STOP: 0x0000007F

[spok22]

While trying to update quicktime on my netbook, the window froze and would not let me shut down so I held down my power until my netbook would shut down. When I restarted my computer, I got the bsod along with the stop error 0x0000007F. So I think that it has to do with me shutting down during the update. I tried uninstalling the program but it wont let me do it in safe mode and restoring my computer to an earlier point doesnt work either. Any help would be greatly appreciated. I am running windows 7 starter and the netbook is about a year old. I didnt change the os.

 

[spok22]

Is there anyone that can help me out with this? please?

 

[RhapsodyOfFire]

We have the same Bsod issue 0x0000007F in one of our company computers. We tested all the hardware separated and no errors where found. So we concluded it happened after updating Windows 7. But the released update I think came around the middle of June. Don't know the specific update but it changes some system kernel files I guess.
I recommend going into safe mode and go here Start-Run- type msconfig press enter and go to start up and disable any programs you don't need especially quicktime and maybe go in services and disable quicktime too if it has processes there. Press ok and choose restart now.See are there any changes

 

[MvdB]

Hello Spok,

Most of your dumpfiles point to standard drivers, mostly: monitor.sys

I would force standard drivers to be reset. Please see the following tutorial for sfc:

http://www.sevenforums.com/crashes-...-sfc-scannow-command-system-file-checker.html

 

[spok22]

We have the same Bsod issue 0x0000007F in one of our company computers. We tested all the hardware separated and no errors where found. So we concluded it happened after updating Windows 7. But the released update I think came around the middle of June. Don't know the specific update but it changes some system kernel files I guess.
I recommend going into safe mode and go here Start-Run- type msconfig press enter and go to start up and disable any programs you don't need especially quicktime and maybe go in services and disable quicktime too if it has processes there. Press ok and choose restart now.See are there any changes

I did that before I posted this message. There were no changes. Except one thing, that just happened today when I turned on my computer. I looked for recovery points and it said that it could not find any. I had some the last time I tried to do it but now they have all disappeared.

 

[spok22]

Hello Spok,

Most of your dumpfiles point to standard drivers, mostly: monitor.sys

I would force standard drivers to be reset. Please see the following tutorial for sfc:

http://www.sevenforums.com/crashes-...-sfc-scannow-command-system-file-checker.html

Hi. Your link leads to the top of the forums. Would you mind providing another link please?

 

[MvdB]

Hello Spok,

Most of your dumpfiles point to standard drivers, mostly: monitor.sys

I would force standard drivers to be reset. Please see the following tutorial for sfc:

http://www.sevenforums.com/crashes-...-sfc-scannow-command-system-file-checker.html

Hi. Your link leads to the top of the forums. Would you mind providing another link please?

Sorry about that:
http://www.sevenforums.com/tutorial...nd-system-file-checker.html?highlight=scannow

 

[spok22]

Hello Spok,

Most of your dumpfiles point to standard drivers, mostly: monitor.sys

I would force standard drivers to be reset. Please see the following tutorial for sfc:

http://www.sevenforums.com/crashes-...-sfc-scannow-command-system-file-checker.html

Hi. Your link leads to the top of the forums. Would you mind providing another link please?

Sorry about that:
http://www.sevenforums.com/tutorial...nd-system-file-checker.html?highlight=scannow

Just finished. It says that Windows Resource Protection found corrupt files but was unable to fix some of them. It also says that details are included in the cbs.log windr/logs/cbs/cbs.log. but im not sure what that means.

 

[MvdB]

Hi. Your link leads to the top of the forums. Would you mind providing another link please?

Sorry about that:
http://www.sevenforums.com/tutorial...nd-system-file-checker.html?highlight=scannow

Just finished. It says that Windows Resource Protection found corrupt files but was unable to fix some of them. It also says that details are included in the cbs.log windr/logs/cbs/cbs.log. but im not sure what that means.

Ok. That happens often and is ok. sometimes you need to run SFC scannow multiple times. It happens that it needs multiple "passes"to repair everything. Please try that.

If 2 more times does not solve the problem then use your windows explorer to go to C:\windows\logs\CBS and upload cbs.log in a post in this thread.

 

[spok22]

This is the cbs.log since the sfc scannow didnt work out.

 

[MvdB]

This is the cbs.log since the sfc scannow didnt work out.

From a quick look at the log I gather that SFC gave you the message that it couldn't fix, right?

As far as I can tell... we have three options:
-Either you got malware that also hides or deleted your restore points. That is a used hide mech for malware... OR
- For some reason your base W7 drivers are messed up.
- Your update was very messed up because you forced a shutdown at a crucial point in the update. This could be a reason for the second option even though I'm a bit surprised by your losing recovery points by that...

I'd give the following a quick try as it has the least consequences: If you're up to it, go in your BIOS, disable all USB devices, boot in SAFE MODE and run sfc scannow again two times. SFC was unable to recover your standar USB drivers and, as it tried to do so, we must assume they are corrupted.

A more difficult path but one I think this will amount to, is to do a full or partial re-install of W7 using your W7disc (or recovery disk) which I hope you have... there are tutorials here on how to do that.

 

[spok22]

This is the cbs.log since the sfc scannow didnt work out.

From a quick look at the log I gather that SFC gave you the message that it couldn't fix, right?

As far as I can tell... we have three options:
-Either you got malware that also hides or deleted your restore points. That is a used hide mech for malware... OR
- For some reason your base W7 drivers are messed up.
- Your update was very messed up because you forced a shutdown at a crucial point in the update. This could be a reason for the second option even though I'm a bit surprised by your losing recovery points by that...

I'd give the following a quick try as it has the least consequences: If you're up to it, go in your BIOS, disable all USB devices, boot in SAFE MODE and run sfc scannow again two times. SFC was unable to recover your standar USB drivers and, as it tried to do so, we must assume they are corrupted.

A more difficult path but one I think this will amount to, is to do a full or partial re-install of W7 using your W7disc (or recovery disk) which I hope you have... there are tutorials here on how to do that.

If it is malware, can i download an antivirus program and get rid of it? Also how do i disable my usb devices? I can't do the windows 7 re-install because I bought my netbook off of craigslist, but Im pretty sure my os, Windows 7 starter came preinstalled with the computer. Is there any way I can access it for free if that is the case?

 

[MvdB]

If I understand correctly, you do not have a W7 disc but only a pre-installed W7 on your machine.... In that case:

http://www.sevenforums.com/tutorials/668-system-recovery-options.html

 

[spok22]

Which option would i choose from there? I have already done the system restore option.

 

[MvdB]

Which option would i choose from there? I have already done the system restore option.

Are you sure?? I gathered you had tried a repair from non-existing recovery points, so .. that did not work. If you really tried a W7 install restore using the pre-install on a partition on your harddisk.. and that did not work? In that case I don't think you have any other option but to do a clean install from a dvd/cd disc.

 

[spok22]

also i was looking around for a way to reinstall a preinstalled os and it said that i need to disable the boot booster before i do that. When i went into my bios, i couldnt find the boot booster option. any idea why?

 

[MvdB]

also i was looking around for a way to reinstall a preinstalled os and it said that i need to disable the boot booster before i do that. When i went into my bios, i couldnt find the boot booster option. any idea why?

Eeeehhh no.. but that's because you've not filled in all your correct systems spec's
Go to user CP and do that please.

 

[FredeGail]

Hello.

I'm very new at analyzing BSOD's, just so you're warned.

Unable to load image \SystemRoot\system32\DRIVERS\athr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athr.sys
*** ERROR: Module load completed but symbols could not be loaded for athr.sys
Probably caused by : athr.sys ( athr+8a12b )

As I've been told, athr.sys is your LAN-Wireless driver. Either not loaded, or outdated.

Second .dmp..
Couldn't really load this one. Quite uncompleted.

Third .dmp..

Probably caused by : monitor.sys ( monitor!BrightnessTargetToPercentage+32 )

This would be your Microsoft Windows monitor driver file. Try updating either your monitor driver, or your graphic driver (clean install recommended).

Forth .dmp..
Looks unloaded to me.

This is just some of your .dmp, but try updating a couple of drivers
FredeGail

 

[MvdB]

Hello.

I'm very new at analyzing BSOD's, just so you're warned.

Unable to load image \SystemRoot\system32\DRIVERS\athr.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for athr.sys
*** ERROR: Module load completed but symbols could not be loaded for athr.sys
Probably caused by : athr.sys ( athr+8a12b )

As I've been told, athr.sys is your LAN-Wireless driver. Either not loaded, or outdated.

Second .dmp..
Couldn't really load this one. Quite uncompleted.

Third .dmp..

Probably caused by : monitor.sys ( monitor!BrightnessTargetToPercentage+32 )

This would be your Microsoft Windows monitor driver file. Try updating either your monitor driver, or your graphic driver (clean install recommended).

Forth .dmp..
Looks unloaded to me.

This is just some of your .dmp, but try updating a couple of drivers
FredeGail

Hello Frederik, good work but I think he's already past that... SFC is unable to restore standard W7 drivers. And a W7 repair has not worked. Only thing left now is a real W7 recovery from a W7 Disk or Recovery disk of this system (when it was still stable ) .

We need to know what his BIOS/MOBO is so we can help him set the BIOS boot order to cd.

 

[MvdB]

Spok, some extra info. Be sure to check this tut for a repair install:
http://www.sevenforums.com/tutorials/3413-repair-install.html

+ on your question on hunting down Malware... even though I think you're past that point now, you could have a look at : Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer