step daughters laptop have disk errors

[cynet]

Hi Guys, really need some help, on my step daughters laptop and have disk errors on C:drive so unable to do a disk check and unable to do a system restore due to this issue, any suggestions please.

 

[stubbyhs]

What are the errors? Does it crash?

Run a virus check (Here is Microsoft's virus scanner).

 

[cynet]

chkdsk will not run.......error 766f6c756d652e63 3f1, thats what comes up when trying to fix the c drive for errors.

 

[rraod]

If the Windows is on C: and running, windows will not allow you to run CHKDSK on C:. It will give a message saying that it can reschedule a disk check before the next reboot.

All you have to do after giving the CHKDSK command for C: is to accept the reschedule message and reboot. The system while rebooting runs the CHKDSK and will fix any errors it finds and then reboots the system to the desktop.

If the disc check error 766f6c756d652e63 3f1 comes see this page for remedy.

 

[cynet]

Many thanks

 

[rraod]

You can also do a SFC/ SCANNOW at elevated command prompt (right click on command prompt at Start - All Programs - Accessories and Run as administrator).

 

[cynet]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC/ SCANNOW

Microsoft (R) Windows (R) Resource Checker Version 6.0
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

Scans the integrity of all protected system files and replaces incorrect version
s with
correct Microsoft versions.

SFC [/SCANNOW] [/VERIFYONLY] [/SCANFILE=<file>] [/VERIFYFILE=<file>]
[/OFFWINDIR=<offline windows directory> /OFFBOOTDIR=<offline boot directory>
]

/SCANNOW Scans integrity of all protected system files and repairs files
with
problems when possible.
/VERIFYONLY Scans integrity of all protected system files. No repair operati
on is
performed.
/SCANFILE Scans integrity of the referenced file, repairs file if problems
are
identified. Specify full path <file>
/VERIFYFILE Verifies the integrity of the file with full path <file>. No re
pair
operation is performed.
/OFFBOOTDIR For offline repair specify the location of the offline boot dire
ctory
/OFFWINDIR For offline repair specify the location of the offline windows d
irectory

e.g.

sfc /SCANNOW
sfc /VERIFYFILE=c:\windows\system32\kernel32.dll
sfc /SCANFILE=d:\windows\system32\kernel32.dll /OFFBOOTDIR=d:\ /OFFWINDI
R=d:\windows
sfc /VERIFYONLY

This is the results of that command prompt, any ideas?

 

[rraod]

Looks like there is an error in the syntax.

Correct command would be SFC /SCANNOW (space before /) Sorry!

 

[cynet]

lol NP doing it now, thank you

 

[cynet]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>SFC /SCANNOW

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 100% complete.

Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log

The system file repair changes will take effect after the next reboot.

Thank You for the help, seems to have worked nice one all the best

 

[rraod]

Glad to have helped you.

 

[Phone Man]

Go to this site and download Speccy - System Information - Free Download
It will give you specs on your PC. Under the Disk Drive look at the S.M.A.R.T readings and post them. It will show what is going on with the drive and what may have caused the errors. See my example.



Jim

 

[cynet]

Thank you for the software link have included the results in this thread and still can't do a CHSDSK on the system sadly, still says previous software installation conflict stopping it from working.

Manufacturer Hitachi
Product Family Travelstar
Series Prefix Standard
Model Capacity For This Specific Drive 250GB
Heads 16
Cylinders 16383
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
LBA Size 48-bit LBA
Power On Count 2558 times
Power On Time 135 Days 2 Hours
Features S.M.A.R.T., APM, AAM, NCQ
Transfer Mode SATA I
Interface SATA
Capacity 117GB
Real size 120,034,123,776 bytes
RAID Type None
S.M.A.R.T
01 Read Error Rate 100 (100 worst) Data 0000000000
02 Throughput Performance 100 (100) Data 0000000000
03 Spin-Up Time 253 (253) Data 0000000000
04 Start/Stop Count 098 (098) Data 0000000E29
05 Reallocated Sectors Count 100 (100) Data 0000000000
07 Seek Error Rate 100 (100) Data 0000000000
08 Seek Time Performance 100 (100) Data 0000000000
09 Power-On Hours (POH) 093 (093) Data 0000000CAA
0A Spin Retry Count 100 (100) Data 0000000000
0C Device Power Cycle Count 099 (099) Data 00000009FE
BF G-sense error rate 100 (100) Data 0000000000
C0 Power-off Retract Count 100 (100) Data 00000000A2
C1 Load/Unload Cycle Count 099 (099) Data 0000004C98
C2 Temperature 189 (189) Data 000009001D
C4 Reallocation Event Count 100 (100) Data 0000000000
C5 Current Pending Sector Count 100 (100) Data 0000000000
C6 Uncorrectable Sector Count 100 (100) Data 0000000000
C7 UltraDMA CRC Error Count 200 (200) Data 0000000000
DF Load/Unload Retry Count 100 (100) Data 0000000000
Temperature 29 °C
Temperature Range ok (less than 50 °C)
Status Good
Partition 0
Partition ID Disk #0, Partition #0
Size 9.75 GB
Partition 1
Partition ID Disk #0, Partition #1
Disk Letter C:
File System NTFS
Volume Serial Number 90E5896C
Size 51GB
Used Space 35.7GB (70%)
Free Space 15.4GB (30%)
Partition 2
Partition ID Disk #0, Partition #2
Disk Letter E:
File System NTFS
Volume Serial Number E699A76E
Size 51GB
Used Space 112MB (1%)
Free Space 51GB (99%)
Hitachi HTS542512K9SA00
Manufacturer Hitachi
Product Family Travelstar
Series Prefix Standard
Model Capacity For This Specific Drive 250GB
Heads 16
Cylinders 16383
SATA type SATA-II 3.0Gb/s
Device type Fixed
ATA Standard ATA8-ACS
LBA Size 48-bit LBA
Power On Time 111 Days 16 Hours
Features S.M.A.R.T., APM, AAM, NCQ
Transfer Mode SATA I
Interface SATA
Capacity 117GB
Real size 120,034,123,776 bytes
RAID Type None
S.M.A.R.T
01 Read Error Rate 100 (100 worst) Data 0000000000
02 Throughput Performance 100 (100) Data 0000000000
03 Spin-Up Time 253 (253) Data 0000000000
04 Start/Stop Count 091 (091) Data 0000003A5F
05 Reallocated Sectors Count 100 (100) Data 0000000000
07 Seek Error Rate 100 (100) Data 0000000000
08 Seek Time Performance 100 (100) Data 0000000000
09 Power-On Hours (POH) 094 (094) Data 0000000A78
0A Spin Retry Count 100 (100) Data 0000000000
0C Device Power Cycle Count 099 (099) Data 00000009FE
BF G-sense error rate 100 (100) Data 0000000000
C0 Power-off Retract Count 100 (100) Data 000000001B
C1 Load/Unload Cycle Count 096 (096) Data 000000A7FD
C2 Temperature 203 (203) Data 00000A001B
C4 Reallocation Event Count 100 (100) Data 0000000000
C5 Current Pending Sector Count 100 (100) Data 0000000000
C6 Uncorrectable Sector Count 100 (100) Data 0000000000
C7 UltraDMA CRC Error Count 200 (200) Data 0000000000
DF Load/Unload Retry Count 100 (100) Data 0000000000
Temperature 27 °C
Temperature Range ok (less than 50 °C)
Status Good
Partition 0
Partition ID Disk #1, Partition #0
Disk Letter D:
File System NTFS
Volume Serial Number 34DC6ECC
Size 112GB
Used Space 367MB (1%)
Free Space 111GB (99%)

 

[rraod]

I suggest you do SFC /SCANNOW a couple more times till it found no further errors. Then try to do the CHKDSK.

 

[cynet]

I suggest you do SFC /SCANNOW a couple more times till it found no further errors. Then try to do the CHKDSK.

O'k will do thank you

 

[cynet]

I suggest you do SFC /SCANNOW a couple more times till it found no further errors. Then try to do the CHKDSK.

Run it again and found no errors like the 1st time I ran it should I have a go one more time to double check?

 

[cynet]

Ran it a second time and nothing, followed a few suggestions on the microsoft site in this thread for links and hasn't helped, really puzzled by this issue.

 

[theog]

I would Check the hard drive with the manufacturer's diagnostic tools.
Hard Drive Diagnostics Tools and Utilities (Storage) - TACKtech Corp.
HD Diagnostic

 

[ignatzatsonic]

Have you run a Windows memory test or Memtest?

If you have multiple sticks of RAM, you might see if you can run check disk using only a single RAM stick.