The diagnostics policy service is not running

[GlobesStudios]

Whenever I try troubleshooting internet connection problems (which I often do) I run into the same message time and time again without fail; "The diagnostics policy service is not running" I attempted to go into services.msc and fix the problem, when I attempted to start the service manually I got the following message; "The Diagnostic Policy Service service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."

Please don't tell me to reformat my computer, because that's my last resort, I don't have any restore points from before the problem occurred, and I don't want to run a repair install. If anyone can find a solution I will be forever grateful.

 

[James Colbert]

Whenever I try troubleshooting internet connection problems (which I often do) I run into the same message time and time again without fail; "The diagnostics policy service is not running" I attempted to go into services.msc and fix the problem, when I attempted to start the service manually I got the following message; "The Diagnostic Policy Service service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."

In searching for an answer on this issue, I see that you have either had this problem for quite some time or solved your initial query from Dec. 2009 ( http://www.sevenforums.com/general-discussion/46341-cannot-start-diagnostic-policy-service.html )
and are now having the problem again. Can you tell us what transpired between then and now?

Also, in the interest of time, it would be good if you could provide us with the attempts you have already made to resolve the problem.

Please don't tell me to reformat my computer, because that's my last resort, I don't have any restore points from before the problem occurred, and I don't want to run a repair install. If anyone can find a solution I will be forever grateful.

Googling returned many hits regarding this issue, & not too many solutions. Many people's issues were resolved by System Restore, but you have already addressed that, and although you express a lack of interest in running (http://www.sevenforums.com/tutorials/3413-repair-install.html ), that may turn out to be your only option.

That said, a few resolutions did turn up. These may be redundant, but given the sparsity of info provided, they may be redundant:


1) Make sure that MSConfig\General startup selection is set to normal. Restart. Did service start and stay running?

2) Try setting the service to Automatic start. Restart the machine, see if problem solved.

3) Run SFC: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

From: Windows Diagonastic policy service is not running

In Device Manager, uninstall all your network adapters and restart your computer, after which your NW devices will be automatically reinstalled. Check whether the service can be restarted now.

Finally, make sure that SR is turned on and assign it enough disk space to accomodate you when these issues occur.

Another very useful practice is to acquire a good imaging program (such as Acronis) and make regular partition back ups. I can't tell you how 'lifesaving' this can be, although at this moment, it's likely that you can imagine.

James

 

[GlobesStudios]

Whenever I try troubleshooting internet connection problems (which I often do) I run into the same message time and time again without fail; "The diagnostics policy service is not running" I attempted to go into services.msc and fix the problem, when I attempted to start the service manually I got the following message; "The Diagnostic Policy Service service on Local Computer started and then stopped. Some services stop automatically if they are not in use by other services or programs."

In searching for an answer on this issue, I see that you have either had this problem for quite some time or solved your initial query from Dec. 2009 ( http://www.sevenforums.com/general-discussion/46341-cannot-start-diagnostic-policy-service.html )
and are now having the problem again. Can you tell us what transpired between then and now?

Also, in the interest of time, it would be good if you could provide us with the attempts you have already made to resolve the problem.

Please don't tell me to reformat my computer, because that's my last resort, I don't have any restore points from before the problem occurred, and I don't want to run a repair install. If anyone can find a solution I will be forever grateful.

Googling returned many hits regarding this issue, & not too many solutions. Many people's issues were resolved by System Restore, but you have already addressed that, and although you express a lack of interest in running (http://www.sevenforums.com/tutorials/3413-repair-install.html ), that may turn out to be your only option.

That said, a few resolutions did turn up. These may be redundant, but given the sparsity of info provided, they may be redundant:


1) Make sure that MSConfig\General startup selection is set to normal. Restart. Did service start and stay running?

2) Try setting the service to Automatic start. Restart the machine, see if problem solved.

3) Run SFC: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

From: Windows Diagonastic policy service is not running

In Device Manager, uninstall all your network adapters and restart your computer, after which your NW devices will be automatically reinstalled. Check whether the service can be restarted now.

Finally, make sure that SR is turned on and assign it enough disk space to accomodate you when these issues occur.

Another very useful practice is to acquire a good imaging program (such as Acronis) and make regular partition back ups. I can't tell you how 'lifesaving' this can be, although at this moment, it's likely that you can imagine.

James

Yes I've had the problem for ages but now that my internet needs diagnosing often its worse.

1) Tried it, didn't work.
2)Always been set to that.
3)I'll run a scan now inform you of results.

I tried all the other options you listed nothing worked. And running a repair install would mean fixing my disc drive which doesn't work, unless you know of a different way to do it.

 

[James Colbert]

...running a repair install would mean fixing my disc drive which doesn't work, unless you know of a different way to do it.

I'm not sure what you mean by this. When you post back with the results of the SFC scan, would you mind being specific regarding your disc drive issues or any other issues at play?

Thanks,
James

 

[GlobesStudios]

...running a repair install would mean fixing my disc drive which doesn't work, unless you know of a different way to do it.

I'm not sure what you mean by this. When you post back with the results of the SFC scan, would you mind being specific regarding your disc drive issues or any other issues at play?

Thanks,
James

My cd-rom drive is broken beyond repair, I rather not run a repair install or reformat because that would mean replacing it. unless i could run it from usb or something.
I will run the scan tonight and post the results in the morning

 

[James Colbert]

My cd-rom drive is broken beyond repair, I rather not run a repair install or reformat because that would mean replacing it.

Newegg.com - DVD-ROM Drive, CD-ROM Drive, DVD Drive, CD Drivehttp://www.newegg.com/Product/Product.aspx?Item=N82E16827118031

unless i could run it from usb or something.

windows 7 system repair usb - Google Search




http://www.newegg.com/Product/Product.aspx?Item=N82E16827118031

 

[GlobesStudios]

Okay the results of my scan came back

this is the log:
CBS.txt

 

[GlobesStudios]

does this help my case?

when I open the event viewer I get an error message:

Event log service is unavailable verify that the service is running.


When i try running the service manually I get:

Windows could not start the Windows Event Log service on Local Computer.

Error 4201: The instance name passed was not recognized as valid by a WMI
data provider

Is this related to my original problem?

 

[James Colbert]

First, the SFC. As you can see from the returned message in the command window, SFC found corrupt files and successfully repaired all of them. Attached is a file called GLB_sfcdetails.txt. It lists only the files that were repaired. You can see that there are quite a few.

So SFC has repaired the all the corrupt or changed system files on your machine. This may include any 'hacks' or changes you may have made (i.e., to make an old program work, etc.).

1st question: Has this resolved your problem with the DP Service?

does this help my case?

when I open the event viewer I get an error message:

Event log service is unavailable verify that the service is running.


When i try running the service manually I get:

Windows could not start the Windows Event Log service on Local Computer.

Error 4201: The instance name passed was not recognized as valid by a WMI
data provider

Is this related to my original problem?

I can't say if this is related to your original problem, but here are a few links you can view where resolution has been reached, and a google search that will likely turn up more:

Ammars' IT Blog: Error 4201: The instance name passed was not recognized as valid by a WMI data provider

Cannot start event log service on Vista Ultimate

Error 4201: The instance name passed was not recognized as valid by a WMIdata provider - Google Search

In the 1st 2 links, there are 2 different solutions (the 2nd link has quite a few posts that you will have to scroll through, but there are 2 answers that worked for different users, possibly more. The 1st link is one post).

All of this said, I still recommend a repair install, and with the links provided in my previous post for the low cost cd readers and the articles specifying how to do a repair via USB, there really is no reason not to.

James

 

[GlobesStudios]

It didn't solve my problem I'm still having the DP problem.. nothing else I can do?

 

[GlobesStudios]

Turns out my problems were connected! I performed something in the cmd prompt in safe mode, to fix my event log viewer, and it fixed DP!

I have not seen this solution anyway related to DP so here it is:

Start the computer in Safe Mode without networking.
Open a command prompt as administrator
Type "net stop winmgmt" without quotes and press enter to make certain the wmi service is not running.
Go to the windows\system32\WBEM\ and rename the Repository folder.
Restart the system to normal mode.
Open a command prompt as administrator.
Type "net stop winmgmt" without quotes and press enter to stop the wmi service.
Type winmgmt /resetRepository and restart the system.

Test the event viewer/Troubleshooting

 

[James Colbert]

Excellent! Thanks for posting back with your results, and the connection between the Diagnostic Policy issues and Event Viewer error:4201.

James

 

[khodges747]

I had the same problem starting a couple weeks ago. I thought it must have something to do with a bunch of tweaks I had done after installing a new SSD. Today I found out which one it was. I had disabled DiagLog in Performance Monitor. By enabling it again and rebooting I now have DP services again. Here's how:
Start->Administrative tools-->Performance monitor. Click on data collector sets and then expand Startup Event Trace Sessions. If the entry for DiagLog is disabled, right click on it, select Properties, and in the Trace Session tab check the Enabled box. OK everything and close Performance Monitor. Reboot (not sure if that's needed, but it certainly won't hurt) and then check DP services again. In my case, everything was back to normal.

Hope this helps.

 

[snahl]

SOLVED - Diagnostic Policy Service (DSP)

Thanks khodges747

Spent hours and hours to find a solution. THIS one did the trick.

Me too installed Windows7 on an SSD and performed some tweaks.
Found that my DiagLog was disabled as well.

Now the Diagnostic Policy Service (DSP) functions again as expected.

Thank you so much.

 

[MICCOR1]

annoyance

I have no problem starting my DPS, but every time I reboot or restart after shut down I have to restart the DPS. Does anybody know how to resolve this issue, to keep the service running after shut down and restart.

 

[khodges747]

The only thing I can suggest is to verify that the Diagnostic Policy Service is set to run automatically. It sounds as if it may be set to run manually on your machine for some reason.

Try this: Go to the Start menu, type "services" in the search bar and click on the entry called Services (you can also find it in Administrative tools). Scroll down the list of services to find Diagnostic Policy Service. If not already set to Automatic, double click on it and change the setting.

Hope this helps.

 

[MICCOR1]

almost there

I appreciate the input but I did do that in administrative tools(services)that worked but, I had to go into my registry editor and activated it there. And then when I checked my IP Helper I found it disabled again. What do you think is going on with this. I would appreciate some more input.

 

[khodges747]

I really hope one of the experts looks at this thread and gives you some advice, because we've already exhausted my knowledge. Obviously some other program or service is turning your DSP off even after you turn it on, but I have no idea what program or service that might be. Sorry I can't be of more help.

 

[Bubbadama123]

I had the same problem starting a couple weeks ago. I thought it must have something to do with a bunch of tweaks I had done after installing a new SSD. Today I found out which one it was. I had disabled DiagLog in Performance Monitor. By enabling it again and rebooting I now have DP services again. Here's how:
Start->Administrative tools-->Performance monitor. Click on data collector sets and then expand Startup Event Trace Sessions. If the entry for DiagLog is disabled, right click on it, select Properties, and in the Trace Session tab check the Enabled box. OK everything and close Performance Monitor. Reboot (not sure if that's needed, but it certainly won't hurt) and then check DP services again. In my case, everything was back to normal.

Hope this helps.

im using windows 8.1
spent 2 days on why my Network troubleshooter find out that the DPS starts up then stops.

The Diagnostic Policy Service service on local computer started and then stopped. Some services stop automatically if they are not in use by services or programs.

I had no restore points to go back on and after many searching and fixing in the end i found that your post worked, unbelievable how problematic DPS is and the proper info to fix it is very rare.

So many thanks khodges747 : cool:

Reboot (not sure if that's needed, but it certainly won't hurt)

and to reassure, yes you'll need to reboot to get DPS to work.