Solved Spool/Printers folders missing

[noelcm]

NoelDp - thank you for your very rapid response - I hope I now have the forum correct.

This is the resultant file. I would appreciate your comments.

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Admin>NET START SPOOLER
The service is not responding to the control function.
More help is available by typing NET HELPMSG 2186.

C:\Users\Admin>SC QC SPOOLER
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: SPOOLER
TYPE : 110 WIN32_OWN_PROCESS (interactive)
START_TYPE : 2 AUTO_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\System32\spoolsv.exe
LOAD_ORDER_GROUP : SpoolerGroup
TAG : 0
DISPLAY_NAME : Print Spooler
DEPENDENCIES : RPCSS
: http
SERVICE_START_NAME : LocalSystem
C:\Users\Admin>SC QUERRYEX SPOOLER
ERROR: Unrecognized command
DESCRIPTION:
SC is a command line program used for communicating with the
Service Control Manager and services.
USAGE:
sc <server> [command] [service name] <option1> <option2>...

The option <server> has the form "\\ServerName"
Further help on commands can be obtained by typing: "sc [command]"
Commands:
query-----------Queries the status for a service, or
enumerates the status for types of services.
queryex---------Queries the extended status for a service, or
enumerates the status for types of services.
start-----------Starts a service.
pause-----------Sends a PAUSE control request to a service.
interrogate-----Sends an INTERROGATE control request to a service.
continue--------Sends a CONTINUE control request to a service.
stop------------Sends a STOP request to a service.
config----------Changes the configuration of a service (persistent).
description-----Changes the description of a service.
failure---------Changes the actions taken by a service upon failure.
failureflag-----Changes the failure actions flag of a service.
sidtype---------Changes the service SID type of a service.
privs-----------Changes the required privileges of a service.
qc--------------Queries the configuration information for a service.
qdescription----Queries the description for a service.
qfailure--------Queries the actions taken by a service upon failure.
qfailureflag----Queries the failure actions flag of a service.
qsidtype--------Queries the service SID type of a service.
qprivs----------Queries the required privileges of a service.
qtriggerinfo----Queries the trigger parameters of a service.
qpreferrednode--Queries the preferred NUMA node of a service.
delete----------Deletes a service (from the registry).
create----------Creates a service. (adds it to the registry).
control---------Sends a control to a service.
sdshow----------Displays a service's security descriptor.
sdset-----------Sets a service's security descriptor.
showsid---------Displays the service SID string corresponding to an ar
bitrary name.
triggerinfo-----Configures the trigger parameters of a service.
preferrednode---Sets the preferred NUMA node of a service.
GetDisplayName--Gets the DisplayName for a service.
GetKeyName------Gets the ServiceKeyName for a service.
EnumDepend------Enumerates Service Dependencies.
The following commands don't require a service name:
sc <server> <command> <option>
boot------------(ok | bad) Indicates whether the last boot should
be saved as the last-known-good boot configuration
Lock------------Locks the Service Database
QueryLock-------Queries the LockStatus for the SCManager Database
EXAMPLE:
sc start MyService
Would you like to see help for the QUERY and QUERYEX commands? [ y | n ]:

C:\Users\Admin>
C:\Users\Admin>

 

[NoelDP]

Sorry - my fault that a typo got into the post!
(welcome to the forum, by the wya!)

Please run thsi (corrected) command

SC QUERYEX SPOOLER

post the results.

 

[noelcm]

NoelDP - thanks again - revised details below

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.
C:\Users\Admin>SC QUERYEX SPOOLER
SERVICE_NAME: SPOOLER
TYPE : 110 WIN32_OWN_PROCESS (interactive)
STATE : 1 STOPPED
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 0
FLAGS :
C:\Users\Admin>

 

[NoelDP]

Hmmm - not very informative!

OK - we'll start with the basics

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /F

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and upload it to your SkyDrive (http://skydrive.live.com ) and post a link to it so that I can take a look.

Post a new MGADiag report with details of any error messages encountered.

 

[noelcm]

Do you think it would be best to simply reformat the hardidc and reinstall windows?

 

[NoelDP]

Shouldn't be any need for that drastic action yet - let's see what we can do with the current install.
Often the problem you have is solved simply by running the SFC command.

 

[noelcm]

https://skydrive.live.com/redir?resid=FA3201D6E44F029A!111&authkey=!ANR3F2MAUOtU1Wo

The final report on the dos screen said it had found corrupt files and repaired them

 

[NoelDP]

Most of the repaired files appear to be codecs, rather than printer-related - has anything changed?


Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and upload it to your public SkyDrive so I can take a look - post a link in your reply.

 

[noelcm]

The two major problems I had, ie loss of printer and inability to open pdf files have been resolves.
A minor problems relating to the Thai language remains, but I don't think it can be solved here.
Thank you for your lightening and crystal clear responses - I am now out of the woods.
Thanks again.
Noel Morrisby

 

[NoelDP]

You're welcome - glad to help.

Good luck