System Repair Not Working on Dell Windows 7 Laptop

[rshalhoub]

I see a drive called Recovery on the disk management tool. When I change the drive path, I can burn that to a DVD but then it doesn't do anything when I put it in and boot from it. It says that the \windows\system32\boot\winload.exe file is not working. The error is 0xc0000001. I have looked up this error and tried to fix it but I cannot. I also went into the winload.exe file on the OS drive and changed the permissions thinking that is why it couldn't load but it still gives me the error.

 

[VistaKing]

If you have the RECOVERY partition you should be able to boot up to the system recovery options .

When you do this

Click Start rb: → All Programs→ Dell DataSafe Local Backup.
That folder is empty ? We re looking for Create Recovery Media

   Note

You will need an 8GB USB flash drive or a DVD‐R/DVD+R disc

 

[rshalhoub]

Yes, all of the Dell folders are empty. Where did the files go?

 

[VistaKing]

Click on rb: type in PROGRAMS and Features and press <ENTER> in the uninstall window . Do you see Dell DataSafe ? If not you should be able to restore your laptop to factory settings from within the Recovery partition . Steps below

Step 1 : Restart PC
Step 2 : When the DELL logo appears, press <F8> several times to access the Advanced Boot Options window.
Step 3 : Select Repair Your Computer. The System Recovery Options window appears.
Step 4 : Select a keyboard layout and click Next.
Step 5 : To access the recovery options, log on as a local user. To access the command prompt, type administrator in the User name field, then click OK.
Step 6 : Click Dell Factory Image Restore. The Dell Factory Image Restore welcome screen appears.
Step 7 : Click Next. The Confirm Data Deletion screen appears.
Step 8 : Select the check box to confirm that you want to continue to reformat the hard drive and restore the system software to the factory condition, then click Next. The restore process begins and may take five or more minutes to complete. A message appears when the operating system and factory‐installed applications have been restored to factory condition.
Step 9 : Click Finish to restart the computer.

 

[rshalhoub]

ok... After my scan the computer started without numerous windows and errors popping up so the computer itself is getting better. The scan must have fixed some stuff. I looked in the Dell folders and they are all empty. When I went to programs and features, I do see Dell Datasafe Local backup but when I look in the size column it is blank. All of the Dell files are blank.
So I rebooted and pressed F8 and then selected Repair Your Computer (like I have done 4,000 times) and it just starts windows. It doesn't give me any options. It says loading windows files at the bottom of a black screen and there is a white bar going across but then it just starts windows.

 

[VistaKing]

Looks like will will have to format the hard drive . Using the ISO from the link I supplied on the previous posts to do the following

   Note

Back up IMPORTANT data before doing the following steps below

On the Dell Splash screen press F12 and choose the device optical drive or USB device . Press enter when you see the screen that says Press any key to boot from cd or DVD…( image below )

When you get to this screen ( image below )

Press Shift and F10 . You will get a command prompt window . It should open up to X:\Sources . In there input these commands and press enter after each line .

DISKPART
LIST DISK
SELECT DISK 0
CLEAN
CREATE PRIMARY PARTITION 
SELECT PARTITION 1 
ACTIVE 
FORMAT FS=NTFS LABEL="Windows" QUICK 
ASSIGN LETTER=C
EXIT
EXIT

Back on the image above press Install Now . Check the I accept the license terms box and click on Next. Click on the Custom (advanced) option. Then choose
Disk 0 Partition 1: (C:\) and click Next

When the computer restarts don't press any keys it will continue on its own .

 

[rshalhoub]

ok... Now that the computer is cleaned up a bit I went into the control panel and was able to tell it to "create a system image". can I use this instead of the iso file I downloaded? It seems to be saving the system image to the disks when it would not do it before. Also, I will have to reinstall MS Office after I load Windows, right? And the thing that worried me about the iso file you recommended was that it kept saying that I should save the drivers, etc. to a disk just in case it doesn't work or reload them. I don't want to do this because I really don't know which drivers I should save. I just want to load Windows and have it work. Should it? I don't care about backing up anything because my son is giving me this computer for my own use so I just want to start fresh without any of his data on it.

 

[rshalhoub]

copying the system image was taking forever so I stopped it. I put in the iso disk and started the computer. I pressed F12 and it showed the disk drive as the top option (I had already changed it in BIOS), I clicked on it and then it took me to a screen that gave me the options of Launch Repair of Your Computer or start windows normally. I clicked launch repair and it put me in an endless loop like it did so many times before just giving me the same option over and over again. So I just started windows. I checked the iso disk and the file is there but for some reason it is not booting from it.

 

[rshalhoub]

I just tried it again and the screen it gives me has the options "Launch Start Up Repair (Recommended)" and "Start Windows Normally"

This is in the Windows Error Recovery utility.

 

[VistaKing]

Type the command below inside the command prompt and I will get you the right drivers for the laptop

wmic bios get serialnumber

If you want a clean installation of Windows 7 . Please click on the download button below . The download is virus free .


Download

Windows 7 Home Premium x64-bit

Use the Product key underneath the laptop

What are you using to create the DVD ? Try using this tool

http://www.sevenforums.com/tutorial...dvd-download-tool.html?filter[2]=General Tips

 

[rshalhoub]

ok... The iso is downloading - 34 minutes left. The serial number is B9QLRQ1.

 

[VistaKing]

Before we wipe the drive please take a look at the link below and follow the instructions listed .

:ar: http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164

It has very useful information . Has a tool that will grab all of the product keys software installed on the PC .


Here is the download drivers link for your laptop

Drivers & Downloads | Dell US

 

[windude99]

Before you trash the recovery partition, try this:
Power on the computer and as soon as you see the Dell splash screen, press ctrl and f11 at the same time. This should make your computer load the recovery partition. Then, you can factory reset your computer.

Source: How do you access Dell’s recovery partition?

 

[rshalhoub]

The control F11 thing doesn't work. It just prompts me to start windows but thank you anyway.
As far as installing the drivers for BIOS, I can't do it because I have uncovered yet another problem with my son's laptop - the drivers won't install unless you have 10% battery life and the battery will not charge. The computer will only work if I have it plugged in. Otherwise, it shuts down. It says plugged but not charging. I went into BIOS and it doesn't even recognize the adapter. When I switch to my daughter's adapter, it is recognized in BIOS but the wattage is too low (90W when it needs 130W). While it will power up, it will not charge with this cord either. So, I cannot install the drivers from the laptop itself. Can I do it from another computer and then copy it somehow to the laptop?
Problem 2: I downloaded your iso file and copied it and tried to boot from that disk and it still will not. Please help.....

 

[VistaKing]

Hi rshalhoub

For the Bios not being able to update . Do this please

Open up an Elevated Command Prompt. Click on rb: type CMD inside Search programs and files . Right click on CMD under Programs (1) choose Run as administrator . Click on Yes button inside the UAC window. One command prompt opens up it should open up to this path C:\Windows\System32>_

Make sure the BIOS file is on the desktop and do this command inside the command prompt

CD desktop

Press <ENTER>

{BIOSFILE}.exe /forceit

Press <ENTER>

Iso issue . What program are you using to burn the iso? What error message are you getting.

 

[rshalhoub]

how do I make sure the BIOS file is on the desktop?

 

[VistaKing]

When you downloaded the BIOS file. It downloaded to C:\Users\Username\Downloads folder . All you have to do is copy the file from that folder and paste it to C:\Users\UserName\Desktop

 

[rshalhoub]

As far as the iso goes, I just click on the file on my hard drive and click burn in windows explorer. It formats the disk and burns it automatically. Then I put the disk in the disk drive of the laptop and booted it. I changed the BIOS so that it should boot from the disc and it doesn't. That is the problem.

 

[rshalhoub]

when i go into the command prompt and type CD desktop, it tells me that desktop is not recognized as an internal or external command. Any other ideas?

 

[rshalhoub]

ok. I got to the desktop and ran the file but it gives me the same error - that it cannot make changes unless the computer has 10% battery and it won't charge.