System Freezes, Kernel Power Error

[KyleT]

System Freezes/lockups/bsod

Hey, I just got a new computer about a week ago and Ive notice that its been having this weird problem. Its happened about once or twice a day, the last couple of days.

I will be surfing the web or listening to music on itunes and the system will freeze completly to the point where I have to hold the power button down to turn off the machine. On startup I get the screen where it says "windows did not shut down properly.." When I log back in and open the event viewer it shows the same error everytime. "Kernel-Power. Event ID 41. Task Category (63).

I changed my power plan from balanced to high performance thinking it was a power issue.

I also read through this thread: [SOLVED] Kernel-Power 41 (63) error - Tech Support Forum and I noticed that I also have 2 audio drivers and I disabled one of them. But I still encountered the same problem again later.

If anyone could be of some help that would be great. My computer is a HPE-410f. Here are the exact specs of the machine :HP Pavilion Elite HPE-410f Desktop PC Product Specifications - HP Customer Care (United States - English)
Im not overclocking anything, and everything on my machine is stock. If you need anymore information feel free to let me know, because I am new to this site.

 

[KyleT]

Well Im pretty sure Im getting the Kernel-Power error is because Im having to hold down the power button to shut down the computer and it doesnt shut down completly.

But this still doesnt change the fact that my system keeps freezing to the point where I have to press the power button to shut it off. What can I check to see what would be causing this freezing?

 

[JMH]

Hello Kyle & welcome...

* Fill in your computer specs, so that we will have some information in order to help you.

* Your problem may be caused by many things > RAM problems >graphics drivers > overclocking > heat issues > using more than one AntiVirus at the same time > etc etc.

* Make sure PSU is working properly

* If overclocking, restore to original

*Any BSOD DMP files produced?
If so we need them to enable us to assist you with your computer's symptoms.

* Have you any System Restore points created PRIOR to this happening?


Some troubleshooting steps you might care to consider.

*Type event viewer, in search (by start button) and look for errors that may show the cause of the problem.
Look for critical errors (they have red in the left column ).
Note critical errors that say app hang, app crash, or anything that relates to the problem.
Google for more information.

* Try a clean boot, or boot into safe mode.
Does the behavior persist?
http://www.sevenforums.com/tutorials/69585-safe-mode.html

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

* Run DiskCleanup
http://www.sevenforums.com/tutorials/818-disk-cleanup-open-use.html

* How to Repair Windows 7 System Files with System File Checker
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

* Then run checkdisk (chkdsk).
http://www.sevenforums.com/tutorials/433-disk-check.html

* Check out the links below that may provide you with more information.

http://www.sevenforums.com/crash-lo...bleshooting-explorer-exe-crashing-issues.html

http://www.sevenforums.com/tutorials/681-startup-repair.html?ltr=S

http://www.sevenforums.com/tutorials/3413-repair-install.html

Windows 7, Explorer crash bug - "Explorer has stopped working" - Microsoft Answers

 

[KyleT]

Here are the exact specs for my computer: HP Pavilion Elite HPE-410f Desktop PC Product Specifications - HP Customer Care (United States - English)

It just froze again, except this time instead of just freezing completely and me having to hold the power button down. It froze, I got the blue screen, and then the system restarted.

Here is what was logged in the event viewer:

 

[JMH]

Event ID: 1001 Source: bug check
Source: BugCheck
Type: Error
Description:
The computer has rebooted from a bugcheck. The bugcheck was: 0x00000124 (0x0000000000000000, 0xfffffa8004b19038, 0x0000000000000000, 0x0000000000000000).

A dump was saved in: C:\Windows\Minidump\112809-21309-01.dmp. Report Id: 112809-21309-01.

Comments and links for event id 1001 from source BugCheck


Kyle,
You say your computer is almost brand new...and I would imagine under warranty.

A new computer should not be presenting with the problems you have listed - & we volunteers should not be putting at risk the rights,YOU, the consumer has under that warranty...
Be aware that attempting any subsequent harware troubleshooting steps may, in some cases, void your warranty.

I strongly suggest that you should seek further advice asap.
Under Warranty terms a duty of care applies.

 

[KyleT]

Here is the error that came up after I logged back in from the computer randomly restarting itself.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA800798A8F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

 

[JMH]

Kyle,

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.


To ensure minidumps are enabled:

*Go to Start, in the Search Box type: sysdm.cpl Press Enter.
*Under the Advanced tab, click on the Startup and Recovery - Settings... button.
*Ensure that Automatically restart is unchecked.
*Under the Write Debugging Information header select Small memory dump (256 kb) in the drop down box (the 256kb varies).
*Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
*OK.
Reboot if changes have been made.


If there are no dmp files
Go to C:\Window\minidumps and look for files that have .dmp extension > zip them up and upload them to the forum.


http://www.sevenforums.com/crash-lockup-debug-how/35349-stop-0x124-what-means-what-try.html

 

[KyleT]

Just crashed/restarted itself again. I will attach the the dmp file from tonight.

 

[KyleT]

It froze. I tried restarting it and It wont boot. My screen stays black and my keyboard never turns on. I can hear the fans and everything running, but it doesnt start up.

 

[JMH]

Kyle,

The most recent dmp file upload still points to a hardware device (unknown as of yet) in distress.

If this computer is still under warranty your best bet is to return it as the troubleshooting may void the warranty. {as stated in my post 5 above}

 

[zigzag3143]

Just crashed/restarted itself again. I will attach the the dmp file from tonight.

KyleT

While we can probably "sus" out the hardware that is causing the problem. If it is under warranty you should let them fix or replace it(despite it being a PITA) because opening the case and removing hardware will most certainly void a warranty which you have already paid for.

 

[KyleT]

Kyle,

The most recent dmp file upload still points to a hardware device (unknown as of yet) in distress.

If this computer is still under warranty your best bet is to return it as the troubleshooting may void the warranty. {as stated in my post 5 above}

I just looked it up on the hp site and it says the warranty expired last month

I have no clue what to do. The computer isnt booting at all. And i dont have the windows7 cd either.

 

[KyleT]

Well I unplugged the power cord for a good hour, plugged it back in and tried it again and now the system actually boots up. Is there anything I can check to see why nothing was booting up before?

 

[zigzag3143]

Well I unplugged the power cord for a good hour, plugged it back in and tried it again and now the system actually boots up. Is there anything I can check to see why nothing was booting up before?

Yes.

You can check in event viewer to see if the problem is logged.


There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Event viewer (local) and look for errors listed in the last day, week, etc. Then go to the windows log>application tab. Finally the windows Logs>system tabs.

You want to look for all errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.

 

[KyleT]

These are the 3 main errors that I get the most.

^not sure what is causing this one.

^Whenever I put my camera memory card in the drive it always asks me to scan for errors, but Im not sure if thats what this error is for or not.

^And I know this one is from holding down the power button to restart the computer

 

[JMH]

* Kyle we need any new DMP files created to do further analysis.

* Your Event Viewer > Event ID's appear to refer to...
ID 41 is quite common & doesn't always present a problem.


Event ID: 20

Event ID: 11

Event ID: 41

 

[KyleT]

Thanks for the links. The computer is booting fine now, but Im still having the freezing error.

I only see one new dmp file since the last one I posted and Ill attach it for you guys to take a look at.

 

[JMH]

OK, busy ATM but one of us will get back to you asap....

 

[zigzag3143]

Thanks for the links. The computer is booting fine now, but Im still having the freezing error.

I only see one new dmp file since the last one I posted and Ill attach it for you guys to take a look at.

Still hardware, still the same solutions.

If the problem is bad enough you may want to consider a clean install (which wont fix a hardware problem) because it will eliminate software as a possible cause.

If you still get them then you will have to start pulling out hardware or taking it to someone to do that.

We are happy to continue to help you diagnose this problem but it may be quicker to re-install



Jan (JMH) and I

 

[KyleT]

Clean install, as in reinstalling windows 7?

Also I noticed a new dmp file that I never posted.