I recently did a recovery to the factory image. I then started reinstalling my third party applications after I had installed all the Windows updates. My anti-virus is Microsoft Security Essentials. I use no third party "cleaning" applications or third party disk defraggers or firewalls; been there, done that. Anyway, after reinstalling my Spybot S&D Home version I decided to check for updates and then installed them. I then decided to reboot the laptop after the Spybot installation, which I do after installing any application. The OS froze when I clicked on Start, Restart and it took forever to eventually shut down. During the Restart process I got a black screen for a few minutes and it finally showed the Login screen. I clicked on my Username and I received another black screen for appx. ten minutes. It finally went to my Desktop screen for a few seconds and then I received another black screen. I finally reached a stable Desktop at which time I decided to do a Restore to the day before, thus eliminating the Spybot installation and the problems the update caused. I've used the free version of Spybot for years and never had this problem. I used the paid Home version for months and never experienced the problem. It was the Spybot 2 Home update that caused the problem. Anyway, I will not reinstall Spybot until I determine what the problem is. In my opinion, the problem could not have been related to anything but Spybot as my recovered OS was in a pristine state when it occurred but then again, I'm no expert.
I'm running Windows 7 Ultimate x64 SP1 on a Dell XPS-17 L702X laptop. As stated before, only native Windows applications were installed at the time of the crash. The Spybot 2 Home application was the first third party application I installed and I never run it in "real time". I use only Microsoft Security Essentials in real time. Also, as stated before, I never install Tea Timer.
Edit: I started thinking about the restore I did after the Spybot update crashed my computer and I realized that since I didn't uninstall Spybot there should still be a record of the update log.
I have attached the entire update log if anyone is interested in looking at it. I posted a thread about this problem in the Safer Network Forum but have not received any replies. It's no big deal. If I can't determine the problem I'll simply not reinstall Spybot 2 Home edition.
Thank you in advance for your time and any assistance provided.
C. B.
I'm running Windows 7 Ultimate x64 SP1 on a Dell XPS-17 L702X laptop. As stated before, only native Windows applications were installed at the time of the crash. The Spybot 2 Home application was the first third party application I installed and I never run it in "real time". I use only Microsoft Security Essentials in real time. Also, as stated before, I never install Tea Timer.
Edit: I started thinking about the restore I did after the Spybot update crashed my computer and I realized that since I didn't uninstall Spybot there should still be a record of the update log.
I have attached the entire update log if anyone is interested in looking at it. I posted a thread about this problem in the Safer Network Forum but have not received any replies. It's no big deal. If I can't determine the problem I'll simply not reinstall Spybot 2 Home edition.
Thank you in advance for your time and any assistance provided.
C. B.
Attachments
My Computer
At a glance
1.Windows 7 Ultimate x64; 2.Windows 7 Ultimat...1.AMD Phenom II X6 1075T; 2.Intel Core i7-272...1.8GB DDR3; 2.8GB DDR31.AMD HD 5670 1GB; 2.NVIDIA GeForce GT 555M 3GB
- Computer Manufacturer/Model Number
- 1.Dell Studio XPS 7100 Desktop; 2.Dell XPS 17 Laptop
- OS
- 1.Windows 7 Ultimate x64; 2.Windows 7 Ultimate x64
- CPU
- 1.AMD Phenom II X6 1075T; 2.Intel Core i7-2720QM 2.20 GHz
- Memory
- 1.8GB DDR3; 2.8GB DDR3
- Graphics Card(s)
- 1.AMD HD 5670 1GB; 2.NVIDIA GeForce GT 555M 3GB
- Monitor(s) Displays
- 1.Samsung SyncMaster; 2.17.3in FHD
- Screen Resolution
- 1.1600X900; 2.1920X1080
- Hard Drives
- 1.1TB; 2.1TB 500GB X2
- Keyboard
- 1.Microsoft Wireless; 2.Backlit
- Mouse
- Microsoft Wireless; 2.Microsoft Wireless Mobile 3500
- Internet Speed
- 10.0 Mbps