Solved System Service Exception BSOD: after reinstall after many varied BSODs

[swill]

Two weeks after moving to windows 7 64bit from xp I started getting BSODs of all kinds, caused by, according to bluescreen viewer, core system files like ntoskrnl.exe and tcpip.sys and hal.dll, with messages including BAD POOL CALLER and DRIVER IRQL NOT LESS OR EQUAL. Often after rebooting before the starting windows screen there would be a message saying WARNING: an error has been detected with the hard drive, but the only disk related message I can find in the system log is with with event id 33: "The oldest shadow copy of volume C: was deleted to keep disk space usage for shadow copies of volume C: below the user defined limit." And all the hard drive diagnostics I have used have passed the harddrives. The BSODs often happened when I wasn't at the computer.

So I did a clean (re) install and the day after I get this System Service Exception BSOD which Blue Screen Viewer says is caused by ntoskrnl.exe. The event with id 33 is still occurring in the logs.

Hoping someone can help

 

[x BlueRobot]

[COLOR="Red"]BugCheck 3B[/COLOR], {[COLOR="SeaGreen"]c0000005[/COLOR], fffff80002a70b45, fffff880090e6db0, 0}

Probably caused by : ntkrnlmp.exe ( nt!ExpInterlockedPopEntrySListFault16+0 )

Usual causes:  System service, Device driver, graphics driver, memory

Remove:

Start Menu\Programs\Norton
Start Menu\Programs\Norton Internet Security

Norton is known to cause BSODs, please remove using the official removal tools, and install these free alternatives which have been proven for stability and much lower consumption of system resources:

• Download and run the Norton Removal Tool to uninstall your Norton product

Install and perform full scans with:

• Malwarebytes : Free anti-malware download
• Microsoft Security Essentials | Protect against viruses, spyware, and other malware

   Information

Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

You can also view this thread for a complete free and lightweight security protection combination:

• http://www.sevenforums.com/system-security/206705-good-free-system-security-combination.html

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Information

Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

 

[swill]

tentative recovery

Many thanks, have removed and replaced Norton which has also cheered up immensely the connection from the wireless usb adapter to the router which was becoming intermittent. And much less hard drive activity. So far today no more disconnections or BSODs so touch would won't have to do driver verifier unless things get bad again.

 

[swill]

touch wood

 

[x BlueRobot]

That's good to know, leave this thread open for a about a week, and then mark the thread as solved if you feel you don't have any further problems.

 

[swill]

A couple more blue screens , one when I wasn't at the machine. Blue screen view says they're down to ntoskrnl

 

[x BlueRobot]

[COLOR="red"]BugCheck 1E[/COLOR], {0, 0, 0, 0}

*** WARNING: Unable to verify timestamp for RTL8192su.sys
*** ERROR: Module load completed but symbols could not be loaded for RTL8192su.sys

Probably caused by : [COLOR="Red"]RTL8192su.sys[/COLOR] ( RTL8192su+19c80 )

Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

1: kd> [COLOR="SeaGreen"]lmvm RTL8192su[/COLOR]
start             end                 module name
fffff880`09ae4000 fffff880`09ba7000   RTL8192su T (no symbols)           
    Loaded symbol image file: RTL8192su.sys
    Image path: \SystemRoot\system32\DRIVERS\RTL8192su.sys
    Image name: RTL8192su.sys
    Timestamp:        [COLOR="red"]Thu Nov 25 06:13:42 2010 [/COLOR](4CEDFE96)
    CheckSum:         000B387C
    ImageSize:        000C3000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Your Realtek Wireless LAN driver is problematic and very outdated, update it from here:

• Realtek

 

[swill]

Did that and haven't had any more blue screens so far. That fits because several of the earlier blue screens happened at the point of opening a browser. Here's hoping that's hit the nail on the head and thank you very much indeed.

 

[x BlueRobot]

Your welcome, leave the thread open for a week, and then post if you had any problems or not.

 

[swill]

Kid at Christmas

That's fantastic, it works: no more blue screens and no more wireless connection trouble. So relieved I don't have to replace the machine or bits of it. Thank you very much again

 

[x BlueRobot]

Your welcome, glad to help