Stuck in Samsung logo screen Windows 7

[Joji]

Hi,

Good day!

This is my first time to post a concern here. I am currently using a Samsung laptop; NP300E4A-A04PH Core i3 2350M 2.30GHz 2GB RAM DDR3 Windows 7 Ultimate for 5years. It used to work last 2 days ago, no problem at all, no any updates. Earlier today it suddenly stuck in Samsung icon. I can't access DEL, F2 (setup), F4 (recovery) and F8 as well (safe mode) or any key.

My last option would be reformatting the OS, and try reinstalling the windows. But as I’ve said a while ago, I can’t access any functions in my keyboard as it gets stuck in Samsung icon.

I really need this as I need to skype with my grandmother in our province.

Sorry for my poor English. Please help me. Thank you

 

[cyanna]

Samsung support advises to:

1. Remove any CD's, DVD's, or Flash Drives from the device.

1. Force the laptop to shut down by Pressing and Holding the Power button.
   • Don’t worry; forcing a shutdown will not harm the laptop.

1. Power On the laptop and access the BIOS Setup Utility by Pressing F2. You need to do this immediately and repeatedly or the boot process will continue past the point where the command is available!
   
   • If you fail to access the BIOS Setup Utility, shut down the laptop and try again.

1. Once you have accessed the BIOS Setup Utility, Press F9 to "Load default configuration now", and then Enter to select Yes.
2. Press F10 then Enter to "Save configuration changes and exit now".
3. Allow the laptop to restart normally, and then Restart the laptop.

 

[Joji]

Thanks sir/maam for your response. but i tried several times. Still can't accessed F2.

 

[cyanna]

Try Esc or F10 instead

 

[Joji]

not working either. for the record my keyboard is working fine, as i tried to adjust the brightness using Function key. Thank you cyanna for assisting and having patience with my problem.

 

[Joji]

anyone? please.

 

[ThrashZone]

Hi,
You might remove the battery and hold down the power button for about or at least 1 minute to drain the power out of the machine and after you can leave it over night might be a good thing to try too.
Then the next day insert the battery and once you power on start tapping the F2 key as already described.

 

[Joji]

Ill try that later today. Thanks for your assistance ThrashZone.

 

[ThrashZone]

Hi,
No problem hope it works out please let us know
If you have a FN key try holding it down while you hold down or tap the esc... key process ?

 

[Joji]

hmm i just tried the FN key while tapping and/or holding the esc key. but still no response.

 

[ThrashZone]

Hi,
All FN keys are usually colored
Other keys with the same color will do functions with the FN key
How many same color F keys are there and what do they look like
A photograph might help use see what the symbols look like and possibly identify which F key to use
Use the Go Advanced button under the reply box to see a paper clip symbol to search for and upload files here you take.
Then use the paper clip icon again to insert the images in your reply.

 

[Joji]

Hi,

See attached. hope that helps

Thank you

 

[cyanna]

That picture says F2 or F4 shoud get you to either bios or recovery. If neither key works it is likely this is a hardware problem. If taking out the battery and leaving the laptop for a while doesn't fix it it is probable you'll need a repair shop and/or a new laptop.

 

[Joji]

i already removed the battery overnight and tried to checked it again with and without the batt but still doesnt worked. Thanks so much cyanna! :shock:

 

[ThrashZone]

Hi,
I'd also use F10 as already suggested earlier
Hold down the FN key and just keep tapping the F10 key
You can also try the FN lock so you can press the power button while tapping the F10 key.

 

[Joji]

Ill try that too. Thanks for your time ThrashZone

 

[Hofer]

Hi Joli,
have you solved the Problem? How?
I have the same Problem! It's

Hi Joli,
have you solved the Problem? I have the same!

 

[Barman58]

You would probably get better response to your question If you started a new thread stating your issue in detail, (similar issues may have different causes), and link to this one as a lot of members check for new threads rather than scan random older threads.

Also "Joli" is no longer visiting the forum so is unlikely to respond

 

[behutchins]

Don’t worry; forcing a shutdown will not harm the laptop? NOT TRUE, I DID THAT TOO MANY TIMES AND IT MESSED UP MY 1 TB HARD DRIVE ONCE. IT CAN IN FACT CAUSE HARM.