System freezing during start-up in both normal and safe modes

[Litz22]

I have been spending the last 12 hours reviewing threads in this forum for solution to my issue with no luck. Start-up Repair has been run-all routines successful. System restore cannot locate any restore points, I have been unable to open explorer to download malwarebytes. sfc scannow completed verification phase but I am not sure if there are other phases beyond that that need to be done as well. I was able to run chkdsk and hardware diagnostics - no issues found.

Hardware related is my battery. I has lost it ability to charge. Could this be the source of my problem?

BTW when I start in mode the Windows Help and Support Window pops up for no reason but then freezes...weird. When I close it I get very limited functionality (windows explorer will open) and everything moves at a glacial pace.

 

[HarriePateman]

Hello welcome to SevenForums,

Please can you follow this this, i know its not related to your problem however i need to see the event log

So follow the instructions below

   Information

Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

If you need to add new information like the dump files, please make a new post in your initial BSOD thread. Please do not make an extra new thread.

If your computer is not creating DMP Files please follow this link: http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

I look Forward to Helping you.