Solved This computer is not running genuine Windows - Error: 0x8004fe21

[akhriste]

I have Dell XPS 8500 running Windows 7 Ultimate 64bit without any issues since December 2012.
In the beginning of April I start getting this pop-up saying about genuine Window. Tried to google for some solution with no luck.
Please, let me know if there any way to fix it. Thank you.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-X92GV-V7DCV-P4K27
Windows Product Key Hash: aU2z1/fnhnLHmhBm699qYZT2E6s=
Windows Product ID: 00426-OEM-8992662-00400
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {B46D950B-C5D4-4EFF-8723-D11DA2E72AC9}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130318-1533
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{B46D950B-C5D4-4EFF-8723-D11DA2E72AC9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-P4K27</PKey><PID>00426-OEM-8992662-00400</PID><PIDType>2</PIDType><SID>S-1-5-21-4239594204-3886754597-2599604057</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>XPS 8500  </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A10</Version><SMBIOSVersion major="2" minor="7"/><Date>20121019000000.000000+000</Date></BIOS><HWID>B30B3107018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600400-02-1049-7601.0000-1182013
Installation ID: 003270182454977622295245316956392174538133316741674773
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: P4K27
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 5/1/2013 10:22:07 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 4:26:2013 22:29
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: NAAAAAIAAQABAAEAAQADAAAAAgABAAEAHKKSElvz0pd8dvrF5J7TjD4G8J78RQOLSi+WYw==

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            DELL          FX09   
  FACP            DELL          FX09   
  HPET            DELL        FX09
  MCFG            DELL        FX09
  FPDT            DELL          FX09   
  SLIC            DELL          FX09   
  SSDT            SataRe        SataTabl
  MSDM            DELL          FX09   
  SSDT            SataRe        SataTabl
  SSDT            SataRe        SataTabl
  DMAR            INTEL         SNB

 

[Kari]

Please, let me know if there any way to fix it. Thank you.

Hello Akhriste, welcome to the Seven Forums.

Yes, there is an easy fix: buy a valid, legal copy of Windows. Your's is counterfeit, pirated.

Kari

 

[NoelDP]

I'm intrigued by this one - the indications are that the machine shipped with Windows 8 'theoretically' installed - but may have had Windows 7 Pro actually installed as a downgrade. (it's common enough).

So far as I am aware, such machines cannot have Ultimate installed - but I'm prepared to be persuaded otherwise.

@akhriste
Please explain the source of your computer in detail, since the report shows no problems with activation.

 

[Kari]

Noel, see for instance this: pls help me for windows 7. It's the same product key.

Kari

 

[NoelDP]

ALL Dell machines with Ultimate pre-installed use that Key.

 

[Kari]

OK.

I am confused, though, as this key can be found in so many sites offering "Free Windows Keys".

 

[NoelDP]

See the WGA subforum in VIP for details

 

[Kari]

OK, thanks. Better I leave this to you .

 

[akhriste]

Thank you guys.
Kari, I'm also confused why this is happening.
I bought it from Costco - Dell XPS 8500 Desktop, Intel® Core .
It came with Windows 8 pre-installed. Costco provides their own Tech Support.
Since I needed to run VPN on my machine and our company can run it only with Cisco client on Windows 7 I contacted their support and asked if my pc can be downgraded.
Two days later I received dvd from them by Fedex that I used to for reinstalling os.
I had no issues for a few months and vpn is working fine.
NoelDP, hope you'll help we to solve this one.

 

[NoelDP]

As I said earlier, there's no problem with activation, according to the report, and it validated successfully on 26th April.

What exactly are you seeing that makes you think otherwise?

 

[akhriste]

I think my issue is solved now. Tried different solutions from different sites.
NoelDP one of your suggestions worked for me. In one of the posts you pointed about bad Intel Rapid Storage drivers - by the way that link does not work anymore. Anyway, I download latest drivers from Intel, installed and it still did not help. I downloaded Intel drivers from Dells support site and during install I got message that drivers that I have newer those that I want to install but I let it continue. Now I don't get that message about genuine windows for the last 3-4 days.
Thank you.

 

[NoelDP]

There is no indication of any problem with the IRST drivers in your log - was that run after you updated the drivers?

 

[akhriste]

Looks like I created report after I ran drivers update. I tried so many things that did not help. I'm happy that now everything back to normal and I'm not getting that pop-up.