System Devices show no drivers installed in Device Manager

[kyleknapp]

In Device Manager, I notice several devices under System Devices that have no drivers installed.

• Direct Memory Access Controller
• High Precision Event Timer
• Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22
• Intel(R) 82801 PCI Bridge - 244E
• Numeric Data Processor
• Programmable interrupt controller
• System Speaker
• System Timer

on each of these, the General tab says "No drivers are installed for this device"
https://www.sevenforums.com/attachment.php?attachmentid=398895&stc=1&d=1495250966

Despite this, the "Driver" tab shows a Microsoft driver installed version installed, and when I attempt to update it, I get this:
https://www.sevenforums.com/attachment.php?attachmentid=398896&stc=1&d=1495250966


There are no warnings, no yellow exclamation marks, just the statement that no drivers are installed. What does this mean?

I use this computer for audio recording, and have recently experienced an increase in audio dropouts. I wonder if this might be related?

 

[fireberd]

I would start by installing (reinstalling?) the Intel motherboard chipset drivers. The devices you list are covered by the chipset drivers. You can get them at the PC vendor or direct from Intel Intel | Data Center Solutions, IOT, and PC Innovation

They may be related to your dropouts. But, run the Latency Mon program and see what it tells you.
http://www.resplendence.com/latencymon

I too have a home recording studio, using Sonar Platinum and an MOTU 896Mk3 Hybrid

 

[TresV]

Certainly the drivers and dropouts are related.
If you are having a pre-build machine, check for any maintenance tool on manufacturer's website.
Otherwise, as fireberd suggested, check directly with the manufacturer of your chip.

There happens to be an update utility in the link below for Intel 6 series:
Downloads for Intel® Chipset Software Installation Utility

 

[kyleknapp]

Thanks for the response. I've been working on this problem for months with no success. Here is a LatencyMon screenshot.
https://cdn.sevenforums.com/images/styles/window7/attach/jpg.gif

I've had a discussion going for awhile on this indierecordingdepot thread. Lots of ideas offered, none helped.

I posted this particular question here because it looked like more of a Windows problem (I'll post anything I learn here over there as well).

I tried reinstalling the chipset drivers (I got them here). After running the install program, nothing changed in the Device Manager.

FWIW, all but one of these devices shows the same Microsoft Driver (version 6.1.7601.17514, 6/21/2006)
but the "Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22" device shows an Intel driver (version 9.2.0.1035, 7/25/2013).

 

[kyleknapp]

checking your Intel update utility link now...

 

[kyleknapp]

downloaded and ran the update utility - it produces a list of drivers installed and latest versions. There was nothing in the list. (When I clicked the "Older Drivers" tab, it offered an HD Graphics Driver, but no chipset drivers)

My MB is a Gigabyte Z68A-D3H-B3 (Socket 1155), btw

 

[TresV]

You could try removing whatever chipset drivers you have installed now, cleaning up with CCleaner - standard scan and then registry clean and then launch the update utility again?

 

[kyleknapp]

Can you help me? I'm not sure how to do that. If I just uninstall the devices in question from the Device Manager, do I risk crippling my computer? Should I reboot before or after running the update utility? (Is the Intel utility really applicable, since the board is made by Gigabyte, or should I run Gigabyte's Chipset driver installer?)

 

[TresV]

Drivers are easily removed through Device Manager. As for the chipset check with dxdiag - Start -> Run -> type in dxdiag and take a look at 'Processor'.

 

[kyleknapp]

processor is: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz (4 CPUs), ~3.3GHz
https://cdn.sevenforums.com/images/styles/window7/attach/jpg.gif

My question was, I know how to uninstall drivers in Device Manager, but is it SAFE to delete Chipset drivers? (Can Windows run without them?)

 

[fireberd]

When you first power on the PC do you get any diagnostic beeps or diagnostic motherboard display for any errors?

Those errors do suggest likely motherboard Intel chipset problems. Possibly a CMOS (BIOS) reset may help.

This is definitely a PC problem, not a DAW/recording problem.

 

[fireberd]

Also, look at the BIOS and see if all the devices are being recognized in the BIOS.

 

[kyleknapp]

no, no diagnostic beeps or indications of anything wrong at startup.

I'm not sure what you're suggesting regarding devices recognized in the BIOS. What devices would I look for? I spent a long time in the BIOS a few days ago looking for a way to adjust the PCI timer (someone suggested that might be my problem, as my recording interface uses a pair of legacy PCI cards), but I found nothing resembling that there.

 

[fireberd]

I don't have access to your BIOS format but some will show disabled or missing devices. Maybe a BIOS (CMOS memory) reset should be done. If the BIOS does not "see" a device, Windows will not either.

 

[Paul Black]

If you do need to see if you have any problem devices, then you can run my batch script below to produce an output file that tells you what the problem devices are, and the errors associated with them!

Under the heading msinfo32 [MS System Information] - Problem Devices . . ., please run MS_Info32_Find_Problem_Devices.bat, Option [2] and from here => BATCH PROGRAMS [Standalone] and then upload the results using the tutorial at the bottom of the above link [Upload to SevenForums . . .] and someone will look at it for you.

INFORMATION: I have written quite a few batch scripts in order to streamline processes, avoid possible typing errors, and save time hunting around for specific Windows and tabs etc. It is just quicker and easier for users to run the batch script and then upload the results for us to look at.

I hope this helps!

 

[wither 2]

Are there any problems shown in the Sound tabs?