Antec 900 Gaming Case
Cooling
Zalman CNPS9700-NT NVIDIA Tritium
Keyboard
Logitech generic keyboard, MS wireless keyboard
Mouse
Razor Lachesis Banshee V2 Blue, 4000DPI, MS wireless mouse
Internet Speed
152Mb Virgin Media Fibre Optic
Antivirus
Microsoft Security Essentials
Browser
Google Chrome
Other Info
Wireless Gaming Receiver for Windows, Wireless Xbox 360 Pad
yes i have but this doesn't happen in just one game any game that has cut scenes causes the sound to cut out which is making me think that it is a problem with direct x but i have tried everything i can think of short of re-installing windows to fix the problem
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
OK so i am posting this just in case someone comes across this with the same problem and i have had this problem for 5 months now i spent 5 months trying to fix it and finally i have but unfortunately the only way to do that is to re-install windows so i hope this helps anyone that my come across this in the future.
 

My Computer My Computer

Computer type
PC/Desktop
OS
Windows 7 Home Premium 64bit
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